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Troubleshooting
OS requirement
VideoMate Vista E500F PCIe card has to work on Windows XP SP2 or Vista.
You are welcome to www.WindowsUpdate.com website for the Service Pack
update of Microsoft.
VideoMate Vista E500F PCIe card can also works on Microsoft XP Media
Center 2005. Make sure you have install driver correctly (see below) and DVD
decoder like ComproDVD, NVDVD or WinDVD 6.0. For more information on
MCE 2005, please check Microsoft website.
Driver Installation
The most common cause of problems
with the TV Tuner Card is incorrect
installation of the TV capture and TV
tuner drivers. If you have problems
watching, recording, or timeshifting live
TV, please check the status of the
drivers with Device Manager.
You should see "VideoMate CX2388x
AVS Video Capture” devices, in the
"Sound, video and game controllers"
section of Windows Device Manager.
If these drivers are not there,
uninstalling and reinstalling the
VideoMate Vista E500F PCIe card
drivers can help. Use the Add/Remove
Programs Control Panel applet to
uninstall the drivers. Reinstalling the
drivers should fix this problem.
