PROBLEM
POSSIBLE CAUSE CORRECTIVE ACTION
Error E1 displayed on
control panel.
The overheat
sensor has been
engaged.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note:
The other functions will work normally excluding
the heater. Until the problem is solved, the error will
only appear/sound when the heater button is pressed.
Error E2 displayed on
control panel.
The thermostat
sensor is broken
or not working
correctly.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note:
The other functions will work normally excluding
the heater. Until the problem is solved, the error will
only appear/sound when the heater button is pressed.
Error E3 displayed on
control panel.
Heater override
switch is on.
Locate heater override switch on back of unit and
change position to off. Now the heater will work
properly. (See page 13 for more information.)
No power; logs do not
glow.
The unit does not
have power.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the
unit is powered on.
No flame effect but
logs are glowing.
The flame effect is
powered off.
Push the flame brightness button until desired
level is achieved.
Heater and blower do
not power on but rest
of functions are working.
Heater override
switch is engaged.
Locate heater override switch on back of unit and
change position to off. Now the heater will work
properly. (See page 13 for more information.)
Power cord gets warm
to the touch.
Normal operation
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the
plug and outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and consult
overheating outlet(s).
Remote control does
not work.
Weak or failing
battery.
Replace with a new battery. (See page 14 for more
information.)
Remote control
signal is weak and only
works sometimes.
Pressing the
buttons too quickly.
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Using the remote
control too far away
or at an off angle.
Move closer to the insert; the remote control will only
work within a distance of 20 feet and 45 degrees to
either side from the front of the fireplace insert.
Fan motor continues
to blow after unit is
powered of.
Normal operation.
This is a standard feature; the blower runs for an
additional minute to cool off heater tubes.
This is normal for a heater appliance as it requires
plug fits tightly into the outlet.During use check the
with a qualified electrician to check or change the
TROUBLESHOOTING
8