17
17. How to use Adobe® Acrobat® Reader
Adobe® Acrobat® enables you to view document in .PDf format
For more details go to www.adobe.com/acrobat
18. Customer Support
19. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer
support hot-line. See your registration card for helpline contact details.
Digi-MP3 Player
Symptom
Problem
Solution
My music les will not
download
to
my
Digi-MP3 Player
.
The USB is not connected
or
The SmartMedia™ card has not been
formatted or installed correctly
or
SmartMedia™ Card fail
or
The Music le is not in MP3 format.
Ensure the USB is connected properly
or
Format the SmartMedia™ card, and ensure
the card is installed correctly. All new
SmartMedia™ card reqire formating before
use
or
Try another SmartMedia™ card
or
Ensure Real Jukebox Basic is set to record in
MP3 format > Tools > Preference > Audio >
MP3 Audio.
My
Digi-MP3 Player
will
not playback music.
The earphone may be faulty
or
Ensure the volume setting is not set to the
minimum setting
or
Ensure there are MP3 les in the
Digi-MP3
Player
.
Try another set of earphones
or
Adjust the (+) volume control
or
Download .MP3 music les.
My
Digi-MP3 Player
display is blank.
The batteries may be dead or wrongly
installed
or
The
Digi-MP3 Player
is in auto power off
mode
or
The SmartMedia™ card is not formatted or
installed properly.
Check the batteries power level, or correct
polarity installation.
or
Switch your
Digi-MP3 Player
on.
This should not happen when connected to
your computer via the USB cable. Check the
cable connections
or
Format the SmartMedia™ card and ensure
the card is installed correctly.
My
Digi-MP3 Player
display is frozen.
If your
Digi-MP3 Player
‘s memory may
be full.
Turn off your
Digi-MP3 Player
and restart
your
Digi-MP3 Player
Manager. Switch the
Digi-MP3 Player
to ON and upload your
music les back to the computer or delete the
music les.
My music les is not a
true MP3 le.
I cannot upload the music les to my
Digi-MP3 Player
.
Right click on the music le and click properties
to check le type. ensure it is a .MP3 le.
There is a dialog box
displayed on the screen
“Open Device Failure”.
The user have connected the
Digi-MP3
Player
before the installation of the
Digi-MP3 Manager
.
or
The user may use the USB hub to
connect more then one USB device. Since
some USB hubs do not have the power
amplication function, so the power may
not be enough for the
Digi-MP3 Player
to
function.
Installation of the
Digi-MP3 Manager
before
connecting your
Digi-MP3 Player
to your
computer.
or
We recommend that the user connects the
Digi-MP3 Player
directly to your PC.
