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will be performed at no charge to the registered owner, provided the product is
shipped prepaid to Convergent Design. Convergent Design will return the
repaired product via a like carrier, in the continental United States within 48
hours, shipping time excluded. Convergent Design reserves the right to
determine whether a needed repair is subject to the warranty as per its
provisions sated herein. Transit damage caused by inadequate packing violates
the warranty. The warranty will be void if, in the opinion of Convergent Design,
the product has been damages through accident, misuse, misapplication, or as a
result of service or modification performed not authorized in writing by
Convergent Design.
10.2 Obtaining an RMA
It is our policy that all material and repair returns, whether in warranty or not, are
only accepted if an RMA (Return Merchandise Authorization) number has been
issued for the products being returned. Any unauthorized shipments will be
returned, un-repaired at the customer’s expense.
Damaged or defective Convergent Design products that are purchased from
Convergent Design may be returned for replacement only. Convergent Design
will not accept returns for any other reason. All eligible returns require a Return
Merchandise Authorization (RMA) number. E-mail Convergent Design, Inc. at
to obtain an RMA number. Items must be
returned within 10 days of receiving your RMA number. Returned product must
be in its original packaging with all contents included and must have the RMA
number clearly marked on the outside of the package.
RMA numbers and return address may be obtained from Technical Support.
Convergent Design, Inc.
4465 Northpark Drive
Suite 201
Colorado Springs, CO 80907
EMAIL:
WEBSITE:
http://www.convergent-design.com
VOICE: (720) 221-3861 or (866) 654-0080
HD-Connect LE™ Guide and User’s Manual.
