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Revision 01
March 31, 1998
150-412-181-01
32
PairGain Engineering - Plant Series
HRU-412 List 8A
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24 hours a day, 7 days a week by
contacting PairGain Customer Service Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday
to Friday, excluding holidays), technical assistance calls are usually answered
directly by a Customer Service Engineer. Sometimes a request for technical
assistance is handled by an on-duty Customer Service Engineer through a
callback process. This process generally results in a callback within 30
minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system to obtain
current information on PairGain products, product troubleshooting tips and
aids, access to helpful utilities, and to post requests or questions. This system
is available 24 hours a day by calling (714) 730-3299. Transmission speeds
up to 28.8 kbps are supported with a character format of 8-N-1.
Warranty
PairGain Technologies warrants this product to be free of defects and to be
fully functional for a period of 60 months from the date of original shipment,
given correct customer installation and regular maintenance. PairGain will
repair or replace any unit without cost during this period if the unit is found
to be defective for any reason other than abuse or incorrect use or installation.
Do not try to repair the unit. If it fails, replace it with another unit and return
the faulty unit to PairGain for repair. Any modifications to the unit by anyone
other than an authorized PairGain representative voids the warranty.
If a unit needs repair, call PairGain for a Return Material Authorization
(RMA) number and return the defective unit, freight prepaid, along with a
brief description of the problem, to:
PairGain Technologies, Inc.
14352 Franklin Avenue
Tustin, CA 92780
ATTN: Repair and Return Dept.
(800) 638-0031
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924
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