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Evaluation Kit User Manual
EV9000
2001 Consumer Microcircuits Limited
46
UM9000/2
5.0 Troubleshooting
This section is intended to answer the most common questions and provide some helpful
troubleshooting suggestions.
5.1 Common
Questions/Situations
1.
How do I quit or exit from the program?
Double click the close icon in the upper right corner of the main window OR single click the
upper left corner of the main window and select Close from the pull down menu OR type
Alt-F4.
2.
Test 1: PC Interface Test fails.
This may be a setup or compatibility problem. Review power supply voltages, connections,
jumper settings, and Section 1.9.
3.
Test 1: PC Interface Test passes but other tests appear to have problems.
•
The two modem channels may be mismatched. The following must match on both
modem channels (A and B): modem IC chip type, personality plug-in board components,
jumper selected clock crystal frequencies, and main window configured data rates. In
addition, data inversion for each channel must match. Inversion is determined by the
combination of the INVBIT or INVSYM main window parameters and jumpers which
enable/bypass hardware inverting amplifiers.
•
The wrong crystal may be connected with jumpers E5, E6, E10 and E11.
For Mobitex systems (using the CMX909B), these jumpers should be in position A.
For MDC4800 and RDLAP systems (using the CMX969 or FX919B and FX929B
modems), these jumpers should be in position B. (See Table 12 and Figure 10).
•
The wrong modem devices are installed. The EV9000 supports CMX909B, CMX969,
FX919B, and FX929B devices. Although the EV9000 may work with other devices, their
use is not necessarily supported.
•
The parallel port cable may be too long for the PC to successfully connect with the
EV9000. For best results, the parallel port cable length should be less than or equal to
1.5m. Refer to Section 1.9.2 for a description of parallel port limitations. It is also
possible the connected PC’s parallel port circuit does not have enough drive capacity to
successfully support the EV9000. If this is suspected, try using a different PC.
4.
The PC has locked up and will not respond.
It is likely a test has been started but the conditions required for its successful completion are
not present. Press the HALT switch to abort and check your configuration for a mistake.
(After making a change to an on-screen configuration parameter, make sure you click on its
associated
Write
button to transfer the parameter’s new value to the modem.)
5.
How should components be selected for assembly on the provided blank plug-in
boards?
Refer to Section 3.2.2 and consult the modem’s data sheet.
6.
The EV9000 hardware seems to have spontaneously changed its state (e.g. noise
source channel A has changed) without deliberate user action.
It is important to power the EV9000 and have it connected to the PC's parallel port before
starting the software. This ensures that the hardware is properly initialised. Disconnecting
and reconnecting the parallel port or power cycling the EV9000 may create phantom