Convergence Instruments ACAM 64, Руководство пользователя

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ACAM_64 10
8 Troubleshooting
8.1 USB Driver Installation
If the
Instrument_Manager
application is unable to communicate with the
ACAM_64
it may be because
the USB driver failed to install properly. To check the USB driver installation, follow the procedure below:
1. Make sure the
Instrument_Manager
application has been installed BEFORE the instrument is
connected to the PC for the first time. If not, disconnect the instrument and install
Instrument_Manager .
2. If necessary, take the PC out of stand-by.
3. Connect the instrument to an available USB port on the PC. The first time the instrument is
connected it may take some time for the PC to recognize the instrument and load its USB driver.
Wait until the instrument has been recognized by the PC. If necessary, open the Settings page
of Windows, and observe that the PC has recognized the instrument.
4. Make sure the charge LED lights-up and turns green after 1 to 2 s. If not, make sure that the
PC’s USB port is functional, and that the USB cable is not damaged. If necessary, try on a
different PC, and/or with a different USB cable. If the PC does not recognize the instrument, go
to step 5
5. If the PC does not seem to recognize the instrument, open the
Device Manager
on the PC. This
is usually found in Control Panel – System and Maintenance .
6. Just after connecting the instrument to the PC, observe that the Device Manager window
refreshes.
7. Verify that the following 3 items are created:
a. Microphone (ACAM-Audio) should be created in the Audio Inputs and Outputs
section.
b. DDCI Platform should be created in the list of devices.
c. USB serial device (COM x) should be created in the Ports section. It is possible that
your PC has more than one of these ports installed, each one corresponding to a
different device.
8. If an unknown item appears, or an item with the above names is found but has an exclamation
mark (indicating a problem) beside it, disconnect the device and try re-installing the driver (see
step 9).
9. For a manual installation of the driver, contact support@convergenceinstruments.com
8.2 Electrostatic Discharges
When the instrument is subjected to electrostatic discharges it can lose communication with the host PC.
If that happens, simply disconnect, and reconnect the USB cable, and restart the application.