Comfortflame.US.com
900578-00_NC
16
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating log set where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke,
cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
POSSIBLE CAUSE
1. Metal expanding while heating or contract-
ing while cooling
1. Log Set burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See IMPORTANT statement
above)
2. Gas leak.
See Warning statement at top
of page
1. Gas leak.
See Warning statement at top
of page
2. Control valve defective
1. Gas leak.
See Warning statement at top
of page
OBSERVED PROBLEM
Log Set produces a clicking/ticking noise
just after burner is lit or shut off
Log Set produces unwanted odors
Gas odor even when control knob is in OFF
position
Gas odor during combustion
REMEDY
1. This is normal with most log sets. If noise
is excessive, contact qualified service
person
1. Open flue to maximum. Stop using odor
causing products while log set is running
2. Locate and correct all leaks (see Checking
Gas Connections, page 7)
1. Locate and correct all leaks (see Checking
Gas Connections, page 7)
2. Replace control valve
1. Locate and correct all leaks (see Checking
Gas Connections, page 7)
TROUBLESHOOTING
Continued
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burner will have delayed ignition
• appliance will not produce specified heat
• for propane/LP unit, propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local
gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or
troubleshooting. Please contact your IHP dealer for any questions
or concerns. When contacting your dealer please have your model
and serial numbers of your fireplace ready. You can also visit our web
site at Comfortflame.US.com.
REPLACEMENT PARTS
See Pages 18 to 23 for a complete replacement parts list. Use only
parts supplied from the manufacturer.
Normally, all parts should be ordered through your IHP distributor
or dealer. Parts will be shipped at prevailing prices at time of order.
When ordering repair parts, always give the following information:
1. The model number of the appliance
2. The serial number of the appliance.
3. The part number.
4. The description of the part.
5. The quantity required.
6. The installation date of the appliance.
If you encounter any problems or have any questions concerning the
installation or application of this fireplace, please contact your dealer.
IHP
1508 Elm Hill Pike, Suite 108
Nashville, TN 37210
Visit us at Comfortflame.US.com
