United States
Maintenance and Service Guide
Compaq Presario 7400 Series Computers
Troubleshooting
Clearing CMOS
Power-On Self Test
(POST)
Configuration
Diagnostics Software
Troubleshooting
without diagnostics
TROUBLESHOOTING
Troubleshooting Without Diagnostics
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
Checklist For Solving Minor Problems
If you encounter some minor problem with the computer or with a software application,
go through the following checklist for possible solutions before running any of the diagnostic
utilities:
Is the computer connected to a working power outlet?
●
Is the computer turned on and the power light illuminated?
●
Are all cables connected properly and seated?
●
Are all of the necessary device drivers installed?
●
Is the
CONFIG.SYS
file correct?
●
Is the
AUTOEXEC.BAT
file (MS-DOS) or
STARTUP.CMD
file correct?
●
Was a nonbootable diskette loaded in the diskette drive at power-up?
●
Are all switch settings correct?
●
Was Computer Setup run after installing the options (memory, disk drives, etc.)
and before installing the industry standard architecture boards?
●
Quick checks and possible solutions for problems related to these topics:
Compaq.com - Compaq Presario Maintenance and Service Guide - 7400 Series
http://www.compaq.com/athome/support/msgs/7400/trbnod1.html (1 of 6) [1/8/2002 3:52:59 PM]
