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Commonwealth EFTPOS LITE INGENICO 5110, Справочное руководство, Страница: 11 / 54

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10

Debit card transactions

This section describes how to complete a transaction where a debit card (cheque or savings
account) is involved.

Step

Screen

Action

1

COMMONWEALTH

Swipe the customer’s card through the

BANK EFTPOS

card reader.

READY

2

TRANSACTION TYPE

Select the type of transaction to be conducted.

SELECT TRANSACTION

PUR = Purchase. CASH = Cashout.

PUR

CASH

REF

REF = Refund.

If ‘Purchase’ is selected:

1

PURCHASE:

Enter the amount of the purchase and then

$0.00

select OK, or if Cashout is also required select

ENTER AMOUNT AND OK

the yellow soft key underneath CASH.

CASH

If ‘Cashout’ is required:

1

PURCHASE:

Enter the amount of cash the customer has

$X.XX

requested and then select OK.

CASH: $0.00

ENTER AMOUNT

2

PUR/CASH

Select the type of account the cardholder

TOTAL: $X.XX

wishes to use. CHQ = cheque account.

SELECT ACCOUNT

SAV = savings account.

CHQ

SAV

3

PURCHASE XXXX

Ask customer to enter their PIN and select OK.

TOTAL $$$$$.$$

(XXXX indicates the account that has been

* * * *

selected; cheque or savings).

ENTER PIN and OK

PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd  17/10/08  7:11 PM  Page 10

Содержание EFTPOS LITE INGENICO 5110

Страница 1: ...INGENICO 5110 TERMINAL OPERATOR REFERENCE GUIDE V2 0 EFTPOS LITE...

Страница 2: ...STORE AND FORWARD SAF PROCESSING 22 DAMAGED CREDIT CARD PROCESSING 27 PRINTER FUNCTIONS 29 DUPLICATE RECEIPTS 30 TOTALS RECONCILIATION PREVIOUS SETTLEMENT CUMULATIVE SHIFT 31 CHANGING PASSWORDS MANAG...

Страница 3: ...red for all transactions over your floor limit I Check the validity and expiry dates on all cards presented I If you have any doubts about the transaction card or card presenter contact the Authorisat...

Страница 4: ...r Terminal ID Credit Card floor limit downtime processing Debit Card floor limit downtime processing American Express merchant number JCB processed by Amex Diners Club merchant number The above is con...

Страница 5: ...transactions All parties to the network work together so that the system can cope with the large volumes processed Each day millions of transactions pass through the Australian EFTPOS network The diag...

Страница 6: ...nk requesting an action The transaction is only completed when a response from the bank is received I Inter bank network all major banks and credit unions are connected to each other This allows cards...

Страница 7: ...6 Terminal layout...

Страница 8: ...46 50 5 Smart card reader this reader is available for future use with SmartCards The reader is located at the bottom of the terminal 7 Terminal function descriptions 6 Yellow option buttons these bu...

Страница 9: ...ers and then key onto the PINpad at a later time The terminal will prompt you for a phone authorisation for transactions above your floor limit NOTE SAF is not available on Currency Conversion transac...

Страница 10: ...nition COMMONWEALTH With no other functions BANK EFTPOS READY COMMONWEALTH With XPOS functions BANK EFTPOS READY XPOS COMMONWEALTH With MOTO functions BANK EFTPOS READY MOTO I The design of the softwa...

Страница 11: ...ed 1 PURCHASE Enter the amount of the purchase and then 0 00 select OK or if Cashout is also required select ENTER AMOUNT AND OK the yellow soft key underneath CASH CASH If Cashout is required 1 PURCH...

Страница 12: ...D X XX All refund transactions require the operator ENTER PASSWORD manager to input password and then select OK AND OK 3 REFUND Select the type of account the cardholder TOTAL X XX wishes to use CHQ c...

Страница 13: ...D NO 123456 123 EXPIRY DATE 01 01 SAVINGS PURCHASE 10 00 TOTAL AUD 10 00 20 MAR 2006 11 59 CBA KEYCARD APPROVED COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL 12345678 REFERENCE 6543...

Страница 14: ...H NOTE Cashout is not permitted on a credit card If you press cash the credit option will not appear 2 PURCHASE Select credit CR credit account TOT X XX SELECT ACCOUNT CHQ SAV CR 3 AUD cc This screen...

Страница 15: ...REQUEST IN PROGRESS 6 SIGN REQUIRED If the signature matches the one on the credit card SIGN VALID select YES If you select NO the terminal will then NO YES ask if you want to cancel the transaction...

Страница 16: ...rency Select the corresponding yellow option key below either AUD or CC NOTE Step 4 is only applicable for Currency Conversion transactions 5 REFUND CREDIT Select OK credit card transactions are signa...

Страница 17: ...56 123 EXPIRY DATE 01 01 CREDIT PURCHASE 10 00 TOTAL AUD 10 00 20 MAR 2006 11 59 CBA KEYCARD APPROVED 08 SIGNATURE REQUIRED X MS J BROWN PLEASE SIGN HERE COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILE...

Страница 18: ...on currency shown I acknowledge I had a choice to pay in AUD COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS MERCH ID 12345678910111 TERM ID 87654321 MERCHANT COPY CREDIT 123456 123 S CR SALE...

Страница 19: ...se an imprinter and manual voucher CC201 for credit cards and CC581 for debit cards to take a record of the card and transaction details Procedures for completing transactions are the same whether the...

Страница 20: ...LIMIT Select 2 VOUCHER 2 VOUCHER 3 RESET 6 AUTH NO VOUCHER ENTRY Enter the authorisation number and select OK ENTER AUTH NO AND OK If no authorisation number was required select OK 7 AUTH NO CARD NUMB...

Страница 21: ...savings CR credit SELECT ACCOUNT CHQ SAV CR 13 DATE DD MM YYY Enter the date the transaction took place this can DATE be found on the offline voucher ENTER VOUCHER DATE 14 VOUCHER TIME HH MM Enter the...

Страница 22: ...D 10 00 20 MAR 2006 11 59 AUTH NO SIGNATURE REQUIRED X MS J BROWN PLEASE SIGN HERE COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL 12345678 REFERENCE 654321 VOUCHER ENTRY MERCHANT COP...

Страница 23: ...2 Proceed as per a normal transaction entering the type of transaction the amount of the transaction and the type of account 3 A transaction receipt will be printed with a signature panel for the cus...

Страница 24: ...low customers to still select EFTPOS as their payment option even when the PINpad has reached its storage capacity SAF totals The total amount of SAF transactions processed each day will be reflected...

Страница 25: ...menu either the THEN PRESS OK manager or operator password is required 4 1 CONFIGURE Select MORE 2 PASSWORDS 3 REBOOT MORE 5 4 SAF STORAGE Select 4 SAF STORAGE BACK 6 1 SAF REPORT Select 1 SAF REPORT...

Страница 26: ...SS TERMINAL 12345678 SAF TRANSACTIONS ORIGINAL DATE AND TIME 20 MAR 2006 11 59 CARD NO 123456 123 EXPIRY DATE 01 01 CREDIT REFUND 10 00 TOTAL AUD 10 00 ORIGINAL DATE AND TIME 20 MAR 2006 11 59 CARD NO...

Страница 27: ...t through the voucher entry option on the terminal Note Pressing the CLR key causes the terminal to return to idle The BACK key causes the previous screen to be displayed If either Unsent SAFs or Fail...

Страница 28: ...ter two digit card sequence number after the ENTER NUMBER expiry date and select OK If no card sequence number is available select OK 4 EXPIRY MM YY Enter expiry date of card and select OK ENTER EXPIR...

Страница 29: ...nal scheme rules you must give the cardholder the option of either paying in Australian dollars or their local currency Select the corresponding yellow option key below either AUD or CC NOTE Step 10 i...

Страница 30: ...quire a printed message facility a warning message will be displayed if the printer is out of paper or if the printer cover is open Screen PRINTER ERROR PAPER OUT PRESS OK OR CLR Please insert a new r...

Страница 31: ...ch may double charge the cardholder the duplicate receipt function allows you to reprint the last completed transaction It will show all the details of the transaction and whether the transaction was...

Страница 32: ...will settle on your behalf at 21 45 EST Previous settlement this function allows you to view the totals of your previous settlement If the Last Seven Settlement Function is activated you will be give...

Страница 33: ...totals menu either the manager or THEN PRESS OK operator password is required 5 1 RECONCILE Select the type of total you wish to use 2 PREV SETTLEMENT The terminal will then print the total 3 CUMULAT...

Страница 34: ...Function key BANK EFTPOS READY 2 1 EFTPOS Select 2 TERMINAL 2 TERMINAL 3 ENTER PASSWORD To enter the terminal option menu the manager THEN PRESS OK password is required 4 1 CONFIGURE Select 2 PASSWORD...

Страница 35: ...r password can only complete those refund transactions up to the limit you set for operators For example if the operator limit is set at 50 00 all refund transactions under this amount can be processe...

Страница 36: ...ATOR Select 1 or 2 depending on which limit you 2 MANAGER wish to change 7 OPERATOR LIMIT Enter the new refund limit and press OK The X XX terminal will then return to the previous menu ENTER NEW AMT...

Страница 37: ...that passes before the PINpad lock is activated Audible tone allows you to turn off the audible tone that sounds when a transaction is declined LCD contrast allows you to adjust the brightness of the...

Страница 38: ...ger or operator password is required ENTER CODE AND OK 4 1 CONFIGURE Select 1 CONFIGURE 2 PASSWORDS 3 REBOOT 4 SAF STORAGE 5 1 PINPAD LOCK Select 1 PINPAD LOCK 2 AUDIBLE TONE 3 LCD CONTRAST MORE Turni...

Страница 39: ...lect the blue Function key BANK EFTPOS READY 2 1 EFTPOS Select 2 TERMINAL 2 TERMINAL 3 PASSWORD To enter the terminal option menu either the manager or operator password is required ENTER CODE AND OK...

Страница 40: ...e terminal option menu either the manager or operator password is required ENTER CODE AND OK 4 1 CONFIGURE Select 1 CONFIGURE 2 PASSWORDS 3 REBOOT MORE 5 1 PINPAD LOCK Select 3 LCD CONTRAST 2 AUDIBLE...

Страница 41: ...s Enabling training mode Step Screen Action 1 COMMONWEALTH Select the blue Function key BANK EFTPOS READY 2 1 EFTPOS Select 1 EFTPOS 2 TERMINAL 3 1 DUPLICATE RECEIPT Select the yellow option key below...

Страница 42: ...COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL 12345678 REFERENCE 654321 TRAINING MODE NOT FOR VALUE MERCHANT COPY CARD NO 123456 123 EXPIRY DATE 01 01 CREDIT PURCHASE 10 00 TOTAL AU...

Страница 43: ...ff are fully aware of the responsibilities of conducting MOTO transactions Step Screen Action 1 COMMONWEALTH Select the yellow option key below MOTO BANK EFTPOS READY MOTO 2 CARD NUMBER Manually enter...

Страница 44: ...D 10 00 20 MAR 2006 11 59 CBA MASTERCARD MOTO APPROVED 08 Step Screen Action 6 AUD cc This screen will appear if you have Currency EXCH RATE N nnnn Conversion activated on your terminal and the card X...

Страница 45: ...nts Products vary dependent on terminal selection Retailers select the product from a menu on the EFTPOS terminal accept payment then print the product XPOS automates the physical distribution of prod...

Страница 46: ...addition to providing a better service to your customers you also earn a commission for each foreign currency transaction Currency Conversion will enable you to I Provide a better customer service by...

Страница 47: ...roved VIP APPROVED 00 APPROVED 00 12 Invalid transaction DECLINED 12 TRANSACTION DECLINED INVALID TRANS 12 13 Invalid amount DECLINED 13 TRANSACTION DECLINED INVALID AMOUNT 13 14 Invalid card number D...

Страница 48: ...ANSACTION DECLINED REFER CARD ISSUER 51 52 No cheque account DECLINED 52 TRANSACTION DECLINED NO CHEQUE ACCT 52 53 No savings account DECLINED 53 TRANSACTION DECLINED NO SAVINGS ACCT 53 54 Expired car...

Страница 49: ...NSACTION DECLINED ISSUER NOT AVAIL 91 94 Duplicate transaction DECLINED 94 TRANSACTION DECLINED DECLINED 94 96 System malfunction DECLINED 96 TRANSACTION DECLINED RETRY TRANSACTION 96 97 Reconcile tot...

Страница 50: ...rinter Message Terminal Display 001 Sending error SENDING TRANSMISSION ERROR ERROR 001 SENDING ERROR 001 004 Powered off POWER TRANSMISSION ERROR FAILED 004 POWER FAILED 004 005 POS communications err...

Страница 51: ...response INVALID TRANSMISSION ERROR RESPONSE T28 INVALID RESPONSE T28 T29 Invalid PPID UNKNOWN COMMUNICATIONS PPID T29 ERROR UNKNOWN PPID T29 T30 Re initalisation is required INIT REQUIRED T30 COMMUN...

Страница 52: ...51...

Страница 53: ...ecall 1800 813 700 for all over floor limit manual debit card transactions Call 13 26 36 for all over floor limit manual credit card transactions I Charge cards American Express 1300 363 614 Diners Cl...

Страница 54: ...ADV9805 070606 Commonwealth Bank of Australia ABN 48 123 123 124 1800 022 966 24 hours 7 days commbank com au...

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