W
ARRANTY
P.O. Box 3417 Abilene, TX 79604
Tel: 800-637-8436 Fax: 325-677-7217 www.convaquip.com
WARRANTY AND RETURN GOODS POLICY
WARRANTY POLICY:
ConvaQuip offers a limited warranty on all patient lifts, slings and accessories to be free of defects in workmanship
and product performance. This warranty is extended only to the original purchaser/user and is therefore non
transferrable. Any warranty claims must be submitted through an authorized dealer or distributor that sold the
original product with proper proof of sale and serial number supplied. Prior authorization from ConvaQuip is
required for any warranty replacement and we reserve the right to replace parts and or accessories in lieu of sending
complete new patient lifts. Dealers and distributors will be billed for any advance warranty replacement items
shipped and credited at 100% only when the defective items have been returned to ConvaQuip and proven
defective. Product returned without a ConvaQuip return authorization will be refused. Returns received 30 days
after the issuance of a return authorization will also be refused as the authorization will have expired. The final
disposition of warranty claims will be subject to our inspection of the returned items. ConvaQuip has the right to
determine valid claims based on the individual circumstances of each claim. Warranty claims will be denied should
evidence of the following be det ermined:
Misuse of product , modification of product or failure to maintain as per the owner’s manual
Serial number removed or defaced
Normal wear and tear
ConvaQuip warrants the following products and components for the time period specified:
Lift frames and spreader bar: 3 years
Actuator: 2 years
Parts including casters, control box, PCB, pendant, charger: 2 years
Batteries: 1 year
Weigh Scale: 2 years
Stand Aid all components: 2 years
Hydraulic pumps: 1 year
Reusable slings: 6 months
ConvaQuip Single Patient Slings are designed for limited use with one patient and may not be washed. ConvaQuip will replace
any disposable slings found to have a manufacturing defect. Normal wear and tear will not be covered under warranty.
RETURN GOODS POLICY:
ConvaQuip will allow goods to be returned only with prior authorization and a valid RA number issued by the RA
co-coordinator. RA’s will only be provided for items invoiced within 30 days of the initial RA request. All returns must
be received at ConvaQuip within 30 days or the RA will expire. The returning package must be clearly marked with
the RA number or the shipment will not be received or an y credit issued. When a part is returned to ConvaQuip for
warranty inspection a $50 service charge will apply if the part is not defective. Returns are subject to a minimum re -
stocking fee of 15% or more depending on the condition of the returned items. Where an item was ordered
incorrectly according to your purchase order or the customer no longer wants the item(s) returning freight is the
responsibility of the dealer/customer not ConvaQuip.
Patient lifts may not be returned unless the following has occurred:
The wrong lift was shipped in error by ConvaQuip
The lift is heavily damaged or defective out of the box
Please note that lifts being returned must be in the original carton and all parts and components included with the
return. Failure to comply with this requirement will incur higher re-stocking fees or a rejection of the return. Slings,
parts and accessories may only be returned if they have not been used. There are no exceptions to this provision.
ConvaQuip reserves the right to issue credit amounts based on strict adherence to this policy.
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