MT Series DryLine
®
Dehydrator User Manual
27
When your call or fax communication is
received, the CommScope staff will work with
you to pinpoint the possible cause of trouble. If
the pressurization equipment is suspect, they
will:
• ask for your unit Model Number and Serial
Number
• check the warranty status of the unit
• advise the availability of a loaner unit
• provide an estimate of the cost for inspection
and repairs, if the unit is out–of–warranty
• fax a Return Material Authorization Sheet to
you.
A method of Payment must be provided
prior to issuing of RMA regardless of
warranty status.
I
N–WARRANTY REPAIR:
Most CommScope
pressurization products carry a warranty of one
to three years, depending upon model number.
Warranty details are available on our web
page. If your unit falls within its warranty period,
inspection and repairs will be performed at no
charge and the unit will be promptly returned
to you. If a warranty unit is deemed no problem
found an inspection fee and freight will be
charged to the customer.
OUT–OF–WARRANTY REPAIR:
We will inform
you with the cost of repair and obtain your
approval to proceed with repairs or, if you elect
not to have the unit repaired, your instructions
on disposition of your unit. When repairs are
complete, we will return your unit and invoice
you for the inspection charge, materials used
for the repair and labor applied to complete the
repair. If you elected not to repair the unit, we
will invoice you for the inspection and freight
charge if unit is to be returned.
LOANER UNITS:
Loaner units are available
from the repair center to maintain your system
while repairs are being performed. If you feel
you need a loaner, please contact us at (817)
864-4150. A P.O. for the full value of the unit
must be issued prior to shipment. Also contact
us when the loaner is ready to be returned
so that we can issue a NEW RMA number to
identify your return and create the appropriate
credit to your account. Damages to loaner will
be deducted from the P.O.
CommScope provides in-warranty and out-
of-warranty repairs as well as dehydrator and
compressor overhauls from several Repair
Centers. Coordination of these services is
provided through the nearest Sales Office or
Customer Service Center. The Center is also
prepared to help you with the following:
• Technical Assistance
• Troubleshooting
• Repairs
• Loaner Units
• Spare Parts
• Installation Materials
• System Accessories
The first step you should take if trouble
develops using a dehydrator is to read the
operators manual and follow the trouble isolating
procedures given in it.
If the steps in the manual do not identify
and remedy the problem, then contact an
CommScope Customer Service Center for 24–
hour telephone assistance. Record the Model
Number (e.g. MT500B) and Serial Number from
the product label, as you will be asked for these
when you call. Two main locations are currently
available to help:
From North America
Telephone: 1-800-255-1479
Fax (U.S.A.): 1-800-349-5444
International
Telephone: +1-779-435-6500
Fax Number: +1-779-435-8579
Web Access
Internet:
www.commscope.com
email:
StockCheck.com
