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Commercial guarantee
At Cooke and Lewis we take special care to select high quality materials and use manufacturing
techniques that allow us to create ranges of products incorporating design and durability. That’s why
we offer a 24 months’ guarantee against manufacturing defects on our curved glass hood.
This curved glass hood is guaranteed for 24 months from the date of purchase, if bought in store,
or delivery, if bought online, for normal (non-professional or commercial) household use. You may
only make a claim under this guarantee upon presentation of your sales receipt or purchase invoice.
Please keep your proof of purchase in a safe place.
The guarantee covers all parts and labour costs associated with the repair of the curved glass hood
if it is found to be defective due to faulty materials or workmanship within 24 months from the date of
purchase or delivery subject to the exclusions set out below and provided it was used for the purpose
for which it is intended and subject to installation, cleaning, care and maintenance in accordance with
the information contained in the user manual. This guarantee does not cover defects and damage
caused by normal wear and tear of curved glass hood and damage that could be the result of
improper use, faulty installation, storage or assembly, neglect, accident, modi
fi cation of the product,
consumable items such as carbon fi lters and bulbs.
If the curved glass hood is defective, we will repair it. However, if, during the guarantee period, the
curved glass hood becomes irreparable as agreed by an engineer approved by our authorised agent
then we reserve the right, at our discretion, to exchange the defective curved glass hood with a
replacement curved glass hood. If the same curved glass hood is no longer available an alternative
curved glass hood will be offered with the equivalent functions and speci
fi cations.
During the service work carried out it may be necessary to remove the built in curved glass hood
from its
fi tted position. If the curved glass hood is glued, grouted or tiled in such a manner that it
cannot be removed, it is the responsibility of the customer/installer to remove and reinstall the curved
glass hood to facilitate the repair or replacement.
After the curved glass hood has been repaired or replaced any remaining balance of the guarantee
period will apply to the repaired or replaced curved glass hood.
Should any person other than an engineer approved by our authorised agent modify or attempt to
repair the curved glass hood then the guarantee will be invalid. This guarantee only applies to the
country of purchase or delivery and is not transferrable to any other countries. This guarantee is
non-transferrable to any other person or product. Relevant local law will apply to this guarantee.
This guarantee is in addition to and does not affect your statutory rights relating to faulty goods as
a consumer.
Guarantee related queries should be addressed to a store af
fi liated with the distributor you purchased
the curved glass hood from.
To arrange a service call, please contact our customer services on one of the following Toll Free
numbers, you must contact the number in the country in which you purchased the curved glass hood:
UK
0800 324 7818 uk@king fi sherservice.com
Eire 1-800 932 230 eire@king fi sherservice.com
Distributor: B&Q plc, Chandlers Ford, Hants, SO53 3LE United Kingdom www.diy.com
SFD Limited, Trade House, Mead Avenue, Yeovil, BA22 8RT, United Kingdom
Recycling & disposal
Waste electrical products (WEEE) should not be disposed of with household waste.
Please recycle where facilities exist. Check with your local governmental authority, domestic waste
disposal services or the retailer where the product was bought for recycling advice.