RocketPort EXPRESS User Guide
: 2000481 Rev. G
Troubleshooting - 27
Troubleshooting Windows Systems
Troubleshooting Windows Systems
If you are using a RocketPort EXPRESS driver on a Windows system and the
diagnostic verified that the card is functional, you can check the following:
1.
Verify that the RocketPort EXPRESS has installed by checking the
Device
Manager
to verify that the RocketPort EXPRESS card displays.
2.
Verify that you are addressing the port correctly.
In many applications, device names above COM9 require the prefix \\.\ in
order to be recognized. For example, to reference COM20, use \\.\COM20 as
the file or port name.
3.
After driver installation,
if a port does not open
; go to
Ports COM & LPT
, right-
click on the yellow exclamation mark on the port, and click
Update Driver
. Use
the same procedure used when installing the ports that are detected with plug
and play systems.
4.
Enable the
Verbose Event Log
feature on the
Options
tab of the RocketPort
EXPRESS driver and then reboot the server.
5.
Install and use one of the tools in the
Comtrol Utility
package. Use the
following subsection,
, below for installation and adapter
testing procedures.
Comtrol Utility
The
Comtrol Utility
is available on the
Software and Documentation
CD or you
can
(Page 5) the latest version. The file is a self-extracting zip file that
automatically starts the installation procedure. It is not necessary to reboot the
PC after installation.
The
Comtrol Utility
package includes the following applications that you can access
from the
Comtrol Program
group:
•
Port Monitor
(PortMon2) checks for errors, modem control, and status signals.
In addition, it provides you with raw byte input, output counts, and confirm
that the device driver is functioning. It can determine if the ports are in use by
another application.
•
Test Terminal
(WCOM2) can be used to troubleshoot communications on a port-
by-port basis (
Using Test Terminal to Test a Port
on Page 32). Test Terminal
requires a loopback plug. You can build a loopback plug if you are missing the
loopback plug shipped with the adapter (
Use the following
procedure to install the
Comtrol Utility package.
1.
Execute the
Comtrol_Utility_Pack
age_x.xx.msi
file,
where
x_xx
is the
Comtrol Utility
version number.
2.
Click
Next
.
