24/7 Intensive Use Chair Warranty Policy
6/10 YEAR WARRANTY
800.892.5563
CONCEPT
SEATING.COM
Form # CS1002 Warranty Policy Rev. 2, 08/02/2017
Division of Laacke & Joys Company, LLC.
Laacke & Joys Company LLC purchased the name and assets of Concept Seating Inc. as of
February 29, 2012. All liabilities before this date are the responsibility of the previous owners. To
assist and support the previous customers of Concept Seating Inc. Laacke & Joys Company LLC
will warranty parts only on chairs produced between February 28, 2009 and February 28, 2012.
On chairs manufactured on and after February 29, 2012 our warranty is as follows. All components
of the 24/7 Intensive Use Chair are warranted for 6 years. Shipping costs are paid by Concept
Seating for the first 2 years of the warranty with the customer responsible for all shipping costs
after 2 years.
What will void the warranty?
1. Abuse of the chair or it’s components as determined by Concept Seating warranty department.
2. Use of models 3142, 3142r1, 3150(HR), or 3152(HR) by persons weighing over 550 lbs, or
use of model 3156(HR) by persons weighing more than 800 pounds
3. Not following manufacturer’s assembly, operating and maintenance procedures.
4. Any invoices not being paid in full and within terms.
Concept Seating warrants to the original purchaser, from the original date of manufacture, that
its steel seat pan shall be free from defects in material and workmanship under normal 24/7 use
for a period of 10 years.
The warranty further covers:
• All components of the chair shall be free from defects in material and workmanship under
normal 24/7 use for a period of 6 years from date of manufacture.
• The steel foot ring and 200mm cylinder on our 24/7 stool models for 2 years.
• Shipping charges on warranty parts within the continental US for 2 years.
Concept Seating will have no warranty obligation if our product has been subject to abuse,
alteration, misuse, negligence or accident or if the customer fails to perform the recommended
preventative maintenance.
Damage caused by the carrier in-transit is a freight claim which is handled separately.
All warranty claims must be submitted on our warranty claim form which can be found on our
website, www.conceptseating.com.
