9
If the refrigerator is not functioning properly or is out of order, please check the following before calling the
authorized provider.
FAULT
POSSIBLE REASONS
HANDLING
The refrigerator does not
work
Power cord not plugged in
Plug it in
No power coming through the
socket
Check for fuse on the mains
The cooler does not cool
enough. The products are
warm.
The controller setting is not correct
Reset the controller
The refrigerator has recently been
reloaded with warm products. It takes
8-16 hours to cool them down.
Preferably, reload the refrigerator
before night closing
The refrigerator is loaded in such a way
that the air circulation in the interior is
getting blocked.
Load the refrigerator according to
the standards you have been
provided with by the company.
The door does not seal properly
Repair the doors for proper
closing (this type of repair should
be performed by an authorized
technician).
Leakage in the cooling system
Repair the leakage (this type of
repair should be performed by an
authorized technician).
The cooler sometimes
makes noise
For this particular refrigerator, a
powerful mechanism is needed and
consequently a certain amount of noise
cannot be avoided.
Refrigerator is of dynamic type,
according to the specifications
that the company is offering.
Intense metallic noise
Call a service technician
Inclined or curved floor
Level the cooler properly by
adjusting its feet. Placing a spirit
level on the top of the cooler will
assist you in levelling it.
There is water on the floor
The drainage hole for the condensate
water is blocked
Unblock the drainage hole
There is a leakage in the tray
Call a service technician
The lights don’t work
The LED or LED driver is out of work
Call a service technician
The supply cord is damaged
If the supply cord is damaged, it
must be replaced by the
manufacturer, its service provider
or similarly qualified persons in
order to avoid a hazard
If after all the above-mentioned checks the problem with your refrigerator remains, contact the customer service
department of your supplier and provide the following information:
Type of refrigerator
Serial number of the refrigerator
Brief description of the problem / observation
