16
9 Troubleshooting Problems
Please also refer to the help les and user guide that accompany the enclosed applications.
For further information and support, please visit our website: http://www.cool-icam.com.
• Troubleshooting
Cool-i Karaoke
Symptom
Problem
Solution
Battery LED is blinking.
Battery power is too low.
Replace batteries.
The second microphone
(not supplied) does not
work.
The microphone plug is not correct.
Use a 6.5mm-to-3.5mm microphone plug
convertor. For requirements of the additional
microphone, please refer to “Specications”on
page 17.
I cannot switch on my
Cool-i Karaoke
The battery polarity positioned incorrectly
Re-insert the battery in the correct polarity.
I cannot view my .kar
songs on my TV.
The
Cool-i Karaoke
is not switched on
or
The TV out cable is not properly connected
or
The video setting is incorrect.
Switch the
Cool-i Karaoke
ON
or
Check all cables are connected
or
Select NTSC/PAL on the PAL/NTSC selector.
and
Change “TV/Video” Switch to “Video”.
• Troubleshooting Software
Shut down all other applications and attempt
to reinstall the driver, or download the updated
driver from www.cool-icam.com and install the
updated driver.
My Karaoke Manager
does not load.
Check the USB controller in your BIOS if they
are activated. If these do not work contact your
national customer support representative.
Symptom
Problem
Solution
I cannot download songs
to my
Cool-i Karaoke
.
Connection failure
or
The
Cool-i Karaoke
is not switched on
or
The
Cool-i Karaoke
memory is full
or
The battery power is low.
Check all cables connections are secured
or
Always switch the
Cool-i Karaoke
ON rst
before connecting to the USB cable
or
Delete some songs before downloading in new
ones
or
Check your battery power on the lower
right corner of the “
My Karaoke Manager
”
if “Batteries Low” is displayed. Replace
batteries.
Some of songs could not
be played on my
Cool-i
Karaoke.
Songs not of the right format.
Make sure you use .kar format and use the
vanBasco Karaoke Player to test the le before
uploading into your
Cool-i Karaoke
.
Go to the computer desktop. Right click on “My
Computer”. Click “Properties”. Select “Device
Manager”. Double click on “CD_ROM”, double
click on “CD-R (normally the manufacturer’s
name. Click on “Settings”. Ensure “Auto insert
notication” is ticked and the “disconnect”
is ticked. If you change the settings the
computer will ask you to restart your PC. Click
“Yes”.
My CD Installation wizard
does not work.
The CD auto installation feature is switched to
OFF
or
The CD-ROM is disconnected.
1. Must disconnect the
Cool-i Karaoke
from
the computer.
2. Restart the computer.
3. Install My Karaoke Manager.
4. Re-connect the
Cool-i Karaoke
to your
computer.
Your PC will prompt you
a message asking for the
USB device driver.
Cool-i Karaoke
was connected to a computer
before the driver was installed.
I receive an error message
when I am installing
My
Karaoke Manager
.
