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Basic Troubleshooting

Solving Minor Problems (Continued)

Problem

Cause

Solution

SCSI hard drives are
not recognized after
being installed when
running under
Windows NT.

SCSI drivers were not
installed on the system
prior to the Windows NT
installation.

Install the SCSI drivers on your
system first, then install
WindowsNT.

To download SCSI drivers for your
Compaq system, visit the Compaq
Web site at

http:\\www.compaq.com/support.

For information on installing SCSI
drivers, see the Troubleshooting
Guide Appendix E, “Installing SCSI
Drivers for Windows NT Installation.”

Getting Started

2-9

Содержание Deskpro Series

Страница 1: ...tion Family Deskpro Workstations Document Part Number 191077 004 January 2002 This book will help you set up factory provided software Basic troubleshooting is also provided should you have problems during initial startup Enhanced for accessibility ...

Страница 2: ...ment is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss...

Страница 3: ...ustomizing the Monitor Display 1 3 Turning Off Your Computer 1 4 Protecting Your Software 1 4 Restoring Your Software 1 4 Using the Compaq Reference Library CD 1 5 Getting Help 1 5 2 Basic Troubleshooting Overview 2 1 Helpful Hints 2 2 Interpreting the Diagnostic Lights 2 3 Solving Minor Problems 2 6 Solving Hardware Installation Problems 2 10 Getting Started Guide iii ...

Страница 4: ...Contents iv Getting Started Guide ...

Страница 5: ...omplete the installation of the OS If electing to use an OS different than what was shipped with your system refer to the following support Web site locations for additional support that may be available Compaq Evo Desktops http www compaq com support desktops index html Compaq Deskpro Workstations and Evo Workstations http www compaq com support workstations index html CAUTION During the OS insta...

Страница 6: ...ve support To check the file system format assigned to your hard drive factory settings open My Computer right click on Local Disk C then select Properties Microsoft Windows 98 supports the FAT32 file system format only Converting to NTFS Depending on which file system format your hard drive is using the following utility may be available for you to convert part or all of the drive partition to NT...

Страница 7: ... the Compaq Support CD Kit using the Support Software Management order form available at one of the following Web sites http www compaq com support files workstations us purchase html http www compaq com support files desktops us purchase html These sites also provide information on how to purchase a subscription Customizing the Monitor Display To change the default configuration settings for your...

Страница 8: ...ate press and hold the power button for four seconds To reconfigure the power button to work in On Off mode run Computer Setup Refer to the Computer Setup Guide for Computer Setup instructions Protecting Your Software To protect your software from loss or damage keep a backup copy of all system software applications and related files stored on your hard drive Refer to your OS or backup utility doc...

Страница 9: ...nd documents are displayed in the language chosen during your initial system setup or specified later in your Windows Regional Settings If the Regional Settings do not match any of the languages supported on the CD the menu and books are displayed in English Getting Help Additional help and other information can be obtained through Compaq Technical Support information at http www compaq com or in ...

Страница 10: ...Software Setup Getting Started 1 6 ...

Страница 11: ...ities of some users Improperly performing some processes identified in the guide may damage the computer and or void your warranty If you are unsure of your ability to perform the task or if you are concerned about voiding your product warranty contact you local authorized sales or service representative before undertaking the recommended corrective action If electing to use an OS different than w...

Страница 12: ...hen your keyboard is operating correctly Check all cable connections for loose connections or incorrect connections Reconfigure your computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems for instructions Be sure that all the needed device drivers have been installed For example if you have connected a printer you need to install a ...

Страница 13: ...conds S3 Suspend to RAM ifapplicable Power Green 1 flash every 4 seconds S4 Suspend to disk ifapplicable Power Clear Off S5 Computer off Power Red or Yellow 4 flashes every 1 second or 2 flashes 1 second apart followed by a 2 second pause CPU thermal shutdown Power Red or Yellow On CPU not installed or incorrect processor installed Power Red or Yellow 1 flash every second ROM error Power Red or Ye...

Страница 14: ...event of a ROM flash failure as for example if a power failure were to occur during a ROM upgrade The Boot Block is a flash protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on The following table lists the various keyboard light combinations used by the Boot Block ROM as well as the meaning and action associated with each combination Refer to...

Страница 15: ...Green Turn on and off 2 times accompanied by 1 long and 3 short beeps ROM flash failed Num Caps Scroll Lock Green On Boot Block ROM Flash successful Turn power off then on to reboot Diagnostic lights do not flash on USB keyboards Insert valid ROMPaq diskette in drive A Turn power switch off then on to reflash ROM If ROM flash is successful all three keyboard LEDs will light up and you will hear a ...

Страница 16: ...mputer to the external power source are plugged in properly and the wall outlet is active A defective PCI or ISA card has been installed Remove any expansion board that was just installed Drive power data or power supply cables may not be properly connected Reseat drive power data and power supply cables The unit temperature was exceeded The fan may be blocked 1 Unit is in an exceedingly hot envir...

Страница 17: ...powered off automatically and the Power LED is 1 Flashing Red or Yellow four times per second OR 2 Flashing Red or Yellow two times one second apart followed by a two second pause OR 3 Not flashing The unit temperature was exceeded The fan may be blocked 1 Unit is in an exceedingly hot environment Let it cool down 2 Ensure that computer air vents are not blocked and internal fan is running Contact...

Страница 18: ...tor screen Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet The energy saver feature has been enabled Press any key or click the mouse button and if set type your password The RGB Red Green Blue input switc...

Страница 19: ...installed on the system prior to the Windows NT installation Install the SCSI drivers on your system first then install WindowsNT To download SCSI drivers for your Compaq system visit the Compaq Web site at http www compaq com support For information on installing SCSI drivers see the Troubleshooting Guide Appendix E Installing SCSI Drivers for Windows NT Installation Getting Started 2 9 ...

Страница 20: ...ructions that appear on the screen To reconfigure the computer in Windows NT 4 0 after installing new hardware use the utility provided with the hardware Solving Hardware Installation Problems Problem Cause Solution A new device is not recognized as part of the system Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected a...

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