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StorageWorks SDLT Tape Drive by Compaq Reference Guide

4–1

4

Troubleshooting the SDLT Drive

The chapter covers the following topics:

•

What to do if there is a problem

•

Upgrading firmware

What to do if there is a Problem

If the SDLT drive fails during POST or operation, use Table 4–1 to determine the 
problem and the action to take. Power down the SDLT drive before performing a 
corrective action

.

Table 4–1:  Troubleshooting Chart

If

Then

Action

The system does not 
recognize the SDLT 
drive

The system might not 
be configured to see the 
SCSI ID.

Configure the system to 
see the ID.

The SCSI ID might not 
be unique.

Change the SCSI ID 
and reconfigure the 
system. The new ID is 
effective at the next 
power-on.

The parameters for the 
SCSI adapter might be 
incorrect.

Check the SCSI adapter 
installation and ID 
assignment.

The SCSI signal cable 
might be loose.

Make sure the 
connector on each end 
of the cable is seated.

Содержание SDLT 110

Страница 1: ...SDLT Tape Drive Reference Guide Part Number 201412 002 Second Edition May 2002 This guide is designed to be used as step by step instructions for installation and as a reference for operation troubleshooting and future upgrades ...

Страница 2: ...aq shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Printed in the U ...

Страница 3: ...i Compaq Authorized Reseller xi 1 Introducing the SDLT Drive Overview 1 1 Compaq Native Drivers CD 1 2 System Requirements 1 2 Data Compression 1 3 2 Operating System Device Drivers Device Drivers 2 1 Installing Drivers on Windows NT 4 0 2 2 Installing Drivers on Windows 2000 2 3 Novell NetWare 2 4 ASPI Support 2 4 Compaq Tru64 UNIX 2 5 DDR Recognition 2 5 Turning Compression On 2 5 Example 1 2 5 ...

Страница 4: ...the SDLT Drive Power On Self Test 3 1 Compaq approved Cartridges 3 1 Operating the SDLT Drive 3 2 Loading a Cartridge 3 2 Unloading a Cartridge 3 3 Front Panel Indicators and Buttons 3 3 Write Protecting a Cartridge 3 5 Cartridge Handling and Storage 3 6 4 Troubleshooting the SDLT Drive What to do if there is a Problem 4 1 Upgrading Firmware on the SDLT Drive 4 3 Upgrading Firmware using TSMC 4 4 ...

Страница 5: ...3 European Union Notice A 4 Japanese Notice A 4 Taiwanese Notice A 5 B Electrostatic Discharge Grounding Methods B 2 C Specifications Dimensions and Weight C 1 Altitude C 1 Acoustic Emissions C 2 Temperature and Humidity Ranges C 2 Power Requirements C 2 Air Cooling Requirement C 3 D Removing a Cartridge Manually Tools D 1 Preparing the SDLT Drive D 2 Disassembling the SDLT Drive D 2 Removing the ...

Страница 6: ...ape Drive by Compaq Reference Guide Contents E Density Select Specifying a Device E 1 Selecting a Density E 2 Using Media Previously Written in SLDT 160 Format E 2 Using Media Previously Written in SDLT 110 Format E 3 Index ...

Страница 7: ...equences Bold Home Print Screen Num Lock Esc PgUp A plus sign between two keys means that you should press them simultaneously Ctrl A Ctrl Home Alt Ctrl Del Menu Items Directory Names Button Names Dialog Box Names Initial Caps for UNIX AIX and Solaris directory names the exact case of every character is displayed On the File menu choose Save Save the file in the C StorageSets Default directory UNI...

Страница 8: ...s Use SET THIS_CONTROLLER to change parameters To manage storage enter RUN sysmgr exe UNIX AIX Solaris To list files give the ls command Drive Names Navigate to your CD ROM drive usually D or E filenames Unless case sensitive use lowercase italics If filenames are case sensitive UNIX AIX Solaris or are easier to understand with some upper case letters the exact case of each character is displayed ...

Страница 9: ...ion or specific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The potential for injury exists if warnings are not obs...

Страница 10: ...ponent If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the syste...

Страница 11: ...re listed on the Compaq website http www compaq com Be sure to have the following information available before you call Compaq Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions Compaq Website The Compaq website has the latest information on this pr...

Страница 12: ...mance streaming tape drive designed for use with Compaq ProLiantTM servers Compaq AlphaServersTM and OpenSANTM storage systems The tape drive uses Laser Guided Magnetic Recording LGMR technology to maximize the amount of data that can be stored on a tape The SDLT uses a clustered magnetic resistive MR head technology to improve data density uses Partial Response Maximum Likelihood PRML technology ...

Страница 13: ...q Native Drivers CD included in the SDLT drive kit contains the latest Compaq drivers for Compaq tape drives System Requirements See Table 1 1 for the recommended controller interfaces that can be used with the SDLT drive Install and configure the controller before beginning the drive installation using the documentation included with the controller ...

Страница 14: ...pressed capacity of 220 GB and a compressed data transfer rate of 22 MB s The SDLT 160 320 has a compressed capacity of 320 GB and a compressed data transfer rate of 32 MB s The SDLT drive ships from the factory with data compression enabled for writing In this mode data is always compressed when writing to the tape but the drive is capable of reading both compressed and native tapes For the drive...

Страница 15: ...LT drive Microsoft Windows NT Microsoft Windows 2000 Novell NetWare Compaq Tru64TM UNIX OpenVMS Red Hat Linux SuSe Linux Caldera UnixWare Caldera Open UNIX Caldera OpenServer For an updated list of supported operating systems refer to www compaq com Device Drivers Device drivers for Intel based systems are located on the Compaq Native Drivers CD ...

Страница 16: ...click the Tape Devices icon 3 The Tape Devices dialog box is displayed and indicates that the driver for the new tape drive is not loaded If the system does not automatically scan for new devices select Detect This scanning process creates a list of device drivers available for installation 4 In the Install Driver dialog box click Have Disk The Install From Disk dialog box is displayed 5 In the Co...

Страница 17: ...e might be displayed in the other device category under the icon After the correct driver is installed the device will be correctly displayed in the tape drives category To install the Compaq SDLT Tape Driver select the tape drive under device manager and do the following 1 Right click the drive and select Properties 2 Select the Driver tab 3 Click Update Driver to launch the Update Device Driver ...

Страница 18: ...ic drivers you need to support ASPI tape backup applications If you are using a tape backup application that uses ASPI such as ARCserve provided by Computer Associates or Veritas BackupExec refer to the information provided with the application NLM to determine whether it uses ASPI The Compaq ASPI drivers Cpqsaspi nlm Device Driver Functional Specification DDFS and Nwaspi nlm NetWare Peripheral Ar...

Страница 19: ...rive firmware and should be used instead of the software compression that is sometimes provided by software products Check the software application manual to understand the interaction of the application with regard to hardware compression The drive is instructed by the user to turn on hardware compression through use of switches in utilities such as tar Additional information is available online ...

Страница 20: ...ensity setting to be used SCSI recognition for the SDLT drive is not supported for SCSI drives on any client node in an OpenVMS cluster that is running version 7 2 1 or earlier If the SDLT drive is served to such a client that client system defaults to a generic SCSI device and the default settings are used The SDLT drive provides compression called compaction in OpenVMS terminology so that the st...

Страница 21: ... status applies to the entire cartridge The format for the MOUNT command is MOUNT MEDIA_FORMAT COMPACTION Example 1 MOUNT FOREIGN MEDIA_FORMAT COMPACTION MKA400 BOOKS This command performs a foreign mount of a tape with data compaction and record blocking enabled and assigns the logical name BOOKS to the tape Example 2 INIT MEDIA_FORMAT NOCOMPACTION MKA400 BOOKS MOUNT MEDIA_FORMAT COMPACTION MKA40...

Страница 22: ...ows Tar Write tar cvf dev st0 largefile Tar Read tar xvf dev st0 DD Write dd if largefile of dev st0 bs 512 DD Read dd if dev st0 of largefile bs 512 SuSe Linux SuSe Linux provides native drive recognition Drive files are located in the dev directory Supplemental drivers are not required The operating system defaults to a generic SCSI device and to the default settings of the tape drive Typical Na...

Страница 23: ...action This is known as hardware compaction and should be used instead of the software compaction that is sometimes provided by software products Verify Compression The following command returns the current compression setting of the drive tapecntl C dev rmt ctape1 Example of returned data Tape Compression 1 Tape Decompression 1 NOTE Tape Decompression will always be set to 1 Additional tapecntl C...

Страница 24: ...paction This is known as hardware compaction and should be used instead of the software compaction that is sometimes provided by software products Verify Compression The following command returns the current compression setting of the drive tapecntl C dev rmt ctape1 Example of returned data Tape Compression 1 Tape Decompression 1 NOTE Tape Decompression will always be set to 1 Additional tapecntl ...

Страница 25: ...uide 2 11 Operating System Device Drivers Caldera OpenServer Caldera OpenServer provides native drive recognition Supplemental drivers are not required The operating system defaults to a generic SCSI device and to the default settings of the tape drive ...

Страница 26: ...wer On Self Test POST After the user powers up the drive the green indicator flashes while POST is performing When the green indicator is illuminated the drive is ready for operation NOTE If the amber indicator is illuminated a problem has been detected See Chapter 4 Troubleshooting the SDLT Drive Compaq approved Cartridges Table 3 1 lists Compaq approved cartridges Table 3 1 Cartridge Types and F...

Страница 27: ...rtridge After a cartridge is inserted the cartridge initialization process begins and the green indicator flashes When the cartridge is at the beginning of tape BOT marker the green indicator is illuminated The cartridge is now ready for use CAUTION If reusing a prerecorded cartridge and writing from BOT all prerecorded data is lost Table 3 2 Media Kit Part Numbers Media Kit Part Number SDLT 20 Pa...

Страница 28: ...uide 3 3 Operating the SDLT Drive Unloading a Cartridge To unload a cartridge press the Eject button or issue an eject command in the software application Front Panel Indicators and Buttons Figure 3 2 Identifying the SDLT 110 220 front panel indicators ...

Страница 29: ... 3 4 shows the front panel button Table 3 3 Front Panel Indicators Indicator Icon Color Action Explanation SDLT 110 220 Red ON Cartridge is write protected SDLT 160 320 Red ON SDLT 110 format data tape Red Blinking Density change is pending Green Blinking Drive is becoming ready ON Drive is ready Amber ON Drive needs attention Table 3 4 Front Panel Button Control Button Description Eject button ...

Страница 30: ...idge Figure 3 4 illustrates using the write protect switch By moving the switch to the left 1 the cartridge is write protected and by moving the switch to the right 2 the cartridge is write enabled Moving the cartridge write protect switch to the left while the cartridge is in the SDLT drive illuminates the red indicator immediately If the drive is writing to the cartridge write protect does not b...

Страница 31: ...X ray equipment Doing so may cause data on the cartridge to be altered Store cartridges in a dust free environment where the relative humidity is between 20 percent and 80 percent For longer cartridge life store the cartridge at 40 percent to 60 percent relative humidity If a cartridge is dropped or damage is suspected gently shake the cartridge If it rattles it is damaged Restore the data on the ...

Страница 32: ...aq Reference Guide 3 7 Operating the SDLT Drive Cartridges should always be stored in their polypropylene case and positioned on their edge so that the axis of the tape supply reel is parallel to the surface upon which the cartridge rests ...

Страница 33: ...rive before performing a corrective action Table 4 1 Troubleshooting Chart If Then Action The system does not recognize the SDLT drive The system might not be configured to see the SCSI ID Configure the system to see the ID The SCSI ID might not be unique Change the SCSI ID and reconfigure the system The new ID is effective at the next power on The parameters for the SCSI adapter might be incorrec...

Страница 34: ...e bus The SCSI terminator might not be at the end of the bus or more than two terminators might be present Be sure to install a terminator at each end of the bus One terminator is usually installed on the system The SCSI bus might be too long Limit the bus length to the ANSI SCSI standard of 3 m 9 9 ft for a single ended SE cable Too many devices might be on the bus Limit the number of devices on ...

Страница 35: ...ry to unload the cartridge and re initialize the drive by turning the drive power off and then on again The green light will flash If re initializing is successful the lights illuminate steadily again and go off Fatal or nonfatal errors occur for which a cause cannot be determined The bus termination or SCSI signal cable connections might be incorrect Ensure the SCSI bus is correctly terminated Ex...

Страница 36: ... window will display the available firmware versions for the SDLT drive If you have internet access you can download the firmware image file from the Compaq website by selecting the firmware image version that you want to use then click OK If you do not have internet access click the Use Local Media button then click OK and then select Browse in the Download window to search for the location of th...

Страница 37: ...omplete then unload the cartridge from the drive 3 Determine the Bus Target and LUN of the drive from site configuration records and verify by using scu to probe the buses scu scan edt scu show edt 4 The show edt command shows all the SCSI devices including device product names and firmware revisions For example an SDLT drive will show as a SuperDLT1 manufactured by COMPAQ with a four digit hexade...

Страница 38: ...rives at an OpenVMS site go to the Compaq website at www compaq com for the latest upgrade recommendations If you prefer to load new firmware through a FUP the Compaq website has the part number and procedure to obtain the latest version Once you have the FUP see the Upgrading Firmware with a Cartridge section for the procedure Upgrading Firmware using a Cartridge IMPORTANT For a firmware upgrade ...

Страница 39: ... mode has been selected This action Automatically reads the cartridge Examines the data Verifies the data is a valid SDLT firmware image If the firmware is valid the update proceeds automatically If the drive code is the same as the cartridge to be updated the drive code does not go through an update If the drive code is different the drive code goes through an update taking 2 to 3 minutes While t...

Страница 40: ...equency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment ...

Страница 41: ...d to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does c...

Страница 42: ...1 800 OK COMPAQ For questions regarding this FCC declaration contact Compaq Computer Corporation P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 or call 281 514 3333 To identify this product refer to the Part Series or Model number found on the product Canadian Notice Avis Canadien Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing...

Страница 43: ...his product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN 55022 CISPR 22 Electromagnetic Interference EN55024 IEC61000 4 2 3 4 5 6 8 11 Electromagnetic Immunity EN61000 3 2 IEC61000 3 2 Power Line Harmonics EN61000 3 3 ...

Страница 44: ...StorageWorks SDLT Tape Drive by Compaq Reference Guide A 5 Regulatory Agency Notices Taiwanese Notice ...

Страница 45: ...ive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containe...

Страница 46: ...nce in the ground cords To provide proper grounding wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equ...

Страница 47: ...ty ranges Power requirements Air Cooling requirement Dimensions and Weight Altitude Table C 1 Dimensions and Weight Dimensions Internal Drive without rails External Drive Height 86 4 mm 3 42 in 160 02 mm 6 3 in Width 148 3 mm 5 84 in 175 26 mm 6 9 in Depth 212 1 mm 8 36 in 325 12 mm 12 8 in Weight 2 4 kg 5 30 lbs 6 35 kg 14 0 lbs Table C 2 Altitude Action Feet Operating 500 to 30 000 feet ...

Страница 48: ... Idle Streaming Internal Drive 5 9 47 0 External Drive 5 4 5 9 42 0 46 0 Table C 4 Temperature and Humidity Ranges Actions Temperature Humidity Storage with Data Cartridge 18 C to 28 C 64 F to 82 F 40 to 60 RH non condensing Storage without Data Cartridge 40 C to 66 C 40 F to 150 F 10 to 95 RH non condensing Maximum wet bulb temperature 46 C Operation 10 C to 40 C 50 F to 104 F 20 to 80 RH non con...

Страница 49: ... at the power bus connector pins Table C 6 Power Requirements External Drive Voltage Maximum Power 100 to 240 VAC 46 W Table C 5 Power Requirements Internal Drive Current Voltage Typical Maximum Table C 7 Air Cooling Requirement Ambient temperature Air flow velocity of 125 linear feet per minute NOTE Air flow is measured directly in front of the bezel ...

Страница 50: ...rive is required This appendix covers the following topics Tools Preparing the SDLT drive Disassembling the SDLT drive Removing the bezel Removing the cover Rewinding the tape into the cartridge Removing the left guide Disconnecting the leader pin from the cartridge buckle Removing the cartridge Assembling the SDLT drive Tools Torx T8 screwdriver combination electric manual optional Tweezers ...

Страница 51: ...nd SCSI cables An external drive remove the AC power cord and SCSI cables 3 The bezel cover and left guide must be removed in order to extract the cartridge It is also necessary to fully rewind all the tape into the cartridge See the following sections for procedures on removing these parts and rewinding the cartridge Disassembling the SDLT Drive The following procedures describe how to remove com...

Страница 52: ...Manually Removing the Bezel The bezel is removed by simultaneously pulling on the bezel 3 and depressing the locking tabs 2 which secure it to the drive cover 1 see Figure D 1 There are seven locking tabs which secure the bezel to the drive cover Figure D 1 Removing the Bezel 1 2 3 ...

Страница 53: ...ver The SDLT cover is secured to the drive with three screws Two screws are located on either side of the drive and the third is located at the back of the drive To remove the cover remove all the screws 1 with a Torx T8 screwdriver and lift the cover upward see Figure D 2 Figure D 2 Removing the cover 1 ...

Страница 54: ...e upside down and lay flat on a hard surface 2 Insert a T8 Torx screwdriver into the motor spindle access hole 1 3 Turn the screwdriver counterclockwise 2 until the cartridge leader buckle is fully seated within the cartridge The linear tape speed when the tape is almost fully rewound into the cartridge should be approximately6 inches second The motor spindle revolutions per minute RPM are approxi...

Страница 55: ... the two T8 Torx screws 1 see Figure D 4 2 Pull the sheet metal panel 2 towards the front of the drive so that the left guide 3 may be lifted upward The left guide has a flex circuit attached which goes below the tape deck Lay the left guide 3 flat as shown in Figure D 4 leaving the cartridge in the drive Figure D 4 Removing the left guide 1 2 3 ...

Страница 56: ...isconnecting the Leader Pin from Cartridge Buckle To disconnect the leader pin from the cartridge buckle 1 use a pair of tweezers Then place the leader pin in the hooks of the buckler see Figure D 5 for the buckler location Figure D 5 Disconnecting the leader pin from the cartridge buckle 1 ...

Страница 57: ...here may be some noise when removing the cartridge due to the drive components interfaced with cartridge This is normal and should not cause damage to either the cartridge or drive Assembling the SDLT Drive When the cartridge is removed from the SDLT drive assemble the drive in the reverse order torquing the screws to 5 in lbs NOTE Document the original defect symptoms and be sure to note that the...

Страница 58: ...data cartridges with an SDLT 160 320 tape drive that are backward compatible with SDLT 110 220 tape drives Specifying a Device When you start the Density Select application it scans the bus for SCSI devices and lists those devices in the Device list box by SCSI ID The options in the Density Select window are unavailable until you select an SDLT 160 320 tape drive To specify a device select the SDL...

Страница 59: ...valid only for the current data cartridge in the tape drive When you eject the data cartridge power cycle the tape drive or restart the backup the tape drive returns to SDLT160 format Using Media Previously Written in SLDT 160 Format To specify a density when using media previously written in SDLT 160 format 1 Rewind the tape to start writing from the beginning of tape BOT 2 Select the SDLT220 for...

Страница 60: ...rite the appended data in the SDLT110 format To specify a density when using media previously written in SDLT 110 format 1 Rewind the tape to start writing from the beginning of tape BOT 2 Select the SDLT320 format option 3 Be sure the Default density override checkbox is checked 4 Click Apply The 110 LED blinks to indicate that a request has been made for media to be written in a different format...

Страница 61: ...ARCserve 2 4 control button 3 4 controller recommendations 1 3 controllers Fast SCSI 2 Narrow 1 3 Fast SCSI 2 Wide 1 3 Ultra 2 SCSI 1 3 Ultra 3 SCSI 1 3 Wide Ultra SCSI 1 3 conventions button names defined vii command names defined viii dialog box names defined vii directory names defined vii drive names defined viii filenames defined viii key sequences defined vii keyboard keys defined vii menu c...

Страница 62: ...efined viii firmware upgrading methods 4 3 version control database 4 4 format selection E 1 FUP 4 3 4 6 G getting help xi Compaq technical support xi Compaq website xi H Help obtaining xi I if a cartridge is damaged 3 6 if a cartridge is dropped 3 6 if the drive fails 4 1 Important defined ix indicator colors 3 4 icons 3 4 INITIALIZE command in OpenVMS 2 7 Intel based systems device drivers 2 1 i...

Страница 63: ...ru64 UNIX 2 1 Microsoft Windows 2000 2 1 Microsoft Windows NT 2 1 Novell NetWare 2 1 OpenVMS 2 1 symbols in text ix on equipment ix system requirements 1 2 system responses convention defined viii T Taiwanese notice A 5 tape backup applications 2 4 Tape Drive Supplemental Driver CD 2 4 technical support Compaq xi text symbols ix The 1 1 troubleshooting 4 1 TSMC 4 3 U UNIX scu Utility 4 3 4 5 upgra...

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