Cooper Surgical RI Witness 6-70-854, Быстрый старт

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Section 8
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Returning Product to RI for Repair Research Instruments Ltd
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Section 7
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Research Instruments Ltd
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Warranty Information & Limits on Liability
SECTION 8 - RETURNING PRODUCT TO RI FOR REPAIR
Please refer to the ‘Troubleshooting’ section in this manual before returning product to RI. If you
continue to have a problem with your device, please follow these instructions:
Returned Goods Policy
Goods will be accepted for return for the following reasons:
If shipment was made without the customer’s authorization or order
• If incorrect items were shipped
• If defective items were shipped
• If defective goods are covered by the standard warranty
To return product, you must contact Customer Service for a Returned Merchandise
Authorization (RMA) number. Items will not be accepted without an RMA number. Please have
the following information:
• Reason you wish to return the goods
• Quantity, description, part number, serial number of the goods
• Date of receipt of order
• Customer’s purchase order and the CooperSurgical or Origio invoice number
All used products must be cleaned and sterilized prior to shipment. A signed decontamination
declaration may be required.
All products should be carefully and adequately packed, preferably in original packaging.
Replacement items or additional repairs will be invoiced.
All packaging should be clearly labeled with the RMA number and statement “Urgent – Returned
Items for Repair”.
Return Address:
Research Instruments Ltd,
Bickland Industrial Park,
Falmouth, Cornwall, TR11 4TA, UK
Shipments must be sent prepaid by the customer and insured for their full value during shipping.
Freight collect shipments will not be accepted, and goods will be returned to sender.
If Customer intends to return equipment ordered in error, the following restocking charges and
terms will apply:
• 25 percent within 60 days from date of shipment
• Goods must be returned unused, in the original carton, and in marketable condition
• Refurbishing and replacement charges will be added to the restocking charges for
damaged or missing items
• No return after 60 days
• No refund on sterile, single-use disposable products
SECTION 7 - WARRANTY INFORMATION AND LIMITS ON LIABILITY
Research Instruments Limited (RI) warrants that this item will be free from defects in materials
and workmanship for one year from the date of installation. If RI determines that the product fails
to conform to that warranty during the one-year period, RI will repair or replace the product, at
RI’s discretion, free of charge.
To return the product to RI, a customer must comply with RI’s Returned Goods Policy described
in this manual and the warranty requires the customer to return the product to RI in accordance
with the RI Returns Instruction. RI will return products (that it repaired or replaced under warranty)
to the same customer who returned those products, at RI’s expense F.O.B. the customer’s facility.
Under all other circumstances, RI will return products to the same customer who returned those
products at the customer’s expense.
RI’s warranties do not cover damage caused by misuse, improper care, improper use of chemicals
or cleaning methods, loss, theft, use of non-authorized parts, servicing by non-authorized
personnel or negligent or intentional conduct on the part of the owner or user of the product, nor
do they cover normal wear and tear or general maintenance. Any modifications or changes to
a product will void that product’s warranty. RI’s warranties do not apply to any single- or limited-
use, disposable or consumable components or items.
RI is not responsible for, and the owner and operator of the product shall defend, indemnify
and hold harmless RI from and against, all claims, damages, and other losses resulting from
the improper servicing, maintenance, repair, use or operation of the product or the owner or
operator’s negligence or willful misconduct, and use of inadequate packing and packaging
when returning product for repair.
The above warranties are in lieu of, and RI hereby disclaims, all other warranties, express or
implied, written or oral, with respect to RI products, including the warranties of merchantability
and fitness for a particular purpose. No terms, conditions, understandings or agreements that
purport to modify the above warranties or that make any additional warranties for any RI product
shall have any legal effect unless made in writing and signed by an authorized RI corporate
officer.
RI shall not under any circumstances be liable for lost profits, damages from loss of use or lost
data, or indirect, special, incidental or consequential damages under its warranties or otherwise
for any claim related to RI products, even if RI has been advised, knew or should have known of
the possibility of such damages. RI’s liability with respect to a product covered by a warranty or
otherwise shall be limited in all circumstances to the purchase price of that product.