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Chapter 4: Frequently Asked Questions
This Powerline adapter has been designed to be reliable and easy to use in creating
or extending your existing home network. However, should you experience any
problems, please refer to the list below to aid in troubleshooting.
1. What to do if the LEDs do not display as expected?
•
Power indictor is flashing, the other indicators are off: PowerGrid
9141s-PoE went into power saving mode. It occurs 60 seconds after the
Ethernet signal connection stops.
•
Ethernet LED is off: If the Ethernet LED does not light up, check or connect
your devices (PC, STB…etc.) to the port Ethernet PowerGrid to check
whether your Ethernet cable works. Alternatively, you can use another
similar cable.
•
Status LED is off: After performing step 2. (for 2 single units to pair up), if
still not working, please do the following 2 steps:
Simple Connect: Press the CONFIG push button for more than 11
seconds on each of PowerGrid 9141s-PoE adapters then press the
CONFIG push button for 2-5 seconds on one adapter (the Power LED
should blink). Within 2 minutes, press the CONFIG push button for
2-5 seconds on the second adapter. After 10 seconds the two
adapters should communicate and the Status LED should be solid on
both adapters at the end of the pairing process.
Simple Pairing: Plug 2 PowerGrid 9141s-PoE adapters in to power
outlets, then connect these 2 devices directly to one another using
an Ethernet cable. Wait for the Ethernet LED to turn ON, and then
disconnect the Ethernet cable. The Status LED should be solid ON
both PowerGrid 9141s-PoE adapters at the end of the pairing
process.
2. How do I RESET to factory default settings?
If you have tried the FAQ above action 1., and you are still experiencing problems,
you can return both PowerGrid 9141s-PoE adapters to factory settings using the pin
by pressing (RESET) for 11 seconds (until all the LEDs of the adapter blink).
If the power LED on any of the PowerGrid 9141s-PoE units (in the network) does
not light up Green, press the Config button on the problem PowerGrid 9141s-PoE unit
for more than 10 seconds to disconnect it from the network. Then, see Chapter 2 for
Network Setup. If the problem persists, please contact your local agent for further
assistance.
3. Why is SDTV video not streaming?
•
Check the STATUS indicator LED in the adapter connected to the STB.
•
If the indicator is RED this means that the PLC link is not able to play
an SDTV streaming.
•
Try to reposition the adapter into another outlet in order to obtain
an ORANGE or GREEN indication.
•
If the indicator is ORANGE or GREEN, it should now be able to play
SDTV video.
•
If the SDTV video still does not play, check the Ethernet cables and the
settings of devices connected to the PLC adapters (STB, router, PC,
video server, etc.).
