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United States December 12, 2002

Maintenance and Service Guide

Compaq Presario 5400 Series Computers

Product Description

Troubleshooting

Illustrated Parts Catalog

Home

Removal & Replacement

Jumper & Switch Information

Specifications

TROUBLESHOOTING - INDEX PAGE

Clearing CMOS

Power-On Self Test (POST)

Configuration

Preparing the computer

Setup

Accessing Compaq utilities options

Diagnostic Error Codes

Troubleshooting without Diagnostics

Checklist for minor problems

Hardware installation

Power

USB

Diskette drive

Hard drive

CD or CD-RW drive

ZIP drive

Resolving hardware conflicts

privacy and legal statement

Содержание Presario 5400 Series

Страница 1: ...tion Specifications See the Notice for copyright and trademark information and the Preface for symbol conventions and Technician Notes Download ZIP file of complete MSG to hard drive This MSG will be...

Страница 2: ...aq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Compaq Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Micros...

Страница 3: ...ecific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes WARNING GIF 918 bytes WARNING Only authorized technicians trai...

Страница 4: ...hooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications PRODUCT DESCRIPTION INDEX PAGE Model Specific Features CPU Controls and Lights Keyboard Controls and...

Страница 5: ...uration Models Processor Hard drive GB RAM MB Modem North America NA 5423 K6 II 450 4 3 32 PCI 56K 5440 K6 II 450 6 0 64 PCI 56K 5441 K6 II 475 8 0 64 PCI 56K 5443 K6 II 475 8 0 64 PCI 56K 5447 K6 II...

Страница 6: ...ures Keyboard controls and lights Rear CPU connectors Power cord set requirements PRODUCT DESCRIPTION CPU Controls and Lights 1 CD Drive Tray 2 CD Drive Activity Light 3 Diskette Drive 4 Diskette Driv...

Страница 7: ...rols and lights Models and Features CPU controls and lights Rear CPU connectors Power cord set requirements PRODUCT DESCRIPTION Keyboard Controls and Lights Easy Access Internet Keyboard Top left and...

Страница 8: ...rmation Specifications PRODUCT DESCRIPTION Keyboard Controls and Lights Easy Access Internet Keyboard Back to Easy Access Internet Keyboard Center controls and upper right corner lights 1 Instant e ma...

Страница 9: ...s CPU controls and lights Keyboard controls and lights Power cord set requirements PRODUCT DESCRIPTION CPU Rear Connectors 1 Mouse 2 Keyboard 3 USB Port 4 Serial Port 5 SVGA Monitor Port 6 Audio Line...

Страница 10: ...rvice provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2...

Страница 11: ...Information Specifications TROUBLESHOOTING INDEX PAGE Clearing CMOS Power On Self Test POST Configuration Preparing the computer Setup Accessing Compaq utilities options Diagnostic Error Codes Trouble...

Страница 12: ...codes Troubleshooting without diagnostics TROUBLESHOOTING Clearing CMOS If the power on password is unknown clearing CMOS will disable the password and allow the computer to be operated The location o...

Страница 13: ...not working or not configured properly 1 Replace the memory modules 2 Replace the system board Failing Bits nnn nnn is a map of the bits at the RAM address which failed the memory test 1 Run Setup 2 R...

Страница 14: ...shooting and sets custom features Setup recognizes a new internal component or an external device and automatically updates the configuration screens Use the Setup utility to Modify settings for audio...

Страница 15: ...The following steps apply to error codes 301 xx through 304 xx 1 Check the keyboard connection If disconnected turn the computer off and connect the keyboard 2 Replace the keyboard and retest 3 Repla...

Страница 16: ...Disk 1 does not support Block Mode 1790 x Disk 0 Configuration Error 1792 x Secondary Disk Controller Failure 1799 xx Invalid hard drive type failed Error Correction Code Tape drive error codes Error...

Страница 17: ...d VGA datapath test 2478 xx Advanced VGA BitBLT test 2480 xx Advanced VGA Linedraw test Processor error codes Error code Description Recommended action 101 xx CPU test failed Replace the system board...

Страница 18: ...ace other removed modules one at a time testing each to ensure the error does not return 3 Replace the system board and retest 204 xx Memory address test failed 206 xx Increment pattern test failed 21...

Страница 19: ...been loaded upside down Eject the disk turn it over then reload DVD or CD disk may be dirty or scratched Load another DVD disk DVD does not work in the DOS mode Proper drivers are not loaded Restart t...

Страница 20: ...ronmental Requirements Temperature Operating 50 to 95 F 10 to 35 C Shipping 4 to 140 F 20 to 60 C Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to 95 5 to 95 Maximum Altitude unpress...

Страница 21: ...0E2 0E3 DDC2 Registers 0E4 0E5 Master I2C Interface 0E7 0E9 Unused 0EA Ultra I O Index Register 0EB Ultra I O Data Register 0EC 0EF Modem Configuration 0F0 0F1 Coprocessor Busy Clear Reset 0F2 0F8 Unu...

Страница 22: ...F Unused Not available for option cards May use for UMBs 16 K 000EC000 000EFFFF 16 bit cacheable shadowable read only memory Not available for option cards 64 K 000F0000 000FFFFF System BIOS ROM shado...

Страница 23: ...om Full Stroke 95 ms 190 ms Audio Output Level Line Out Headphone 0 7 Vrms 20 0 6 Vrms 20 Cache Buffer 256 KB Data Transfer Rate Sustained Burst Mode 1 4800 KB sec KB sec 32 MB sec Mode 2 5475 KB sec...

Страница 24: ...Fax modem SPECIFICATIONS Mouse Dimensions U S Metric Height Length Width 1 34 in 4 45 in 2 36 in 3 mm 113 mm 60 mm Weight w cable 4 59 oz 130 g Base Resolution 400 dpi 15 8 dpmm Tracking Speed maximu...

Страница 25: ...Hard drive Diskette drive Mouse Fax modem SPECIFICATIONS Zip Drive Total formatted capacity bytes 100 663 296 Sector size bytes 512 Total number of sectors 196 608 Number of reassignable spare sectors...

Страница 26: ...video ready modem Built in DTE interface with speed up to 115 2kbps or 57 6kbps parallel 16550a UART compatible interface Power Management Registers to PCI Interface Data Mode K56flex and or ITU T V...

Страница 27: ...one 15 Interface Mbytes sec Typical Seek Time including settling Track to Track ms Average ms Full Stroke ms Disk Rotational Speed RPM Data Cylinders Physical Logical Data Heads Cylinder Physical Logi...

Страница 28: ...230 VAC Range Input Line 90 to 180 VAC Frequency Range 50 3 to 60 3 Hz Input Current 115V 3 00 AMPS Input Current 230V 1 50 AMPS Output Power 110 Watts Inrush Current 80 A at 132 VAC cold start Holdu...

Страница 29: ...ompaq Presario 5400 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications JUMPER SWITCH INFORMATION INDEX PAG...

Страница 30: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System board Index Hard drives CD drive JUMPER SWITCH INFORMATION System Board Index Syst...

Страница 31: ...Parallel port DSUB 25 pin Serial port DSUB 15 pin Video 15 pin VGA Microphone in Mini stereo Speaker out Line out Mini stereo 3 DIMM sockets 168 pin DIMM PCI slots 32 bit PCI connector ISA slots 16 bi...

Страница 32: ...f 83 3 83 3 33 3 on off on off 95 95 31 7 off off on off 100 100 33 4 on on off off 112 112 37 3 off on off off 124 124 31 on off off off 133 133 33 3 off off off off 90 90 30 on on on on 83 55 5 33 3...

Страница 33: ...5 off off on CPU Jumper Setting Table Switch 2 4 5 6 7 8 1 3V on on on on off 1 4V off on off off on 1 5V off off on off on 1 6V off on on off on 1 7V off off off on on 1 8V off on off on on 1 9V off...

Страница 34: ...em board Hard drives CD drive JUMPER SWITCH INFORMATION Hard Drives Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0 device 1 implementations These are Conn...

Страница 35: ...5400 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System boards Hard drives CD drive JUMPER SWITCH I...

Страница 36: ...ed Parts Catalog Home Removal Replacement Jumper Switch Information Specifications SPECIFICATIONS INDEX PAGE This section provides physical environmental and performance specifications for Compaq 5400...

Страница 37: ...emoval Replacement Jumper Switch Information Specifications ILLUSTRATED PARTS CATALOG INDEX PAGE NOTE The computer serial number should be provided to Compaq whenever requesting information or orderin...

Страница 38: ...static Discharge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax Modem Network Interface Card Mass Storage Devices System Board and Components Power Supp...

Страница 39: ...lectrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax Modem Network Interface Card Mass Storage Devices System Board and Components Powe...

Страница 40: ...cifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax Modem Network Interface Card Mass Storage Device...

Страница 41: ...DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Chassis Cover Fax Modem Mass Storage Devices System Board and Components Power Supply REM...

Страница 42: ...rge Service Considerations Preparation for Disassembly Serial Number Front Bezel Chassis Cover Fax modem Network Interface Card Mass Storage Devices System Board and Components Power Supply REMOVAL RE...

Страница 43: ...Preparation for Disassembly Serial Number Chassis Cover Front Bezel Fax modem Network Interface Card Mass Storage Devices System Board and Components Power Supply REMOVAL REPLACEMENT Network Interfac...

Страница 44: ...ations DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for Disassembly Serial Number Chassis Cover Front Bezel Fax Modem Network Interface Card Mass Storage Devices Sys...

Страница 45: ...ve Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices CD or CD RW Drive NOTE Click here to see how to remove a CD that has jammed in the drive To remove the CD or CD RW drive com...

Страница 46: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Removing a jammed CD from the drive Insert a str...

Страница 47: ...nformation Specifications Hard Drive CD Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices 13 0 MB 10 0 MB 8 0 MB 6 0 MB and 4 3 GB Hard Drive Removal 1...

Страница 48: ...ent Jumper Switch Information Specifications Hard Drive CD Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices 13 0 GB 10 0 GB 8 0 GB 6 0 GB and 4 3 GB Ha...

Страница 49: ...tch Information Specifications Hard Drive CD Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices 13 0 GB 10 0 GB 8 0 GB 6 0 GB and 4 3 GB Hard Drive Remov...

Страница 50: ...Specifications 3 5 Diskette Drive Hard Drive CD Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive To remove the diskette drive complete the following steps...

Страница 51: ...ption Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive continued 5 Remove two screws...

Страница 52: ...Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive continued 6 Remove two screws from each side of the drive cage and rem...

Страница 53: ...emoval Replacement Jumper Switch Information Specifications Zip drive Hard Drive 3 5 Diskette Drive Mass storage devices index page CD or CD RW drive REMOVAL REPLACEMENT Mass Storage Devices Zip Drive...

Страница 54: ...log Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Zip Drive continued 4 Remove the four screws from the sides of the ZIP drive 5 Remove the...

Страница 55: ...one inch of shock proof foam Always place drives PCB assembly side down on the foam Grounding Methods The method for grounding must include a wrist strap or a foot strap at a grounded workstation When...

Страница 56: ...during the disassembly process be kept with the part that was removed then returned to their proper locations IMPORTANT As each subassembly is removed from the computer it should be placed away from...

Страница 57: ...aration for Disassembly To prepare the computer for removal and replacement procedures complete the following steps 1 Remove any diskette compact disc or tape from the computer 2 Turn off the computer...

Страница 58: ...ecifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Chassis Cover Front Bezel Fax Modem Network Interface Card Mass Storage Devic...

Страница 59: ...stem Board System board components index page Fan with heatsink Processor Memory Module RTC Battery REMOVAL REPLACEMENT System Board Removal 1 Perform preparation procedures 2 Remove the chassis cover...

Страница 60: ...g Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System Board System board components index page Fan with heatsink Processor Memory Module RTC Battery REMO...

Страница 61: ...val Replacement Jumper Switch Information Specifications System Board System board components index page Fan with heatsink Processor Memory Module RTC Battery REMOVAL REPLACEMENT System Board Removal...

Страница 62: ...tions Fan with heatsink System board components index page System board Processor Memory Module RTC Battery REMOVAL REPLACEMENT Fan Assembly with Active Heatsink Removal 1 Perform preparation procedur...

Страница 63: ...log Home Removal Replacement Jumper Switch Information Specifications Fan with heatsink System board components index page System board Processor Memory Module RTC Battery REMOVAL REPLACEMENT Fan Asse...

Страница 64: ...mation Specifications Fan with heatsink System board components index page System board Processor Memory Module RTC Battery REMOVAL REPLACEMENT Fan Assembly with Active Heatsink Removal 7 Disconnect t...

Страница 65: ...mation Specifications Processor System board components index page System board Fan with heatsink Memory Module RTC Battery REMOVAL REPLACEMENT System Board Components Processor Removal 1 Perform prep...

Страница 66: ...me Removal Replacement Jumper Switch Information Specifications Processor System board components index page System board Fan with heatsink Memory Module RTC Battery REMOVAL REPLACEMENT System Board C...

Страница 67: ...m board components index page System board Fan with heatsink Processor RTC Battery REMOVAL REPLACEMENT System Board Components Memory Module DIMM 1 Perform preparation procedures 2 Remove the chassis...

Страница 68: ...s index page System board Fan with heatsink Processor RTC Battery REMOVAL REPLACEMENT System Board Components Memory Module DIMM To replace the DIMM follow the procedure below Push the msgbub1 gif 107...

Страница 69: ...Jumper Switch Information Specifications RTC Battery System board components index page System board Fan with heatsink Processor Memory Module REMOVAL REPLACEMENT System Board Components Real Time Clo...

Страница 70: ...oard Fan with heatsink Processor Memory Module REMOVAL REPLACEMENT System Board Components RTC Battery 6 Pull out on the socket lever msgbub1 gif 1074 bytes and msgbub2 gif 964 bytes lift the RTC batt...

Страница 71: ...n for Compaq 5400 Series Personal Computers Adherence to the procedures and precautions described in this section is essential for safe and proper service Electrostatic Discharge Service Consideration...

Страница 72: ...tion for Disassembly System Board and Components Serial Number Chassis Cover Front Bezel Fax Modem Network Interface Card Mass Storage Devices Power Supply REMOVAL REPLACEMENT Power Supply Removal 1 P...

Страница 73: ...ation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly System Board and Components Serial Number Chassis Cover Fax Modem Mass Storage Devi...

Страница 74: ...ervice Considerations Preparation for Disassembly System Board and Components Serial Number Chassis Cover Fax Modem Mass Storage Devices Power Supply REMOVAL REPLACEMENT Power Supply Removal 7 Disconn...

Страница 75: ...its Documentation software ILLUSTRATED PARTS CATALOG Mass Storage Devices Spare Part Description Spare Part No 1 1 44 MB Diskette Drive 138647 001 2 13 0 GB Hard Drive Models 5451 5457 and 5465 159883...

Страница 76: ...on Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CATALOG Miscellaneous Cables Spare Part Des...

Страница 77: ...l Boards Spare Part Description Spare Part No 1 System Board w o processor 159870 001 2 Processor K6II 500 Models 5451 5461 and 5475 159875 001 Processor K6II 475 Models 5441 5443 5457 5460 and 5465 1...

Страница 78: ...Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS...

Страница 79: ...ment Jumper Switch Information Specifications System unit Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CAT...

Страница 80: ...vices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CATALOG Miscellaneous Parts Spare Part Description Spare Part Number 1 Mouse...

Страница 81: ...lustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Return kit Documentation...

Страница 82: ...store CD Model 5540 159891 001 Quick Restore CD Model 5441 159892 001 Quick Restore CD Canada Model 5447 159893 001 Quick Restore CD U S and Canada Model 5447 159894 001 Quick Restore CD Sears Models...

Страница 83: ...Fax modem Keyboard Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CATALOG This section provides an illustrated parts breakdown and a reference for spare parts for the Compaq Presar...

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