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Troubleshooting
If you have a problem with your microwave, review the following chart for a possible solution.
If the microwave still does not work properly, contact the nearest authorized service center.
Obtaining replacement parts
Specifications
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Microwave will
not start
The electrical cord is not plugged in.
Plug in the electrical cord.
The door is open.
Close the door and try again.
The wrong operation is set.
Check the instructions and try again.
Arcing or
sparking in the
microwave
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
You are attempting to use the microwave when it’s
empty.
Do not operate the microwave when it’s empty.
Spilled food remains in the microwave.
Clean the microwave with a wet towel.
Unevenly
cooked foods
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before attempting to
cook it.
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
The food is not turned or stirred.
Turn or stir the food.
Overcooked
foods
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
Undercooked
foods
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before attempting to
cook it.
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
The microwave ventilation ports are blocked or
restricted.
Make sure that the ventilation ports are not blocked
or restricted.
Improper
defrosting
You are attempting to use incorrect materials in the
microwave.
Use only microwave-safe materials.
The cooking time or power level is not adequate to
cook the food.
Use the correct cooking time and power level.
The food is not turned or stirred.
Turn or stir the food.
The vent fan
turns on by
itself
The fan automatically starts when heat rises from
range surface units or burners and stays on until the
temperature decreases. This protects the microwave
from excessive temperatures.
Your microwave is operating normally. The fan
cannot be turned off manually during this time.
The turntable
will not move
The turntable is misaligned.
Make sure that the turntable is properly aligned on
the ring and shaft.
The turntable is turned off.
Press
Turntable on/off
to turn your turntable back
on.
Model
Rated voltage
120V / 60 Hz
Rated input power
1550W
Rated output power
1000W
Microwave capacity
1.6 cu. ft.
Turntable diameter
13.5 in. (34.5 cm)
External dimensions (WxHxD)
29.9 × 16.4 × 15.0 in. (75.9 × 41.7 × 38.2 cm)
Internal dimensions (WxHxD)
20.24 × 9.25 × 14.41 in. (51.4 × 23.5 × 36.6 cm)
Certifications
UL approved
Power cord length
3.3 ft. (1 m)
Net weight
56 lbs. (25.4 kg)
Call Customer Service at:
888.784.3108
COS-3016ORM1SS
