TROUBLESHOOTING GUIDE
Symptom
Probable Cause
Possible Solution
No Power
Unit Unplugged
Plug Unit into Appropriate Receptacle
(No Lights or Fan Noise)
No Power to Receptacle
Make Sure that Receptacle is Energized
No Power to Receptacle
Check Wall Switches
No Power to Receptacle
Check Circuit Breaker
No Power to Receptacle
Plug a different electronic device into the
receptacle to make sure that power is
present
Pan Does Not Heat
Pan is Not Induction Efficient
Use Induction Efficient Pan
Pan Diameter is less than 7 inches
Use a larger Induction Efficient Pan
Pan Not Centered Over
Center Pan
Cooktop Logo
Cooktop Suddenly
Possible Power Brown Out
Assure proper voltage/power levels
Stops Heating
Circuit Shared with another
Make sure that the Cooktop is not sharing
Electrical Device
a circuit with other Electrical Devices.
Air Vents Blocked or Insufficient
Check air vents to make sure that they are
Air Circulation
not blocked. Make sure that there is
sufficient air flow around the appliance
Safety Shut-Off Engaged
The Safety Shut-Off will engage if an empty
pan is left on the Cooktop surface while the
unit is working at full power. Make sure that
the Cooktop surface is clear. Wait 15-20
minutes for the unit to reset.
Pan Does Not Get Hot
Extension Cord In Use
Do Not use extension cords. Extension
Enough Even Though
cords may affect the power levels
Power Levels Are Set
reaching the appliance
To Maximum-Induction
Circuit Shared with Another
Make sure that the Cooktop is not sharing
Efficient Pan In Use
Electrical Device
a circuit with other Electrical Devices.
Pan Cooks Unevenly,
Pan is Not Induction Efficient
Use Induction Efficient Pan
Does Not maintain Heat Pan Bottom May Not Be Flat
Use Flatter Pan
Level, or Overheats
Enough
Pan Not Centered Over
Center Pan
Cooktop Logo
Pan Diameter is Less Than 7 inches
Use a larger Induction Efficient Pan
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