Section 950-719-100
August 22, 1997
Revision 03
PG-Plus PCS-719
PairGain Engineering - Plant Series
Page 35
P
RODUCT
S
UPPORT
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by contacting PairGain Customer Service
Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday - Friday, excluding holidays), technical
assistance calls are normally answered directly by a Customer Service Engineer. At other times, a request for technical
assistance is handled by an on-duty Customer Service Engineer through a callback process. This process normally
results in a callback within 30 minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system for obtaining current information on PairGain
products, product troubleshooting tips and aids, accessing helpful utilities, and for posting requests or questions. This
system is available 24-hours-a-day by calling (714) 730-3299. Transmission speeds up to 28.8 kbps are supported
with a character format of 8-N-1.
W
ARRANTY
PairGain Technologies warrants this product to be free of defects and to be fully functional for a period of 60 months
from the date of original shipment, given correct customer installation and regular maintenance. PairGain will repair
or replace any unit without cost during this period if the unit is found to be defective for any reason other than abuse
or incorrect use or installation.
Do not try to repair the unit. If it fails, replace it with another unit and return the faulty unit to PairGain for repair.
Any modifications of the unit by anyone other than an authorized PairGain representative voids the warranty.
If a unit needs repair, call PairGain for a Return Material Authorization (RMA) number and return the defective unit,
freight prepaid, along with a brief description of the problem, to:
PairGain Technologies, Inc.
14402 Franklin Avenue
Tustin, CA 92780
ATTN: Repair and Return Dept.
(800) 638-0031
PairGain continues to repair faulty modules beyond the warranty program at a nominal charge. Contact your PairGain
sales representative for details and pricing.
FCC C
OMPLIANCE
This unit complies with the limits for Class A digital devices pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, can cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924
