2.Troubleshooting
·The troubleshooting part summarizes the most common problems encountered when
using the product. If you cannot solve the problem by using the following information,
please contact our customer service.
·If you encounter problems not mentioned in the list, you should first try the following
steps:
1.Power off the product and unplug the power plug.
2.Keep the product off for 60 minutes.
3.Reinsert the plug into the power socket and turn on the power.
Warning
1.When not using the machine often, please turn off the
power and unplug the power plug.
2.During the massage process and after the massage, do not
stand directly on the machine to avoid falling or product
damage.
08
09
Common Problems & Solutions
Problems
Possible Causes
Solutions
The massager
is not working
The power plug is not inserted.
Check whether the voltage
shown in the product is
consistent with the local
voltage, and insert the
power plug into the power
socket.
The product has just finished
a 15-minute massage and
automatically switches to
standby mode.
If you want to massage
again, please turn on the
power to start the massage.
Use the product continuously
for more than 60 minutes, and
cause overheat protection to
cut off the power supply.
Unplug the product and cool
it for 60 minutes before
re-using it.
Excessive load placed on the
product (e.g. heavy weight
placed on top of the product).
Unplug the power supply,
remove the heavy objects,
and do not stand on the
machine. Please reinsert the
power supply and turn on the
power.
The massager
is overheating
Hot compress function is
working.
Turn off the hot compress
function.
Continuously let this product
perform a 60-minute massage.
Unplug the product and let it
cool for 60 minutes. Unplug
the product after each use.
