12
One Year Limited Warranty for Firepit
What is covered under this warranty?
Subject to the terms and conditions set forth below, fireplaces are warranted against defects in
material and workmanship for a period of one year.
If you have questions regarding care and maintenance of the item(s) you have purchased, please see
the accompanying care and maintenance guide or visit our website at www.agio-usa.com. If you have
further questions, please call our customer service center in the US and Canada at 1-888-383-1932.
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the relevant warranty
period and provide us with a copy of your dated register receipt as proof of the purchase date. We
reserve the right to request photographs and/or return of the defective item(s) and/or such other
evidence relating to any claim as we shall reasonably require. Warranty claims for missing or
damaged items must be submitted within 90 days of purchase. If you purchased our product through
any of our dotcom retailers and receive a damaged item, please contact the retailer to report shipping
damage. Please call our customer service center in the US and Canada at 1-888-383-1932 for
additional warranty claim details and procedures. You may also contact us by emailing
. Hours of operation are Monday-Friday 9:00 AM
–
5:00 PM Eastern
Standard
Time.
International
Regions
please
visit
http://www.agio-usa.com/service-center/costco-international/
.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations: This warranty is subject to the limitations set forth above. In addition, this
warranty is made to the original purchaser only, and is effective only if items are purchased from one
of our authorized dealers. This warranty is not transferable. For warranty replacements based on
warranty claims submitted within one year of purchase, we will pay shipping and handling charges
within continental North America. After the first year, shipping and handling charges are your
responsibility. We will not be responsible for charges associated with shipments outside continental
North America at any time or for any reason.
This warranty is given and relates to product sold to your retailer by an Agio International Company,
Limited; Dimension Industries Company, Limited; or Woven Design Company, Limited. It may also
relate to products otherwise sold under the Agio brand. Warranty services are administered by Point of
Impact, Inc., an independent contractor, which is not responsible for the warranty obligations set forth
herein.
Warranty exclusions
: This warranty is subject to the exclusions set forth above. In addition, the
following are excluded from coverage under this warranty: any item used for commercial, contract or
any other non-residential purpose; display models or items purchased
“
as is
”
; freight damage; items
subject to misuse, abuse, neglect or lack of proper care or maintenance (including without limitation as
provided in any
“
care and maintenance guide
”
or similar information we provide); normal wear and tear;
damage caused by acts of nature, acts of force majeure, vandalism, fire or other casualty, or improper
assembly; hardware against corrosion or rusting; purchased or replacement parts; and all plastic parts.
Sep-01-2015
