TROUBLE SHOOTING
Problem
Possible Cause
Solution
Full-time surge
protection outlets
stop providing
power to
equipment.
Circuit breaker has tripped due
to an overload.
Turn the UPS off and unplug at least one piece
of equipment. Wait 0 seconds, reset the circuit
breaker by depressing the button, and then turn
the UPS on.
The UPS does not
perform expected
runtime.
Battery not fully charged.
Recharge the battery by leaving the UPS plugged
in.
The UPS will not
turn on.
The on/off switch is designed
to prevent damage by rapidly
turning it off and on.
Turn the UPS off. Wait 0 seconds and then turn
the UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a 0/20v 60Hz
outlet.
The battery is worn out.
Replace the unit.
PowerPanel™ is
inactive (all icons
are gray).
The serial cable is not
connected.
Connect the serial cable to the UPS unit and an
open serial port on the back of the computer. You
must use the cable that came with the unit.
The serial cable is connected to
the wrong port.
Check the back of the computer for an additional
serial port. Move the cable to this port.
The unit is not providing battery
power.
Shutdown your computer and turn the UPS off.
Wait 0 seconds and turn the UPS back on. This
should reset the unit.
The serial cable is not the cable
that was included with the
UPS unit.
You must use the serial cable that was enclosed
with the unit for the software and unit to be able to
communicate.
Additional troubleshooting information can be found at
www.compucessory.com
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