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Maintenance and Service Guide

Compaq Presario 7400 Series Computers

MSG index

Product Description

Troubleshooting

Illustrated Parts Catalog

Home

Removal & Replacement

Jumper & Switch Information

Specifications

Troubleshooting

Clearing CMOS
Power-On Self Test
(POST)

Configuration

Diagnostics Software
Troubleshooting
without diagnostics

TROUBLESHOOTING

Configuration

This section explains how to use Setup and Compaq Utilities which should be accessed in the

following instances:

When a system configuration error is detected during the Power-On Self-Test

(POST)

●

To change factory default settings for some of the computer features

●

To change the system configuration, which is sometimes necessary when you

add or remove optional hardware

●

To set system configuration features

●

Click a link below to go to the appropriate subsection.

Preparing the Computer

Setup

Accessing Compaq Utilities Options

View System Information (INSPECT)

Preparing the Computer

If you encounter an error condition, complete the following steps before starting problem

isolation procedures:

Compaq.com - Compaq Presario Maintenance and Service Guide - 7400 Series

http://www.compaq.com/athome/support/msgs/7400/config.html (1 of 4) [1/8/2002 3:52:58 PM]

Содержание 7470 - Presario - 64 MB RAM

Страница 1: ...nformation and the Preface for symbol conventions and Technician Notes Download ZIP file of complete MSG to hard drive This MSG will be periodically maintained and updated as needed To report a techni...

Страница 2: ...nt Jumper Switch Information Specifications PRODUCT DESCRIPTION Product Description Models and features CPU controls and lights Keyboard Creativity Action Center Back components Power cord requirement...

Страница 3: ...provides troubleshooting information for Compaq Presario 7400 Series Personal Computers Power On Self Test POST messages appear in tables The message and code tables include a description of the error...

Страница 4: ...PARTS NOTE The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts Illustrated Parts System unit Mass storage devices Cables Standard board Fax...

Страница 5: ...formation for Compaq 7400 Series Personal Computers Adherence to the procedures and precautions described in this section is essential for safe and proper service Removal Sequence Before you begin Ser...

Страница 6: ...acement Jumper Switch Information Specifications JUMPER SWITCH INFORMATION INDEX PAGE Jumper Switch Information System board Hard drive CD drive DVD drive CD RW Zip drive available on select models pr...

Страница 7: ...ions SPECIFICATIONS INDEX PAGE This section provides physical environmental and performance specifications for Compaq 7400 Series Personal Computers System Power supply Diskette drive Hard drive DVD d...

Страница 8: ...o Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows 95 and Windows 98 are trademarks of Microsoft Corporation The softw...

Страница 9: ...in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions c...

Страница 10: ...ormation or ordering spare parts the computer serial number should be provided to Compaq The serial number can be found on the front right side of the chassis between the CD DVD Zip drives and the dri...

Страница 11: ...ou begin Serial number Chassis Power supply Mass storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Before You Begin Ele...

Страница 12: ...ax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Serial Number The computer serial number should be provided to Compaq whenever you req...

Страница 13: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 serno html 2 of 2 1 8 2002 3 52 10 PM...

Страница 14: ...storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Chassis Removal 1 Perform the preparation procedures 2 Remove the thr...

Страница 15: ...of the cover Replacement To replace the chassis reverse this procedure privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome supp...

Страница 16: ...3 Gently lay the computer on its side with back connectors closest to the working surface 4 Remove the four screws that secure the power supply to the back of the chassis as shown 5 Slide the power s...

Страница 17: ...Chassis Power supply Mass storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices 1 CD DVD CD RW drive...

Страница 18: ...ssis Power supply Mass storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Fax modem Removal 1 Perform preparation proced...

Страница 19: ...may contain an Ethernet network card Replacement To replace the fax modem reverse this procedure privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http...

Страница 20: ...ssis Power supply Mass storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES PCI Bracket Removal 1 Perform preparation proc...

Страница 21: ...chassis 5 Remove the bracket Replacement To replace the PCI bracket reverse this procedure privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www com...

Страница 22: ...egin Serial number Chassis Power supply Mass storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES System Board Components...

Страница 23: ...umber Chassis Power supply Mass storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Instant On Button Board Removal 1 Per...

Страница 24: ...r supply Mass storage devices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Creativity Action Center available on select models onl...

Страница 25: ...e top clip by sliding the Creativity Action Center port to the left and push it in to remove it Next Step privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Seri...

Страница 26: ...Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Zip drive JUMPER SWITCH INFORMATION System Board Index System board connectors Jumper settings privac...

Страница 27: ...CH INFORMATION 3 5 Hard Drives Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0 device 1 implementations These are Conner mode and ATA compatible mode These...

Страница 28: ...ard Drive Jumper Settings privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 hdjum html 2 of 2 1 8 2002 3 52...

Страница 29: ...strated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Zip drive JUMPER SWITCH INFORMATION CD Drive Compaq com Compaq Pres...

Страница 30: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 cddrive html 2 of 2 1 8 2002 3 52 18 PM...

Страница 31: ...strated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Zip drive JUMPER SWITCH INFORMATION DVD Drive Compaq com Compaq Pre...

Страница 32: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 dvdrve html 2 of 2 1 8 2002 3 52 19 PM...

Страница 33: ...strated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Zip drive JUMPER SWITCH INFORMATION Zip drive Compaq com Compaq Pre...

Страница 34: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 zipjum html 2 of 2 1 8 2002 3 52 19 PM...

Страница 35: ...se Fax modem Zip drive SPECIFICATIONS System Specifications General system specifications System interrupts System I O system function shipping configuration System memory System DMA General System Sp...

Страница 36: ...sing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m This number will increase if more bays slots are o...

Страница 37: ...11 IRQ Holder for PCI Steering IRQ 11 Standard PCI Graphics Adapter VGA IRQ 11 VIA tech 3038 PCI to USB Universal Host Controller IRQ 11 VIA tech 3038 PCI to USB Universal Host Controller IRQ 12 PS 2...

Страница 38: ...igurations are as follows Modem IRQ 4 10 11 none Parallel Port IRQ 3 4 5 9 10 none System Audio IRQ 7 9 10 none Serial Port IRQ 3 5 7 9 10 12 none privacy and legal statement Compaq com Compaq Presari...

Страница 39: ...oltage 100 to 120 VAC 220 to 240 VAC Range Input Line 90 to 132 VAC 180 to 264 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Input Power 210 Watts 210 Watts Input Current 4 5 at 90 VAC 2 2 at 180 VAC Ho...

Страница 40: ...ndard UL 1950 CSA 22 2 950 or CSA 22 2 234 TUV VDE EN 60 950 VDE0805 11 91 EMKO TSE 74 SEC 207 93 Input Transient Susceptibility Common and Differential Mode superimposed on AC line 2500 V 1 s damped...

Страница 41: ...rive SPECIFICATIONS Diskette Drive Diskettes Size in 3 5 8 89 cm High Density MB 1 44 Low Density KB 720 Light Green Height One third Bytes per Sector 512 Sectors per Track High Density 18 Low Density...

Страница 42: ...specifications on Seagate or Quantum hard drives Western Digital Hard Drives 3 5 8 4 GB 10 0 GB 13 0 GB Compaq Part Number 148611 001 144364 001 144365 001 Formatted Capacity Physical MB 8455 2 MB 10...

Страница 43: ...Cylinders Physical Logical 16579 16383 16579 16383 16579 16383 Data Heads Cylinder Physical Logical 3 16 3 16 4 16 Sectors per Track Physical Logical 282 504 20 zones 63 282 504 20 zones 63 282 504 2...

Страница 44: ...em Zip drive SPECIFICATIONS DVD3 6x 10x Drive Dimensions U S Metric Width Height Depth 5 74 in 1 68 in 8 23 in 14 60 cm 4 29 cm 20 80 cm Weight 1 80 lb 0 9 kg Applicable Disc Formats DVD 5 DVD 9 DVD 1...

Страница 45: ...200 ms Audio Output Level Line Out Headphone 1 0 V RMS at 47 kW 0 7 V RMS at 32 W Cache Buffer 512 Kb Sustained Data Transfer Rate 150 KB sec 1x CD ROM mode 1200 3600 KB sec 32 CAV CD ROM mode 2705 81...

Страница 46: ...ric Width Height Depth 5 75 in 1 67 in 8 23 in 150 1 mm maximum 42 9 mm maximum 208 0 mm maximum Weight 2 65 lb 1200 grams Applicable Disc CD ROM CD DA CD R W CD XA Photo CD Modes 1 and 2 Audio Mode 2...

Страница 47: ...using audio disc 2100 to 4800 kB s 14X to 32X variable w 650 MB disc Bus Rate Burst 4 0 MB s minimum Startup Time Single 7 sec typical Startup Time Multisession 30 sec typical Stop Time 4 sec CD RW Di...

Страница 48: ...68 bytes Diameter 12 cm 8 cm drive must support 8 cm adapters Thickness 1 2 mm Track Pitch 1 6 m Laser Divergence Angle Output Power Type Wave Length 53 5 degrees 1 5 degrees 0 14 mW objective lens Se...

Страница 49: ...7 sec typical Startup Time Multisession 30 sec typical Stop Time 4 sec privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome suppo...

Страница 50: ...e CD drives Mouse Fax modem Zip drive SPECIFICATIONS Mouse Dimensions U S Metric Height Length Width 1 22 in 3 94 in 2 21 in 3 1 cm 10 cm 5 6 cm Weight 2 9 oz 85 g Base Resolution 400 DPI Tracking Spe...

Страница 51: ...Humidity 10 to 90 noncondensing ESD No soft errors through 6 kV No hard errors through 6 kV specific performance depends on host system privacy and legal statement Compaq com Compaq Presario Maintenan...

Страница 52: ...um Data Speed kbps 56 56 Data V 90 K56Flex V 34 V 32terbo V 32bis V 32 V 22bis V 22 V 21 Bell 212A Bell 103 V 90 K56Flex V 34 V 32terbo V 32bis V 32 V23 V 22bis V 22 V 21 Bell 212A Bell 103 Error Corr...

Страница 53: ...DSL protocol is designed to allow faster downloads from G Lite DSL compliant digital sources Maximum achievable download transmission rates are currently unknown may not reach 1 5Mbps and will vary w...

Страница 54: ...formatted capacity bytes 100 663 296 Sector size bytes 512 Total number of sectors 196 608 Number of reassignable spare sectors 252 Seek times including settling ms Average Track to track Maximum 29...

Страница 55: ...4 Door assembly Spared with bezel 5 Front bezel 171287 001 155468 021 EMEA 6 Drive bay bezel blank 5 25 hard drive Spared with bezel 7 Floppy bezel Spared with bezel 8 Drive bay bezel blank 3 5 hard...

Страница 56: ...it Mass storage devices Cables Standard board Fax modem Keyboards Monitors Miscellaneous parts Return kits Documentation software ILLUSTRATED PARTS Mass Storage Devices 1 100 MB Zip drive select model...

Страница 57: ...odem Keyboards Monitors Miscellaneous parts Return kits Documentation software ILLUSTRATED PARTS Miscellaneous Cable Kit 128385 001 1 Power cable click for country specific part number 2 CD DVD drive...

Страница 58: ...904 061 Diskette Data Cable Hard Drive Dual Data Cable CD DVD Dual Connector Cable 171290 001 Misc Cable 171291 001 Tie Wrap 190086 001 CD Audio Cable 18 in 174773 001 USB Data Cable 202405 001 privac...

Страница 59: ...ard Board Description Spare Part Number 1 System Board 166050 101 w o PROC no dis 157070 001 w o PROC no dis BRZ 161258 202 K6 2 System Board 201671 001 K6 2 System Board 202400 001 EMEA 2 Heat sink A...

Страница 60: ...MB 337372 001 179190 001 387073 001 privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 brds3 html 2 of 2 1 8...

Страница 61: ...modem Keyboards Monitors Miscellaneous parts Return kits Documentation software ILLUSTRATED PARTS Two examples of the types of modem used are shown Your modem may differ slightly from those illustrat...

Страница 62: ...Keyboards Monitors Miscellaneous parts Return kits Documentation software ILLUSTRATED PARTS Easy Access Internet keyboard Part Number 387084 xxx or 198664 xxx Click on the drop down box to find xxx fo...

Страница 63: ...rated Parts System unit Mass storage devices Cables Standard board Fax modem Keyboards Monitors Miscellaneous parts Return kits Documentation software ILLUSTRATED PARTS Monitors Compaq MV 520 15 speak...

Страница 64: ...9 speakers not shown 341269 001 privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 monitor html 2 of 2 1 8 20...

Страница 65: ...storage devices Cables Standard board Fax modem Keyboards Monitors Miscellaneous parts Return kits Documentation software ILLUSTRATED PARTS CATALOG Miscellaneous Parts Description Spare Part Number 1...

Страница 66: ...Illustrated Parts System unit Mass storage devices Cables Standard board Fax modem Keyboards Monitors Miscellaneous parts Return kits Documentation software ILLUSTRATED PARTS CATALOG Return Kits Descr...

Страница 67: ...umentation software ILLUSTRATED PARTS CATALOG Documentation Software for 7400 models Description Spare Part Number Product Brick User s Guide Compaq Warranty QuickRestore CD 7400 Series Windows 98 Qui...

Страница 68: ...6 June 009 September 012 December privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 docs html 2 of 2 1 8 200...

Страница 69: ...ic device exposed to electrostatic discharge ESD may not be affected at all and will work perfectly throughout a normal cycle Or it may function normally for awhile and then degrade in the internal la...

Страница 70: ...tic sensitive parts from assemblies into protective packaging or conductive foam Use transporters and conveyors made of antistatic belts and metal roller bushings Mechanized equipment used for moving...

Страница 71: ...rea free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Use a portable field servi...

Страница 72: ...e tabletop workstations with ground cord of 1 megohm of resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear s...

Страница 73: ...not interchangeable If an incorrect screw is used during the reassembly process it could cause damage to the unit Compaq strongly recommends that all screws removed during the disassembly process be k...

Страница 74: ...s are placed in their proper location during the reassembly process Improper cable placement can cause severe damage to the unit Ribbon Cable Positions CD DVD Primary optical storage Creativity Action...

Страница 75: ...prepare the computer for removal and replacement procedures complete the following steps 1 Remove any diskettes compact discs or Zip disks from the computer 2 Turn off the computer and any peripheral...

Страница 76: ...ton board Creativity Action Center privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 prep html 2 of 2 1 8 20...

Страница 77: ...drive 3 5 Diskette drive Mass storage devices index page REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices CD DVD CD RW Drive NOTE To remove a CD DVD or CD RW that has jammed in the drive manually...

Страница 78: ...power and audio cables from the CD DVD or CD RW drive NEXT STEP privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs...

Страница 79: ...25 Hard drive Zip drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices 3 5 Hard Drive Removal 1 Perform preparation procedures 2 Remove the cha...

Страница 80: ...25 Hard drive Zip drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices 5 25 Hard Drive Removal 1 Perform preparation procedures 2 Remove the cha...

Страница 81: ...d drive 5 25 Hard drive Zip drive 3 5 Diskette drive Mass storage devices index page REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices Zip Drive 1 Perform preparation procedures 2 Remove the cover 3...

Страница 82: ...5 25 Hard drive Zip drive 3 5 Diskette drive Mass storage devices index page REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices Diskette Drive 1 Perform the preparation procedures 2 Remove the cover...

Страница 83: ...tem board components index page REMOVAL REPLACEMENT PROCEDURES System Board Components Fan Heat Sink and processor Removal 1 Perform preparation procedures 2 Remove the chassis 3 Remove the power supp...

Страница 84: ...ocessor Memory module RTC battery System board components System board components index page REMOVAL REPLACEMENT PROCEDURES System Board Components Memory Module DIMM Removal 1 Perform preparation pro...

Страница 85: ...IMM from the system board Replacement To replace the DIMM reverse this procedure privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com at...

Страница 86: ...em board components index page REMOVAL REPLACEMENT PROCEDURES System Board Components RTC Battery Removal 1 Perform preparation procedures 2 Remove the chassis 3 Remove the power supply 4 Locate the R...

Страница 87: ...Do not abuse Use only replacement batteries supplied by Compaq Computer Corporation privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com...

Страница 88: ...odule RTC battery System board components System board components index page REMOVAL REPLACEMENT PROCEDURES System Board Components System Board Removal 1 Perform preparation procedures 2 Remove the c...

Страница 89: ...t To replace the system board reverse this procedure NOTE The system board spare part kit does not include the processor cache DIMM or video expansion module The components must be transferred from th...

Страница 90: ...vices Fax modem PCI bracket System board Instant On button board Creativity Action Center REMOVAL REPLACEMENT PROCEDURES Instant On Button Board continued Removal continued 3 Remove the assembly from...

Страница 91: ...ications REMOVAL REPLACEMENT Creativity Activity Center continued 6 Disconnect the cable from the Creativity Action Center 7 Remove the Creativity Action Center cable from the board Replacement To rep...

Страница 92: ...lacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Zip drive JUMPER SWITCH INFORMATION System Board Connectors Click on an item number to identify the syste...

Страница 93: ...erence Designator 1 Diskette Drive 34 pin FDD1 2 Primary IDE Drive 40 pin IDE1 Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 bdjum2...

Страница 94: ...N A 17 Socket 7 321 pin PGA U6 18 Power Supply 20 pin CN1 19 CPU Core Voltage Select 5 2 pin JP7 11 20 Clock Multiplier 3 2 pin JP4 6 21 23 DIMM Sockets 168 pin DIMM DIMM 1 to 3 24 Mouse Miniature 6 p...

Страница 95: ...ne In Mini Stereo Game1B 32 Microphone Mini Stereo Game1C 33 Game Port DSUB 15 pin Game1A privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www comp...

Страница 96: ...MATION Jumper Settings Jumper 3 CMOS Jumpers 4 6 Multiplier Jumpers 7 11 Core Voltage Setting Jumpers 12 15 Clock Speed Jumper 3 CMOS Normal CMOS Clear pins 1 2 pins 2 3 Jumpers 4 6 JP4 JP5 JP6 CPU Ho...

Страница 97: ...N ON 2 6 OFF ON ON ON 2 7 ON OFF OFF OFF 2 8 ON OFF OFF ON 2 9 ON OFF ON OFF 3 0 ON OFF ON ON 3 1 ON ON OFF OFF 3 2 ON ON OFF ON 3 3 ON ON ON OFF 3 4 ON ON ON ON 3 5 Jumpers 12 15 CPU 15 14 13 12 OFF...

Страница 98: ...OFF ON ON ON 100 privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 ty10jmpr1 html 3 of 3 1 8 2002 3 52 47 PM...

Страница 99: ...ated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Zip drive JUMPER SWITCH INFORMATION 5 25 Hard Drive Compaq com Compaq...

Страница 100: ...ard Drive Jumper Settings privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 hdjum2 html 2 of 2 1 8 2002 3 52...

Страница 101: ...se Fax modem Zip drive System SPECIFICATIONS System Specifications continued General system specifications Video memory System interrupts System I O System memory System DMA System I O Low high Descri...

Страница 102: ...Direct memory access controller x00F0 x00FF Numeric data processor x0170 x0177 VIA Bus Master PCI IDE Controller x0170 x0177 Secondary IDE controller dual fifo x01F0 x01F7 VIA Bus Master PCI IDE Contr...

Страница 103: ...x1170 x13F6 Alias of VIA Bus Master PCI IDE Controller x1400 x141F VIA Tech 3038 PCI to USB Universal Host Controller x1420 x143F VIA Tech 3038 PCI to USB Universal Host Controller x1440 x1447 Primar...

Страница 104: ...of VIA Bus Master PCI IDE Controller privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 syspec html 4 of 4 1...

Страница 105: ...odem Zip drive System SPECIFICATIONS System Specifications continued General system specifications Video memory System interrupts System I O System memory System DMA System Memory Low and High Memory...

Страница 106: ...VGA x41000000 x4101FFFF Standard PCI Graphics Adapter VGA x41020000 x4102FFFF Standard PCI Graphics Adapter VGA x50000000 x53FFFFFF VIA Tech VT501 CPU to PCI bridge xFFF80000 xFFFFFFFF System board e...

Страница 107: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 specdeta html 3 of 3 1 8 2002 3 52 48 PM...

Страница 108: ...MB 10005 MB 8455 MB 13520 8455 13022 13022 17245 MB 17245 MB Transfer Rate Disk to Buffer Mbits sec Interface Mbytes sec IORDY DMA UDMA 105 15 222 87 16 6 16 6 66 6 188 Max 16 6 16 6 66 6 323 Max 16 6...

Страница 109: ...244 437 nom 63 244 416 10 zones 63 316 508 10 zones 63 245 421 10 zones 63 244 416 10 zones 63 privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www...

Страница 110: ...ks for specifications on Seagate or Western Digital hard drives Quantum Hard Drives 3 5 8 4 GB 10 0 GB 13 0 GB Compaq Part Number 122258 001 138224 001 138225 001 Formatted Capacity Physical MB Logica...

Страница 111: ...gical 12515 16383 16383 16383 12515 16384 Data Heads Cylinder Physical Logical 4 16 3 16 6 16 Sectors per Track Physical Logical 250 403 15 zones 63 307 512 15 zones 63 250 403 15 zones 63 privacy and...

Страница 112: ...er supply Mass storage devices Fax modem Parallel port assembly PCI bracket System board components Instant On button board REMOVAL REPLACEMENT PROCEDURES Parallel Port Cable Assembly Removal 1 Perfor...

Страница 113: ...pull the parallel port cable assembly out of the chassis Replacement To replace the parallel port reverse this procedure privacy and legal statement Compaq com Compaq Presario Maintenance and Service...

Страница 114: ...D CD RW Creativity action center Diskette drive Hard drive Zip drive Service considerations index page REMOVAL REPLACEMENT Service Considerations Cable Positions CD DVD drive Primary optical storage T...

Страница 115: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 cdcabl html 2 of 2 1 8 2002 3 52 50 PM...

Страница 116: ...ormation Specifications CD DVD CD RW Creativity action center Diskette drive Hard drive Zip drive Service considerations index page REMOVAL REPLACEMENT Service Considerations Cable Positions Creativit...

Страница 117: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 caccbl2 html 2 of 2 1 8 2002 3 52 50 PM...

Страница 118: ...CD RW Creativity action center Diskette drive Hard drive Zip drive Service considerations index page REMOVAL REPLACEMENT Service Considerations Cable Positions CD RW drive Secondary optical storage T...

Страница 119: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 cdrwcabl html 2 of 2 1 8 2002 3 52 51 PM...

Страница 120: ...tte drive Hard drive Zip drive Service considerations index page REMOVAL REPLACEMENT PROCEDURES Service considerations Cable positions 3 5 Hard Drive Click here to see the 5 25 hard drive The cable go...

Страница 121: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 hdcable html 2 of 2 1 8 2002 3 52 52 PM...

Страница 122: ...CD DVD CD RW Creativity action center Diskette drive Hard drive Zip drive Service considerations index page REMOVAL REPLACEMENT PROCEDURES Service Considerations Cable Positions Diskette Drive This c...

Страница 123: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 fpycbl html 2 of 2 1 8 2002 3 52 52 PM...

Страница 124: ...ion center Diskette drive Hard drive Zip drive Service considerations index page REMOVAL REPLACEMENT PROCEDURES Service Considerations Cable Positions Zip Drive available on select models This cable g...

Страница 125: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 zipcble html 2 of 2 1 8 2002 3 52 53 PM...

Страница 126: ...D or SuperDisk available on select models only and not pictured here from the drive Insert a straightened paper clip into the manual eject hole and push firmly On select models the eject hole is locat...

Страница 127: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 cdrem2 html 2 of 2 1 8 2002 3 52 53 PM...

Страница 128: ...DURES Mass Storage Devices CD or DVD Drive continued 4 Remove the four screws from the sides of the CD DVD or CD RW drive 5 Pull the CD DVD or CD RW drive straight out of the front of the chassis Repl...

Страница 129: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 cdrem3 html 2 of 2 1 8 2002 3 52 54 PM...

Страница 130: ...tch Information Specifications REMOVAL REPLACEMENT PROCEDURES Mass storage devices 3 5 Hard Drive continued 5 Remove the four screws from the side of the hard drive cage 6 Remove the hard drive from t...

Страница 131: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 rmv3hd2 html 2 of 2 1 8 2002 3 52 54 PM...

Страница 132: ...Switch Information Specifications REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices 5 25 Hard Drive continued 4 Remove the four screws from the sides of the hard drive 5 Pull the hard drive from the...

Страница 133: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 rmv5hd2 html 2 of 2 1 8 2002 3 52 55 PM...

Страница 134: ...Information Specifications REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices Zip Drive Removal Continued 5 Remove the four screws from the sides of the Zip drive 6 Remove the Zip drive from the fro...

Страница 135: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 zprmv2 html 2 of 2 1 8 2002 3 52 55 PM...

Страница 136: ...CEDURES Mass Storage Devices Diskette Drive continued 5 Remove the four screws from the sides of the drive bracket 6 Remove the drive from the front of the drive age assembly Replacement To replace th...

Страница 137: ...System board components System board components index page REMOVAL REPLACEMENT PROCEDURES System Board Components Processor Removal 1 Perform preparation procedures 2 Remove the chassis 3 Remove the p...

Страница 138: ...processor reverse this procedure privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 remproc html 2 of 2 1 8 2...

Страница 139: ...OTING Clearing CMOS CMOS jumper location 1 Complete the preparation for disassembly 2 Remove the chassis 3 Remove the fax modem board 4 Remove the PCI bracket 5 To clear the CMOS move the jumper JP3 p...

Страница 140: ...erly Keyboard System board Memory modules Video memory Diskette drives Hard drive Power supply POST also detects the type of mass storage devices installed in the computer If POST finds an error in th...

Страница 141: ...skette tests 1 Run Setup 2 Replace the signal cables 3 Replace the drive Extended RAM failed at offset nnn Extended memory not working or not configured properly 1 Replace the memory modules 2 Replace...

Страница 142: ...eck 1 Parity error found in the system bus 1 Run Setup 2 Replace the memory modules 3 Replace the system board Parity Check 2 Parity error found in the I O bus 1 Run Setup 2 Replace the ISA board mode...

Страница 143: ...ocks indicating released segments of the BIOS Status message No action required Video BIOS Shadowed Video BIOS successfully copied to shadow RAM Status message No action required privacy and legal sta...

Страница 144: ...ration error is detected during the Power On Self Test POST To change factory default settings for some of the computer features To change the system configuration which is sometimes necessary when yo...

Страница 145: ...ot of the computer s hardware configuration aids in troubleshooting and sets custom features Setup recognizes a new internal component or an external device and automatically updates the configuration...

Страница 146: ...e following steps 1 Insert the QuickRestore CD into the CD drive 2 From the Windows desktop click on Start then Program then Windows Explorer 3 Click on the CD drive icon 4 Double click on the PCdiags...

Страница 147: ...nd provides information about the system operating environment including Contents of the operating system startup files Current memory configuration ROM version Type of processor and coprocessor Diske...

Страница 148: ...for Windows is preinstalled on your system To access Diagnostics for Windows click Start point to Settings then select Control Panel and then double click Compaq Diagnostics Compaq Personal Computer...

Страница 149: ...before running any of the diagnostic utilities Is the computer connected to a working power outlet Is the computer turned on and the power light illuminated Are all cables connected properly and seate...

Страница 150: ...ve a digital flat panel port DFPP See your authorized dealer or reseller about CPU support for flat panel monitors The display only fills part of the screen The monitor does not support your resolutio...

Страница 151: ...ct the CD then re insert it pressing down gently on the CD to correctly seat it in the drive CD has been loaded upside down Eject the CD turn it over then reload CD may be dirty or scratched Clean the...

Страница 152: ...vers are loaded Cannot eject DVD disc The system is in the Sleep mode Press the Power button to bring the system back to full power then eject the DVD The DVD diskette or hard drive was active when at...

Страница 153: ...ources These resources can either be dipswitch or jumper settings on the peripheral card or software configurable resources The Computer Setup selection of your Compaq Utilities allows you to view and...

Страница 154: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 trbnod1 html 6 of 6 1 8 2002 3 52 59 PM...

Страница 155: ...rror codes Troubleshooting without diagnostics TROUBLESHOOTING Troubleshooting Without Diagnostics continued Hard drive Problem Probable cause s Possible solution Hard drive error occurs Hard disk has...

Страница 156: ...has been damaged Insert a bootable diskette into the diskette drive and restart the computer with Ctrl Alt Del Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette...

Страница 157: ...entify the new device The cables for the new external device are loose or the power cables are unplugged Check all cables The power switch for the new external device is not turned on Turn off the com...

Страница 158: ...function and blockage USB Problem Probable cause s Possible solution USB device does not work with the system The USB device and the system may use different USB architectures Ensure that the USB devi...

Страница 159: ...rotection on the diskette Writing to the wrong drive Check the drive letter in your path statement Not enough space is left on the diskette Use another diskette to write the information Diskette drive...

Страница 160: ...otected or disable the write protection on the diskette Writing to the wrong drive Check the drive letter in your path statement Not enough space is left on the diskette Use another diskette to write...

Страница 161: ...text The ANSI SYS driver is not in the CONFIG SYS file Add the ANSI SYS driver to the CONFIG SYS file by adding the following line DEVICE C ANSI SYS Monitor overheats There is not enough ventilation s...

Страница 162: ...application error Restart the computer privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 trbnodg html 8 of 8...

Страница 163: ...te drive Hard drive Zip drive Service considerations index page REMOVAL REPLACEMENT PROCEDURES Service considerations Cable positions 5 25 Hard Drive Click here to see the 3 5 hard drive The cable goe...

Страница 164: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 hdcable2 html 2 of 2 1 8 2002 3 53 01 PM...

Страница 165: ...formation Specifications REMOVAL REPLACEMENT PROCEDURES Mass storage devices 3 5 Hard Drive continued 7 Disconnect the hard drive cable from the board Replacement To replace the 3 5 inch hard drive re...

Страница 166: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 rmv3hd3 html 2 of 2 1 8 2002 3 53 02 PM...

Страница 167: ...h Information Specifications REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices 5 25 Hard Drive continued 6 Disconnect the hard drive cable from the board Replacement To replace the hard drive revers...

Страница 168: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 rmv5hd3 html 2 of 2 1 8 2002 3 53 03 PM...

Страница 169: ...Information Specifications REMOVAL REPLACEMENT PROCEDURES Mass Storage Devices Zip Drive Removal Continued 7 Remove the zip drive cable from the board Replacement To replace the Zip drive reverse the...

Страница 170: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 zprmv3 html 2 of 2 1 8 2002 3 53 03 PM...

Страница 171: ...o 7400 Series Standard Configurations Models Processor MHz Hard drive GB RAM MB CD DVD CD RW Modem North America NA 7460 K6 2 500 8 0 64 CD RW PCI ITU V 90 56K 7461 K6 2 500 8 0 64 40X CD PCI ITU V 90...

Страница 172: ...0 40 0 64 8X 10X DVD and CD RW PCI ITU V 90 56K APD 7400 K6 2 500 8 0 64 40X CD International 56K 7400 K6 2 533 8 0 64 40X CD International 56K 7480 K6 2 550 10 0 64 40X CD International 56K EMEA 7450...

Страница 173: ...15 0 64 8X 10X 12X DVD International 56K 7484 K6 2 533 15 0 64 8X 10X 12X DVD International 56K Latin America LA 7453 K6 2 475 5 0 32 40X CD PCI ITU V 90 56K 7463 K6 2 500 5 0 64 40X CD PCI ITU V 90...

Страница 174: ...s PRODUCT DESCRIPTION CPU Controls and Lights 1 Emergency eject slot 2 CD DVD drive activity light on select models the light is displayed to the left of the manual eject slot CD RW selected models 3...

Страница 175: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 cpucntr html 2 of 2 1 8 2002 3 53 04 PM...

Страница 176: ...d Creativity Action Center Back components Power cord requirements PRODUCT DESCRIPTION Top left and right controls View keyboard top right corner assignments Keyboard Controls and Lights 1 Play pause...

Страница 177: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 kybdcon html 2 of 2 1 8 2002 3 53 08 PM...

Страница 178: ...fications Product Description Models and features CPU controls and lights Keyboard Creativity Action Center Back components Power cord requirements PRODUCT DESCRIPTION Available on select models Creat...

Страница 179: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 cacdesc html 2 of 2 1 8 2002 3 53 08 PM...

Страница 180: ...ctors 1 Mouse 2 Keyboard 3 Two USB ports 4 Serial port 5 SVGA monitor port 6 Audio line out 7 Audio line in 8 Microphone in 9 Modem line 10 Voltage select switch 11 AC power connector 12 Parallel Port...

Страница 181: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 backcpu2 html 2 of 2 1 8 2002 3 53 09 PM...

Страница 182: ...ts of the country where you use the computer For more information on power cord set requirements contact your Compaq authorized dealer reseller or service provider General Requirements The requirement...

Страница 183: ...ion in the country where it will be used The flexible cord must be Type SJT 2 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 1...

Страница 184: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 pwrcrd html 3 of 3 1 8 2002 3 53 09 PM...

Страница 185: ...ivity Action Center Back components Power cord requirements PRODUCT DESCRIPTION Center controls and upper right corner lights Keyboard Controls and Lights 1 Instant e mail 2 Daily destination 3 My Pre...

Страница 186: ...privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 kybdrh html 2 of 2 1 8 2002 3 53 10 PM...

Страница 187: ...back connectors Power cord set requirements PRODUCT DESCRIPTION CPU Back Connectors Connector Pin Assignments Select an item to see its pin assignments Audio line out Keyboard Parallel Connector Speak...

Страница 188: ...ta Bit 2 10 Acknowledge 16 Initialize Printer 5 Data Bit 3 11 Busy 17 Select In 6 Data Bit 4 12 Paper Out 18 25 Signal Ground Active low Serial Connector Pin Signal 1 Carrier Detect 2 Receive Data 3 T...

Страница 189: ...d 9 Ring Indicator Universal Serial Bus Pin Signal 1 Data 2 Data 3 Ground 4 5 VDC Keyboard Mouse Pin Signal 1 Data 2 Unused 3 Ground Compaq com Compaq Presario Maintenance and Service Guide 7400 Serie...

Страница 190: ...VDC 5 Clock 6 Unused privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 conpin html 4 of 4 1 8 2002 3 53 11...

Страница 191: ...wer cord set requirements PRODUCT DESCRIPTION CPU Back Connectors Connector Pin Assignments Click on an item to see its pin assignments Audio line out Flat panel monitor Mouse Serial Connector Audio l...

Страница 192: ...nd 9 5 VDC 14 Fire B 2 5 Ground 10 Fire A 2 15 MIDI In Line out Line in Speaker Headphone Out Microphone Stereo 1 8 Miniphone Phone Line to Wall Jack Phone Line to Phone Pin Signal Compaq com Compaq P...

Страница 193: ...nal Pin Signal Pin Signal 1 Unused 3 Ring 5 Unused 2 Unused 4 Tip 6 Unused privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome s...

Страница 194: ...nnectors Power cord set requirements PRODUCT DESCRIPTION CPU Rear Connectors Connector Pin Assignments Audio line out Flat panel monitor Mouse Serial Audio line in Keyboard Parallel Speaker headphone...

Страница 195: ...in Signal 1 RESET 11 DD3 21 DMARK 31 INTRQ 2 GND 12 DD12 22 GND 32 IOCS16 3 DD7 13 DD2 23 DIOW 33 DA0 4 DD8 14 DD13 24 GND 34 PDIA6 5 DD6 15 DD1 25 DIOR 35 DA0 6 DD9 16 DD14 26 GND 36 DAZ 7 DD5 17 DD0...

Страница 196: ...1 20 KEY 30 GND 40 GNP privacy and legal statement Compaq com Compaq Presario Maintenance and Service Guide 7400 Series http www compaq com athome support msgs 7400 connpina html 3 of 3 1 8 2002 3 53...

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Compaq 7470 - Presario - 64 MB RAM, Руководство по техническому обслуживанию и ремонту

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