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Cygnus is on but no sound is produced
1. Make sure the unit is powered on and warmed up. You should see the Input Select screen, or the Status
screen for the Media Player or one of the digital inputs.
2. If the touchscreen shows a tiny speaker with an X next to it in the bottom right corner, hit the Mute button
under the tiny speaker icon. The speaker should reappear without the X.
3. If the Mute button does not restore audio, try the following steps in order. If any one of the steps restores
the sound, there is no need to continue to the next steps.
A. Check you are on the correct input. Cycle through available inputs using the front touchscreen
controls.
B. If you are using one of the digital inputs, check that the source component is on and playing back—
i.e., if it is a CD player, make sure that the CD is playing and not in pause mode.
C. If you are using the Cygnus Media Player, make sure that it is playing some content. The
minutes/seconds counter under the playback slide control should be counting down. If it isn’t, hit the
Play Track button on the browser interface.
D. Check the connections between the Cygnus and your preamp or integrated amp; between the
preamp and the amp if applicable; and between the amp and speakers. If a cable is disconnected, turn
off the amplifier and reconnect it, then turn the amp back on. If this does not restore sound, try
substituting a different set of cables in order to make sure the original set was functioning properly.
F. Check that the volume setting on the preamp or integrated amp is at a sufficient level. Do not turn
the volume all the way up to check this, because if sound is reestablished while the preamp or
intergrated amp is set to output maximum volume, damage can be done to your speakers and
amplifiers.
G. If none of these actions restores the sound, contact your Constellation Audio dealer.
Web browser control does not work
1. Make sure the Cygnus is powered up and finished with its warm-up mode. Tap the front touchscreen to
make sure it’s on.
2. Check to make sure your control device (computer, tablet or phone) hasn’t gone into “sleep mode.” Most
such devices will partially or completely power themselves down after a while to save battery life. (Usually,
the device’s setup menu will let you extend the interval before the device enters sleep mode, although this
will reduce battery run time.) If the device has gone into sleep mode, you may need to hit the browser’s
refresh button (usually a curved arrow pointing counterclockwise) to restore control of the Cygnus. If the
device has powered off entirely, you will have to re-establish the WiFi connection to the Cygnus.
3. Check to make sure you haven’t lost your WiFi connection to the Cygnus. The methods to do this vary
depending on your web browsing device, but most of them have a WiFi status icon somewhere on the screen.
If the WiFi link has been lost, reset it. Consult the manual for your web browsing device if needed.
The tunes I want do not show up in the browser
1. First, make sure the Cygnus is connected through WiFi to the device (computer, tablet or smartphone) you
are using to control it. Try playing some other tunes from the browser. If this works, proceed to the next step.
If it doesn’t, re-establish the WiFi connection on your control device.
2. Make sure the USB stick(s) are firmly inserted into the back of the Cygnus.
3. Make sure you have the correct USB sticks inserted in the back of the Cygnus. We recommend labeling the
USB sticks with a labeler. Or you can put masking tape on them and simply write the title (i.e., “country,”
“Coltrane,” etc.) on the tape.
The Cygnus file player responds slowly
1. This problem is usually caused by using larger USB memory sticks and/or filling them close to their limits.
The more tracks the Cygnus has to scan and access, the slower it will operate. We recommend putting no
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