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If the client requests that Cook4Life repairs the product
and the product breaks or fails to work properly within 3
(three) months of the repair and not as a result of misuse,
tampering or modification by or on behalf of the client,
then Cook4Life may replace the product.
The client may be responsible for certain costs where
products returned are not in the original packaging,
or if the packaging is damaged or if all the accessories
included in the original purchase, are not included.
What if the goods are defective?
If within 6 months from date of purchase the goods are
found to be defective due to a manufacturing or material
defect, and not due to abuse, misuse or tampering, then
Cook4life will repair or replace the goods.
If after the initial 6 months from date of purchase, the
goods are found to be defective due to a manufacturing
or material defect, and not due to abuse, misuse or
tampering, then Cook4life will send the goods to the
manufacturer for assessment and the manufacturer will
decide whether you have a valid claim, and if so repair or
replace the goods.
If the goods become defective after the 12 months from
date of purchase Cook4life can arrange to have the
goods repaired at a cost. No repairs will be done without
the approval of a quotation first, as well as payment
received from the client.
When Will the Warranty from cook4life not
apply?
The 1 year warranty from Cook4life will only apply to
manufacturing defects of goods, and will not apply in
the following instances:
•
Damage caused by accident to the goods
•
Damage caused by tampering, abuse or misuse of
the goods
•
If the goods are used for any other purpose other
than which they were manufactured for
•
If the goods are not cared for or used according to
their instruction manuals
