Warranty Procedures:
If you have merchandise that you believe is defective, or want to return based on Cookshack’s
30 Day Money Back Guarantee, please call Cookshack, Inc., at (580) 765-3669 and ask to
speak to a Customer Service Representative (CSR). Have your model number and serial num-
ber available, if applicable. The CSR will take the information you provide and make a determi-
nation regarding the solution to the problem. It is Cookshack, Inc.’s, option whether to replace
or repair defective merchandise. If you are told that your merchandise will be repaired or re-
placed under warranty, the following actions will be initiated:
1. The CSR will issue a Return Merchandise Authorization (RMA). This authorization is as-
signed a number which is used to track the merchandise being returned. Please do not return
any merchandise to Cookshack, Inc. without first obtaining this authorization and RMA num-
ber. To do so will delay the appropriate resolution of the issue(s) in question. In some cases the
CSR may mail you a form with an RMA number included. This form will ask you to detail why
it is felt that the merchandise needs to be repaired, replaced or returned. This merchandise much
be received by Cookshack, Inc. within 30 days of the issue date of the RMA.
2. Package the merchandise in its original packaging, if possible. If this is not feasible, use
equivalent packaging to ensure the safe return of the items. You assume the risk of any loss or
damage that occurs during transit due to improper packaging of the merchandise being returned.
3. Using a permanent magic marker clearly write the RMA number on the outside of the pack-
aging. This enables personnel in Receiving to identify the merchandise and initiate the repair or
replacement procedures authorized by the CSR.
4. Ship the merchandise to Cookshack, Inc., 2304 N. Ash St., Ponca City, OK 74601, shipping
prepaid, F.O.B. destination. At the discretion of the CSR, Cookshack, Inc. may issue a UPS
Call Tag. In this case the return freight will be paid by Cookshack. .
5. In some cases, at Cookshack Inc.’s option, replacement merchandise may be shipped to you
prior to our receipt of the defective merchandise. In this instance you will be invoiced for the
replacement merchandise upon shipment. Credit for this charge will be issued to you upon our
receipt of the defective product.
6. Credit may be denied if the returned merchandise is not found to be defective by Cookshack,
Inc.; if it is not under warranty; if it is not received at Cookshack, Inc. 30 days after the RMA is
issued; if it is damaged due to abuse, misuse, misapplication, or accident; if it has been serviced
or modified by any other than an authorized Cookshack, Inc. service agent; is not returned with
an RMA number; is not in clean condition; is not complete; is damaged or lost in transit. In-
spection performed upon receipt of the product can override the initial decision regarding repair
or replacement made by the CSR.
7. Replacement merchandise is sent to you via UPS Ground or common carrier. If you request
replacement merchandise be sent by faster service than UPS Ground or common carrier you
shall incur the cost of shipping in excess of normal ground service.
If this return is based on Cookshack’s 30 Day Money Back Guarantee, call Cookshack, Inc. and
follow steps 1 through 3 above. The customer must ship the unit back prepaid.
