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for all your Comdial needs.

Page

Troubleshooting Your Telephone

Problem

Possible Cause

Possible Solution

ITCM light flashing

Your messaging is set.

Dial ITCM and “#02” and
hang up

HOLD light flashing

Another phone has
activated your message
waiting light

Press ITCM and press HOLD
to retrieve the message.
This will call the party who
was attempting to reach
you. When you return the
call, the party who
activated the light must
press the ITCM button while
talking with you to turn off
the light

MUTE light is on

MUTE is activated

Press MUTE to cancel

SPKR light is on, steady

Background music is
activated

Dial ITCM, then “#1” to
cancel

Error Tone (three steady
tones)

Incorrect buttons may
have been pressed
during autodial or speed
dial programming.

You cannot receive a voice
announce call

Voice announce block is
activated

Dial ITCM then “#2” to
cancel

Содержание Impression 2022S series

Страница 1: ...tware cartridges on a digital telephone system I0408 Rev 18A and Later I0816 Rev 18A and Later I1632 Rev 18A and Later S0408 Rev 18A and Later S0816 Rev 18A and Later S1632 Rev 18A and Later Contents Using Speakerphone Capability Answering Calls Making Calls Subdued Off Hook Voice Announcement SOHVA Holding Calls Transferring and Conference Calls Other Telephone Features Text Messaging Programming...

Страница 2: ...andset and talking To return to speakerphone press SPKR and hang up Place a call using speakerphone Press the line or ITCM button Dial To use autodial with speakerphone press the programmed button Answer a call using speakerphone Press the line button with the flashing red or orange light End a call using speakerphone Press SPKR Status Lights Direct Station Select and Busy Lamp Field Buttons Stead...

Страница 3: ...n has been set Next to the SPKR button On steady with telephone on hook and busy speakerphone mode active On steady with telephone on hook and idle background music is on On steady with telephone off hook and busy group listen is active Next to the MUTE button On called party cannot hear your conversation LCD Abbreviations LCD Screen Feature ADIAL Automatic Dial ALL All ANS Answer ARDL Automatic R...

Страница 4: ...ll One short ring burst voice announce Three short ring bursts ring back from a hall on hold or in queue Choose from six rings to identify calls ringing to your phone Answering Calls Answering Outside Calls When the phone sounds long single ring bursts and one of the line button lights is flashing press the button of the ringing line if the flashing light is red and lift the handset If the flashin...

Страница 5: ...phone by pressing MSG and one of the following HVHLD have them hold TKMSG take a message or CLBK I will call back to send the appropriate message If you attempt to respond using a non verbal message to a party with a non LCD phone the station is immediately disconnected from the call Block SOHVA calls by pressing BLOCK when the SOHVA is initiated Call Pick Up Your system installer may have arrange...

Страница 6: ... called party sets a voice announce block at their telephone all voice announce calls will be prevented To cause the called party s phone to ring press a programmed DSS button or pres ITCM and the extension number To place an intercom voice call press a programmed DSS button and speak or press ITCM and dial the extension number Executive Override Breaking in to a busy station or a station in DND W...

Страница 7: ...ress HOLD before using a speed dial If you place a call on hold before using the speed dial pause before you press the speed dial button or the system will automatically choose the line that you have on hold to place your speed dial call To use station speed dials while on hook dial the keypad number you have programmed into your phone To use station speed dials while off hook and on a line press ...

Страница 8: ... up To queue for a particular line press HOLD and the line button of the busy line When the line is free the phone will sound five short ring bursts Lift handset to answer or ignore to cancel Subdued Off Hook Voice Announcement SOHVA Voice Announcing to a Busy Station If enabled you can make a voice announcement to an off hook or busy station by using the SOHVA button When you reach a busy extensi...

Страница 9: ... revert to manual hold after the hold recall time period Placing a Call on Hold and Retrieving Held Calls To place a call on hold press HOLD Press the line button of the held call the line will be flashing To pick up a call that you answered and placed on hold but for which you have no line appearance press TAP Exclusive Hold To place a call on exclusive hold press HOLD twice Press the line button...

Страница 10: ... the party that a call is waiting Press CAMP to camp on to that station or Press OVER to join the party s current conversation Unscreened Transfer To transfer a call to another user on the system 1 Answer a call 2 Press T C to put the call on hold 3 Dial the extension number of the telephone to receive the call or press the DSS for that extension 4 Press SPKR or hang up to complete the transfer Re...

Страница 11: ...T C 5 Repeat until desired lines are reintroduced to the conference Unsupervised Conference Calls An unsupervised conference call occurs when you drop out of a conference call between two outside lines leaving them conferenced together To drop out of a conference call dial and hang up To rejoin the conference press one of the lighted buttons where the conference is taking place Other Telephone Fea...

Страница 12: ... 3 Press RING 4 Press UP or DOWN to choose the ring tone 5 Press SPKR to end Display the Functions of your Station s Buttons 1 Press OPTIONS 2 Press NEXT six times 3 Press QUERY 4 Press any button to see its function in your speakerphone s LCD 5 Use the HOLD button to access autodial numbers stored under DSS buttons 6 Press SPKR to end Enter an Account Code If your system is programmed for account...

Страница 13: ...speaker while using your handset or headset While on a call press and hold SPKR for two seconds To cancel press SPKR Making a Call Non Private Pressing a programmed PRIVACY button while on a call allows other telephones in the line group to join the call Call Monitoring when enabled Monitor a conversation at another phone while on or off hook You may also make a SOHVA call to a station enabling yo...

Страница 14: ...cation To keep your old location s programming features and extension number connect the telephone line cord to the new jack Do nothing until the HOLD light stops flashing Your new location now assumes the features from the previous location To assume the new extension number and programming features from the new location connect the telephone line cord to the new jack and press while the HOLD lig...

Страница 15: ...LUME UP or VOLUME DOWN to adjust Speaker Volume There are eight speaker volume levels Set them for the current call by pressing VOLUME UP or VOLUME DOWN to adjust Handset Volume There are either eight or 13 volume levels for handset volume depending on whether or not the installer sets the station for a hard of hearing user To set level for the current call while on a call press VOLUME UP or VOLUM...

Страница 16: ...CM 2 Dial 6 3 Dial your station s extension number 4 Dial your TRO code number 5 Within 15 seconds dial the outgoing line number 6 Hang up or press SPKR to end To Clear the TRO Code 1 Press ITCM 2 Dial 6 3 Press SPKR Using the Optional Tracker Paging System Send and receive messages on tracker pages assigned to extensions The tracker system will park calls for pickup by the paged party If your sta...

Страница 17: ...CD speakerphone press DATA If a call is in progress on the IST device it transfers to the LCD speakerphone if it is off hook or in speakerphone mode If the speakerphone is on hook the call disconnects To select the IST device press the DATA button If a call is in progress on the speakerphone it transfers to the IST device if that device is off hook If the IST device is on hook the call is disconne...

Страница 18: ...d dial 02 Leaving a Station to Station Message When you call another phone and no one answers you can turn on the BLF light at the called phone to let them know you called If your phone is stored as a DSS BLF button at the called phone you can turn the BLF light on yourself Otherwise your message goes to the central message There the attendant will turn on the message waiting light of the station ...

Страница 19: ...rs and feature codes are referred to as autodial numbers When they are stored at keypad number locations they are referred to as direct station selection DSS numbers The light associated with the DSS button is the busy lamp field BLF light If you wish to program an emergency number and make a test call the FCC requires that you stay on the line and briefly explain to the dispatcher that you were t...

Страница 20: ...sy of Main Resource Inc Visit us at www MainResource com or call 800 362 6740 for all your Comdial needs Page 20 of 27 Autodial Numbers A1 A9 A2 A10 A3 A11 A4 A12 A5 A13 A6 A14 A7 A15 A8 A16 B1 B4 B2 B5 B3 B6 ...

Страница 21: ...nd then continue dialing To insert a hookflash press TAP and then continue dialing Press DKSP to delete incorrect numbers 7 Press SAVE to store 8 Press next location button and store another number 9 Repeat for more numbers 10 Press SPKR to end Store a System Feature Access Code Instead of an Outside Number Follow the above steps but do not select a line number Instead dial the access code for the...

Страница 22: ... Button releases privacy for the current call Redial Button redials the saved last dialed number Voice Announce Block Button blocks voice announcements To create access buttons 1 Press OPTIONS 2 Press NEXT five times 3 Press FEAT 4 Press NEXT until desired feature choice is displayed 5 Press one of the buttons below displayed selections 6 Respond to the menu prompts 7 Press programmable button for...

Страница 23: ...age Returns a non verbal response to a SOHVA call Transfer Conference Autodial Button Allows single key transferring of calls to a predetermined station often the voice mail system Subdued Off Hook Voice Announce SOHVA Button If you wish to interrupt a busy station use the SOHVA button To select a special purpose button 1 Press ITCM 2 Dial 1 3 Press the desired programmable button 4 Dial the featu...

Страница 24: ...OLD to retrieve the message This will call the party who was attempting to reach you When you return the call the party who activated the light must press the ITCM button while talking with you to turn off the light MUTE light is on MUTE is activated Press MUTE to cancel SPKR light is on steady Background music is activated Dial ITCM then 1 to cancel Error Tone three steady tones Incorrect buttons...

Страница 25: ...sh Code ITCM 04 LCD Messaging ITCM 02 0 9 SPKR ITCM 02 Line Group 1 ITCM 9 Line Group 2 ITCM 81 Line Group 3 ITCM 82 Line Group 4 ITCM 83 Line Group Queue ITCM grp Code ITCM 8 Message Waiting ITCM 3 Ext ITCM 3 Ext Night Answer ITCM 80 Zone 1 Paging ITCM 84 Zone 2 Paging ITCM 85 Zone 3 Paging ITCM 86 All Call Paging ITCM 87 Meet Me Paging ITCM 88 External Paging ITCM 89 Personal Ring Tones ITCM 41 ...

Страница 26: ...ll that is ringing on another station Call transfer Transfers a call from one station to another Central message desk A station that controls message waiting lights and delivers messages to other stations in the system Class of service programming Customized programming by the system installer establishing the operating parameters of the system and stations on the system D Direct Inward Station Di...

Страница 27: ...ed button that sends a message to the calling station s display Ringing line preference Automatic connection to an outside line ringing at the station when the station handset is taken off hook S Saved number redial Save a last manually dialed number for autodialing Subdued off hook voice announce SOHVA An announcement can be made to a busy station user which will be heard over the handset but not...

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