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3-6

Troubleshooting

3.7

Solving Modem (Communication) Problems

Problem

Possible Cause

Solution

I cannot connect my modem
at the specified baud rate.

There may be static or other
forms of interference on the
telephone line.

Disconnect (hang up) and try
to connect again.

The bandwidth of the Internet
service provider (ISP) is limited.

You can connect only at the
maximum baud rate
supported by the ISP.

The dial-up connection is
unreliable.

The telephone cable is not
connected properly.

Secure the telephone cable
connection.

Call waiting is interrupting the
connection.

Disable call waiting. Select

Start

Settings

Control

Panel

then select

Communications
Properties

. On the Dialing

tab, select

Disable call

waiting by dialing

. Then

enter the disable code
specified by your local
telephone company.

I cannot use the Aero 8000
modem when connected to a
computer.

The computer or Aero 8000
may not be properly set up for
modem communication.

•

Make sure you have
enabled the device
connections on the
Communications tab of
the Mobile Devices
folder on your computer.

•

Make sure a partnership
is established with your
computer.

•

See the Troubleshooting
section in the Windows
CE Services Help that
you installed on your
computer.

Continued

Содержание Aero 8000

Страница 1: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Страница 2: ...d in any form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A COMPAQ AERO and the Compaq logo are registered in the U S Patent and Trademark Office Microsoft MS DOS Windows Windows NT and other names of Microsoft Products referenced herein are trademarks or registered trademarks of Microsoft Corporation Produc...

Страница 3: ...s of data Text set off in this manner presents commentary sidelights clarifying information or specific instructions Technician Notes WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual components and subassemblie...

Страница 4: ...Additional Information The following documentation is available to support the Compaq Aero 8000 H PC Pro Reference Guide online Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide ...

Страница 5: ...ing pins leads or circuitry Always be properly grounded when touching an electrostatic sensitive component or assembly 1 1 2 Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible s...

Страница 6: ...er IMPORTANT As each subassembly is removed from the computer it should be placed away from the work area to prevent damage 1 2 3 Cables and Connectors Cables must be handled with extreme care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending twistin...

Страница 7: ...placement Procedures 1 3 1 3 Serial Number The Aero 8000 H PC Pro serial number should be given to Compaq when requesting information or ordering spare parts The serial number is displayed on the bottom of the device ...

Страница 8: ... Plugs into a standard VGA connector does not require a special video adapter card Windows CE platform provides handheld versions of Word Excel PowerPoint Outlook and Access Large keyboard and convenient touchpad mouse have a definite advantage over most handheld PCs Built in 56K V 90 modem provides instant connectivity Enhanced security features allow use of a Smart Card for internal security and...

Страница 9: ...vice Press once to turn on the device Press again to turn off 5 VGA Port Accepts a VGA video cable 6 Serial Port Connects serial devices such as a printer cable 7 Sync Port Connects the auto sync cable for connection to a desktop or docking station 8 AC Power Connector Connects to external AC power via the AC adapter 9 CompactFlash Slot Accepts a Type I or Type II CompactFlash card Speaker Produce...

Страница 10: ...once to stop the alarm 2 Audio In Accepts audio input for recording or playback 3 Audio Out Distributes audio output 4 Record Button LED Activates record function Press once to record Press again to stop recording 5 Power On LED Appears when the unit is connected to AC power 6 Battery Charge LED Appears when the unit is charging 7 PC Card Slot Accepts a Type I or Type II PC card 8 Infrared IR Port...

Страница 11: ... on the Aero 8000 top and rear assembly are identified below Top and Rear Components Top and Rear Components No Component Function 1 Battery Pack Powers the device as a rechargeable lithium ion Li Ion battery pack 2 Strap Inserts Allows for connection of a shoulder strap for easier carrying ...

Страница 12: ...ents Bottom Panel Components No Component Function 1 Main Battery Latch Secures the main battery Slide the latch to the side to release the main battery 2 Backup Battery Door Holds two NiMH AAA batteries used for backup power to the device 3 Reset Button Restarts the operating system CAUTION Pressing the Reset button permanently deletes all of your unsaved information ...

Страница 13: ...for the Compaq Aero 8000 H PC Pro Before beginning any of these procedures be sure to turn off the power to the device and remove any attached devices then disconnect the power cable from the electrical outlet if in use CAUTION As you disassemble the device be sure to place the screws in a safe place and separate them according to their groupings Compaq Aero 8000 Internal ...

Страница 14: ...the unit Disconnecting the AC Adapter To reconnect the AC adapter reverse this procedure Replace the AC adapter if the device does not power on and there is power to the AC adapter AC Adapter Spare Part Number 127460 001 ADAPTER AC HNDHLD 246959 001 CORD AC PWR 3W 246959 021 CORD AC PWR 3W EMEA 246959 291 CORD AC PWR 3W JP 246959 011 CORD AC PWR 3W AU 246959 031 CORD AC PWR 3W UK ...

Страница 15: ... Loosen the screw on the backup battery compartment cover using a small flat head screwdriver 2 Remove the compartment cover Spare Part No 127469 001 MISC PLASTIC SCREWS and NiMH AAA battery Spare Part No 115781 001 BTRY NiMH BACKUP CAUTION The battery is attached to the unit by a cable Be sure not to damage the cable when manipulating the battery 3 Remove the cable from the connector in the unit ...

Страница 16: ...ttached to the unit by a ribbon cable Be sure not to damage the cable when manipulating the keyboard Spare Part No 127459 001 KEYBOARD US 127459 011 KEYBOARD AU 127459 021 KEYBOARD EURO 127459 031 KEYBOARD UK 127459 041 KEYBOARD GR 127459 051 KEYBOARD FR 127459 061 KEYBOARD IT 127459 081 KEYBOARD DK 127459 101 KEYBOARD SW 127459 161 KEYBOARD LA 127459 291 KEYBOARD JP 127459 301 KEYBOARD SW FR Remo...

Страница 17: ...the bar on the ribbon cable Prying Out the Ribbon Cable 4 Slide the cable out of the connector and remove the keyboard Replace the keyboard by plugging the ribbon cable into the unit and securing the cable bar into the holder Insert the tabs on the bottom of the keyboard into the unit and tilt the keyboard down until it rests in the unit Snap the three tabs until the keyboard in locked in place ...

Страница 18: ...ith the ROM when removing both items Note that the RAM module is smaller than the ROM module 1 Unsnap the locks on each side of the RAM module Removing the RAM Module 2 Pull the module toward the screen to remove the module from the compartment Removing the RAM Module To replace the RAM reverse this procedure ...

Страница 19: ...with the RAM when removing both items Note that the ROM module is larger than the RAM module 1 Unsnap the locks on each side of the ROM module Removing the ROM Module 2 Pull the module toward the screen to remove the module from the compartment Removing the ROM Module To replace the ROM reverse this procedure ...

Страница 20: ...crews securing the modem to the device 2 Disconnect the modem adapter wire connection from the modem card 3 Lift the modem card from the front of the module and gently pull the card out from under the plastic shroud Removing the Modem Module To replace the modem reverse this procedure ...

Страница 21: ...Illustrated Parts Map 2 1 chapter 2 ILLUSTRATED PARTS MAP Compaq Aero 8000 H PC Professional ...

Страница 22: ...2 2 Illustrated Parts Map Compaq Aero 8000 Illustrated Parts Map ...

Страница 23: ...27460 001 7 Auto Adapter 127471 001 8 Power Cord 246959 001 US 246959 021 EMEA 246959 291 JP 246959 011 AU 246959 031 UK 9 SmartCard 127478 001 3K 127479 001 8K CompactFlash Cards 110784 001 20MB 110592 001 40MB 127473 001 64MB q Reference Guide and Software CD 122689 00X w Modem Adapter 328558 001 US 328558 331 NL 328558 041 GR 328558 031 UK 328558 051 FR 328558061 IT 328558 081 DK 328558 111 SW ...

Страница 24: ...nt ways depending upon your situation and the action that is called for normal reset which does not affect data that has been saved in memory and full reset which erases memory contents and settings 3 1 1 Performing a Normal Reset A normal reset restarts your Aero 8000 much like pressing Ctrl Alt Del restarts a computer To perform a normal reset follow these steps 1 Save all work if possible 2 Clo...

Страница 25: ...her the lockout or administrator lockout modes The Compaq Unlock Utility is an integral part of the enhanced security built into the Compaq Aero 8000 Handheld PCs Within the unit security the user has the option to force the unit into a lockout mode if an incorrect password is entered too many times After five unsuccessful attempts the unit enters the first lockout mode At this point the user must...

Страница 26: ... you installed on your desktop computer The receiving device is not compatible with the sending device Transfer files another way such as through the auto sync cable or via a PC Card or CompactFlash Card I cannot transfer more than one file at a time using the IR port The Aero 8000 is designed to transfer one file or 25 Contact cards at a time when sending data to another device Transfer only the ...

Страница 27: ... memory expansion module clean the edge connector with a soft dry cloth and reinstall the module The memory has failed 1 Remove the memory expansion module and turn on the device 2 If the same error returns remove the module and operate with less memory until the module is replaced An insufficient memory error occurs during an operation The device ran out of program memory for the application Clos...

Страница 28: ...t Documents 2 Remove seldom used document shortcuts by deleting them from the Windows Recent folder The memory needs to be refreshed Save your data then perform a full reset The device does not have enough space to save my work The device ran out of memory Close all open applications and delete files that are not being used Adjust the amount of available storage memory Upgrade memory if needed Use...

Страница 29: ...ion Call waiting is interrupting the connection Disable call waiting Select StartÆ Æ Æ ÆSettingsÆ Æ Æ ÆControl Panel then select Communications Properties On the Dialing tab select Disable call waiting by dialing Then enter the disable code specified by your local telephone company I cannot use the Aero 8000 modem when connected to a computer The computer or Aero 8000 may not be properly set up fo...

Страница 30: ...tablish a connection between the Aero 8000 and my desktop computer The auto sync cable may be loose or defective Reconnect the auto sync cable Replace the defective cable with a new one There are problems with the serial communications configuration See Communications Problems in the Windows CE Services Help that you installed on your computer I cannot synchronize data when connected to the comput...

Страница 31: ...while the PC Card or CompactFlash Card is in use The PC Card or CompactFlash Card drains too much power from the device batteries 1 Remove the PC Card or CompactFlash Card 2 Connect the device to external power and reinsert the PC Card or CompactFlash Card The PC Card or CompactFlash Card does not work properly The card or card driver is not compatible with the Aero 8000 Refer to the documentation...

Страница 32: ...ritical low battery condition 1 Replace the batteries or connect the device to external power 2 Turn on the device The device shuts down while the PC Card is in use The PC Card drains too much power from the device batteries 3 Remove the PC Card 4 Connect the device to external power and reinsert the PC Card Battery life is very short You are using the device in ways that drain the batteries quick...

Страница 33: ...reen to temporarily darken 3 13 Solving Security Problems Problem Possible Cause Solution I cannot access the system using my login password You are using the wrong password Enter the correct password or move to the next stage in the password process by entering the wrong password five times in a row I cannot access the system using my response phrase You are entering the wrong response phrase Ent...

Страница 34: ... 1 standard SDRAM DIMM 1 internal Flash Card slot Display 800 x 600 SVGA screen Battery Backup Two rechargeable NiMH AAA cell batteries Main One rechargeable Li Ion battery pack Audio Internal microphone and speaker external jacks for microphone and headphone Infrared IrDA on side of device rate up to 4 megabits per second Communications Integrated 56 Kbps V 90 modem serial port IR port Smart Card...

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