Cx Cx+ Troubleshooting Guide
Page 3 of 17
OVERVIEW
Common Fault
Possible Solution
Page
1. Noise When Scanning
Noisy Motor
5
Noisy Roller
Older Style Pinch Roller Plungers
Loose Belt
Loose Motor Drive Pulley
2. Image Does Not Look As It Should
Including: Lines On Image And Colour
Differences
Bad Normalisation
7
Out Of Stitch
Dirty / Scratched CIS Glass
Faulty CIS / Main Board
Main Drive Pulley
Lines On Image
CIS Tolerance
Firmware
Reset Flash to Factory
3. Error Messages
10006
11
10018
10022
C114
C20
Normalisation Error 14
4. USB Communication Problems
USB Cable
12
PC USB Port
Main Board
5. Blank Or No Display
Ribbon Cable From Main Board
14
Control Board
Main Board
Control Board ID Chip
PSU
6. Media Not Being Taken Into Scanner
Control Board
15
Paper Sensors
Paper Sensor Cable
Main Board
7. Miscellaneous Issues, Including:
16
Start / Stop During Scan.
Won’t scan highlighter pen.
Noise from fan.
Stitch values vary during a scan.
Scanned Image Wrong Width.
Extra boarder around a scan.
Stuck in ‘Initialise’.
Fringing on B&W horizontal lines.
Scanner locks up / hangs.
Black Scans.
Scanner keeps loosing stitch values.
Scanned image wrong length.
