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Help

Help

33

Help

Your printer has been designed for ease of use. There may be occasions when you
have questions or need general printing help. This section is designed to answer
your most frequently asked questions. For additional help, press the

Help

button

on the Printer Properties dialog.

The installation screen did not appear

1 Make sure you click

Cancel

on any screens similar to

in step 10 on

page 7.

2 Make sure the Compaq printer software CD is in your CD-ROM drive.

3 From the desktop, double-click

My Computer

.

4 Double-click the CD-ROM drive icon.

5 If necessary, double-click

setup.exe

.

6 Continue with

in step 10 on page 7.

The printer or scanner isn’t working

Try the following:

>

Check the USB cable. Is it securely plugged into the printer and your
computer?

>

Check the printer status:

a From the Start menu, click

Settings

Printers

.

b From the Printers folder, double-click the icon for your printer.

c From the Printer menu, make sure:

>

Default Printer

is selected.

>

Pause Printing

is not selected.

>

If you have connected your printer to another device such as a fax machine,
disconnect the printer from that device and connect the printer directly to
your computer.

>

Check the printer port:

a From the File menu of a software application, click

Print

or

Printer

Setup

.

b In the

Where

area, make sure your printer port is set to USB.

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Содержание A4000

Страница 1: ...A4000 Color Printer Copier Scanner Fax All In One Getting Started Guide ...

Страница 2: ...espective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without any warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constitu...

Страница 3: ...our Compaq Limited Warranty statement is located in the Appendix of this guide See page 36 for information about contacting Compaq Setup To setup your printer follow these easy steps Step 1 Check the printer parts Printer software CD USB Cable purchased separately Black print cartridge Getting Started Guide booklet Power supply cord Compaq printer Color print cartridge Printer software CD Scanner ...

Страница 4: ... plain paper 1 Attach the scanner output tray by snapping it into the two slots in the front of the printer 2 Make sure you fully extend the paper supports 2 To avoid paper misfeeds slide the paper guide to the left side of the paper 1 You can use many different types and sizes of paper ...

Страница 5: ...art yes to select it Note that the printer will only ask you to set the language the first time the printer is powered on If you wish to select a different language at a later time first press the setup button and then press the menu button repeatedly until you find the language menu 2 1 You should plug the power cord which has a three wire electrical grounding type plug into a grounded electrical...

Страница 6: ...tep 6 Install the print cartridges 1 2 Warning Do not touch the gold contact areas on the back and bottom of the print cartridges Note The cartridge carrier moves to the loading position when you open the cover 3 4 5 6 SNAP 7 8 ...

Страница 7: ... value for the letter displayed on the printer LCD The next alignment letter will be shown until you have set all the alignment values for the page Step 8 Connect the USB cable The A4000 is an excellent standalone copier and fax However you can maximize the value of your printer by attaching it to your PC and installing the software Note In this example for alignment group A 16 comes closest to fo...

Страница 8: ...9 Connect the telephone line cord To use the fax capabilities of the A4000 you will need to connect it to a working telephone line Optionally you can attach a telephone This lets you use the fax line as a normal telephone line 1 2 ...

Страница 9: ...w Wait for the Compaq printer software installation screen shown in to appear If it doesn t see page 33 Congratulations You have finished setting up your printer Click Cancel on any screens similar to the one shown 1 Cancel 2 3 4 Next Click Next and follow the instructions until the installation is complete ...

Страница 10: ...Getting Started Guide 8 ...

Страница 11: ...select a value for printing copies 2 scan Scan a document to your computer 3 copy Copy a document 4 fax Fax a document 5 fax form Print out a fax form or process a fax form 6 setup Select one of the system setup menus 7 menu Display the menu for a feature 8 LCD Display Displays menus and status messages 9 options Change the option for a setting while in a menu 3 5 6 7 8 9 4 2 10 11 1 12 13 ...

Страница 12: ...th this menu The menu for each operation is specific to that operation See the following chapters for a full description of the features and settings for faxing copying and scanning Options button The options button is located to the right of the LCD display When a menu is displayed press the options button to display and select an option 10 form feed Continue printing after reloading paper tray o...

Страница 13: ...quality Select the print quality of received faxes Setup fax forwarding Your faxes can be forwarded to a new number automatically or printed and forwarded Set the fax receive mode Determine how faxes are received See the Fax chapter for more details Setup distinctive ringing support Teach the A4000 to answer a distinctive ring Set language Choose your preferred language for the printer menus Many ...

Страница 14: ...as scanning or a custom copy feature Main settings window The main settings window is the first window that appears when accessing the A4000 settings utility Select one of the buttons to change the default settings for the corresponding feature You can set defaults for printing copying and scanning You can make changes to your settings even when your A4000 is not connected to your PC Any changes w...

Страница 15: ...e second option allows you to scan to your email program if you have one You must have an internet account and connection a valid email address and an email program that supports MAPI most popular email programs support the MAPI interface You can define up to six 6 additional menu options for scanning to your favorite applications Fax settings The fax settings window contains all of the fax contro...

Страница 16: ...Getting Started Guide 14 ...

Страница 17: ...rams Compaq A4000 Compaq A4000 Properties From the Start menu click Settings Printers From the Printers folder right click on the Compaq A4000 icon and select Properties From your software application click File Print Properties For example to print the first page of the Getting Started Guide 1 Load plain paper For help see page 2 2 From the Start menu on your desktop click Programs Compaq A4000 C...

Страница 18: ...oto paper and an optional photo cartridge will provide superior prints but it is not required to get great looking photos from your A4000 Printing envelopes To print on envelopes 1 Load up to 10 envelopes vertically with the print side facing you 2 Adjust the paper guide so it is against the side of the envelopes 3 The stamp location is in the upper left corner 4 Select the envelope type from the ...

Страница 19: ...ainst the edge of the transparency Select Transparency on the Paper tab of Printer Properties Print your transparency Getting more from your printer Your printer is capable of printing many types of projects Create handouts booklets posters and more Explore the Compaq A4000 Printer Properties for additional features Compaq Inkjet Media is specifically engineered to give the best results when used ...

Страница 20: ...Getting Started Guide 18 ...

Страница 21: ...st the document guides to match the width of the document Slide the documents down into the scanner until it grips the first sheet Your documents are now ready to be copied Using the copy scan sleeve Some documents cannot be fed into the scanner input feeder For those documents the A4000 comes with a copy scan sleeve The sleeve is a stiff piece of plastic with a clear plastic overlay Place your do...

Страница 22: ...nter the copy quantity with the numeric keypad The default is always one 1 copy and the maximum you can select is 99 Changing copy settings You can set the default copy settings with the settings utility If you want to review the copy settings or make changes for the current copy job press the menu button after you press the copy button The copy menu allows you to change the quantity copy type con...

Страница 23: ... items This will help prevent paper jams and will keep your A4000 working properly Loading documents The A4000 can scan up to 30 sheets of paper at a time To load your documents Place the documents face down into the document input tray Adjust the document guides to match the width of the document Slide the documents down into the scanner until it grips the first sheet Your documents are now ready...

Страница 24: ...rd TWAIN interface for scanning documents TWAIN is a common scanner interface supported by many application programs Because the A4000 supports TWAIN it is compatible with a wide range of software To perform a scan using Ulead Photo Express included with your A4000 software complete the following steps 1 Place the document in the scanner feeder as described in Loading documents on page 21 2 Start ...

Страница 25: ...scanner settings When using your computer to scan documents the scanner settings are controlled by the application you are using If the application uses the TWAIN dialog you can control the resolution contrast brightness and more When scanning with the A4000 scan button your scan settings are controlled by the A4000 settings utility See Using the settings utility on page 11 for more information Sc...

Страница 26: ...on your computer and it must support MAPI a mail application interface Most popular email programs support the MAPI interface By default the text file type TXT is used when scanning to email This will convert your scanned documents to ASCII text and place the text in your email program for editing If you select another file type with the A4000 settings utility your documents will be scanned using ...

Страница 27: ...nd file type Use the menu button to review the settings and the options button to change them When you are satisfied with the settings press the start button to start your scan OCR Optical Character Recognition The Compaq A4000 includes software to perform OCR Optical Character Recognition The OCR software converts a scanned document into a file you can edit with a word processor You can use the O...

Страница 28: ... required For additional information when scanning see the A4000 TWAIN help file All of the controls on the TWAIN window have pop up help Your A4000 is ideally suited for many types of projects Scanning photos documents and making copies are just some of the things you can do With scanning and printing software you can create greeting cards iron on transfers and many other projects Check the Compa...

Страница 29: ...items This will help prevent paper jams and will keep your A4000 working properly Note If you need to fax a thin damaged or unusually sized document try the copy scan sleeve See Using the copy scan sleeve on page 21 Loading documents The A4000 can fax up to 30 sheets of paper at a time To load your documents Place the documents face down into the document input tray Adjust the document guides to m...

Страница 30: ...ss the start button to start your fax Speed sending Using the Settings utility you can set up to 70 speed send numbers 60 individual numbers and 10 groups for your frequently dialed fax numbers Each speed send entry can be a fax number an email address or a group made up of any of the speed send entries Once you have set up your speed send numbers you can fax with speed send 1 Load the documents y...

Страница 31: ... on a standard telephone Dial carefully if you make a mistake press cancel and start over 4 When your call is answered you can listen to the answering message To change the volume press the menu button until the speaker volume appears then press the options button to adjust the volume 5 At the appropriate time press start to send or receive your fax Note On hook dialing is not available when faxes...

Страница 32: ...the extension phone and hear fax tones you can receive the incoming fax by pressing 9 star nine star or by pressing the start button twice Once the A4000 starts receiving the fax hang up the telephone handset DRPD In DRPD Distinctive Ring Pattern Detection mode the A4000 will answer a call on the line that has a distinctive ring pattern Distinctive ring is a telephone company service that allows a...

Страница 33: ... The A4000 software will then read your marks and fax your documents To use a fax form your A4000 must be attached to a PC with the A4000 software installed Setting up your fax form Use the Settings utility to set up your fax form See Using the settings utility on page 11 for instructions on running the settings utility First set up your fax speed send numbers in the fax settings window Then add u...

Страница 34: ...t of a checkbox indicates a default setting You do not have to mark the box to accept the default To change the setting mark a different box Using a fax form Using a fax form is easy 1 Print out a fax form 2 Place a mark next to the names you wish to send the fax to 3 Place the fax form on top of your documents then place the entire stack face down into the scanner input tray 4 Press the fax form ...

Страница 35: ...necessary double click setup exe 6 Continue with in step 10 on page 7 The printer or scanner isn t working Try the following Check the USB cable Is it securely plugged into the printer and your computer Check the printer status a From the Start menu click Settings Printers b From the Printers folder double click the icon for your printer c From the Printer menu make sure Default Printer is selecte...

Страница 36: ...r software See Install the printer software on page 7 Paper misfeeds or multiple sheets feed Make sure you are using a paper recommended for inkjet printers Do not force the paper down into the printer when you load it Do not load too much paper in the sheet feeder The printer will hold up to 100 sheets of plain printer paper and less sheets for heavier paper Adjust the left paper guide so it rest...

Страница 37: ...ints or too high of a setting which could smear the ink Use a different brand of paper Each brand of paper accepts ink differently and prints with slight color variations It is recommended that you use Compaq Inkjet Media for the best results Align and or clean the print cartridges from the Printer Properties Maintenance tab Don t use refilled print cartridges For best results use Compaq recommend...

Страница 38: ...menu is created by your computer If the A4000 has not been attached to a PC with the settings utility installed the Scan To menu will be blank when you press the scan button Otherwise Make sure the USB cable is connected and the A4000 software has been installed Run the A4000 settings utility If it is already running right click on the icon in the system tray and shut it down before running it aga...

Страница 39: ... its Internet web site at www compaq com Select Support You may also visit the Compaq Support Forum at forum compaq com to quickly receive answers to your Compaq Inkjet Printer questions What is not covered by this limited warranty Product purchased from anyone other than Compaq or a Compaq authorized reseller Product purchased outside the United States or Canada Software products except for oblig...

Страница 40: ...transferable It excludes expendable parts EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY COMPAQ MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING ANYIMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE COMPAQ EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY ANY WARRANTIES THAT MAY BE IMPLIED BY LAW ARE LIMITED IN DURATION TO THE ONE YEAR LI...

Страница 41: ...is limitation applies whether damages are sought or a claim made under this warranty or as a tort claim including negligence and strict product liability a contract claim or any other claim This limitation cannot be waived or amended by any person This limitation of liability will be effective even if Compaq or an authorized representative of Compaq has been advised by you of the possibility of an...

Страница 42: ...onnect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or mod...

Страница 43: ...ent does not guarantee the equipment will operate to the user s satisfaction Before installing the equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may b...

Страница 44: ...rsonal computers printers monitors or fax machines that power down when they are not being used This feature will cut the energy used by up to 50 percent Compaq is proud to be a participant in this program As an Energy Star Partner Compaq Computer Corporation has determined that this product meets the Energy Star guidelines for energy efficiency Safety information If your product is NOT marked wit...

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