27
W415-1115 / 06.13.12
12.0 WARRANTY
CONTINENTAL® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary.
Simply provide your proof of purchase along with the model and serial number to make a warranty claim. CONTINENTAL® reserves the right to
have its representative inspect any product or part thereof prior to honouring any warranty claim. Provided that the purchase was made through an
authorized CONTINENTAL® dealer your appliance is subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The gas appliance must be installed by a licensed, authorized service technician or contractor. Installation must be done in accordance with the
installation instructions included with the product and all local and national building and fi re codes. This limited warranty does not cover damages
caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical cleaners
nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs and embers.
CONTINENTAL® warrants its stainless steel burners against defects in workmanship and material for life, subject to the following conditions: During
the fi rst 10 years CONTINENTAL® will replace or repair the defective parts at our option free of charge. From 10 years to life, CONTINENTAL® will
provide replacement burners at 50% of the current retail price.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided
that the product has been operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, with respect to this President’s Lifetime Limited Warranty, CONTINENTAL® may, at its discretion, fully discharge all obligations
with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
CONTINENTAL® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such
expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President’s Lifetime Limited Warranty, CONTINENTAL’S responsibility under this warranty is defi ned
as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of CONTINENTAL® with respect to the CONTINENTAL® gas appliance and any other warranties
expressed or implied with respect to this product, its components or accessories are excluded.
CONTINENTAL® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
CONTINENTAL® will not be responsible for: over-fi ring, downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby
trees, hills, mountains, inadequate vents or ventilation, excessive venting confi gurations, insuffi cient makeup air, or negative air pressures which may
or may not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to appliance, combustion chamber, heat exchanger, brass trim or other components due to water, weather damage, long periods of
dampness, condensation, damaging chemicals or cleaners will not be the responsibility of CONTINENTAL®.
All parts replaced under the President’s Limited Lifetime Warranty Policy are subject to a single claim.
During the fi rst 10 years CONTINENTAL® will replace or repair the defective parts covered by the lifetime warranty at our discretion free of charge.
From 10 years to life, CONTINENTAL® will provide replacement parts at 50% of the current retail price.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products
are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such
defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without
authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Labour, travel, diagnostic tests, shipping and other related charges are not covered by this warranty.
2.8B
CONTINENTAL® products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality
Assurance Certifi cate.
CONTINENTAL® products are designed with superior components and materials assembled by trained craftsmen
who take great pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. The
complete appliance is again thoroughly inspected by a qualifi ed technician before packaging to ensure that you, the
customer, receives the quality product that you expect from CONTINENTAL®.
The following materials and workmanship in your new CONTINENTAL® gas appliance are warranted against defects
for as long as you own the appliance. This covers: combustion chamber, heat exchanger, stainless steel burner,
phazer™ logs and embers, rocks, ceramic glass (thermal breakage only), gold plated parts against tarnishing,
porcelainized enameled components and aluminum extrusion trims.*
Electrical (110V and millivolt) components and wearable parts such as blowers, gas valves, thermal switch, switches,
wiring, remote controls, ignitor, gasketing, and pilot assembly are covered and CONTINENTAL® will provide
replacement parts free of charge during the fi rst year of the limited warranty.*
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
CONTINENTAL® GAS APPLIANCE PRESIDENT’S LIFETIME LIMITED WARRANTY
CONDITIONS AND LIMITATIONS
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUT TO ON-GOING PRODUCT IMPROVEMENTS.
CONTINENTAL® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD.
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