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Cx Cx+ Troubleshooting Guide

Page 11 of 17

3. Error Messages

Fault

Possible Solution

Error Messages

1.  10006
2.  10018
3.  10022
4.  C114
5.  C20
6.  Normalisation Error 14

3.1 FLOW GRAPH

3.2 ADDITIONAL ERROR MESSAGES

1. Error message when the customer scans over

2.5 meters

This is a limitation of compressed file
formats when using older versions of
some software, although newer versions
are still limited by Microsoft itself.

2. Error Message halfway through scanning in

both Vista and XP.

Update firmware, and drivers and Reset
the Flash to Factory

Содержание SmartLF Cx 40M

Страница 1: ...s is a confidential controlled document and is the property of Colortrac Ltd It is not to be copied or reproduced in part or whole It is intended for staff to read S Sm ma ar rt tL LF F C Cx x C Cx x...

Страница 2: ...should be reported to Technical Support Colortrac Ltd Colortrac Ltd shall not be liable for any damages errors issues or events that result from the use of the equipment or this manual No part of thi...

Страница 3: ...es 10006 11 10018 10022 C114 C20 Normalisation Error 14 4 USB Communication Problems USB Cable 12 PC USB Port Main Board 5 Blank Or No Display Ribbon Cable From Main Board 14 Control Board Main Board...

Страница 4: ...s within this Instruction Manual The Cx Cx Service Manual can be found on www colortracsupport co uk User colortrac Password available on request The firmware driver and software updates can be found...

Страница 5: ...1 Noise When Scanning Fault Possible Solution Loud noise when scanning during operation 1 Noisy Motor 2 Noisy Roller Bearings 3 Older Style Pinch Roller Plungers 4 Loose Belt 5 Loose Motor Drive Pull...

Страница 6: ...Cx Cx Troubleshooting Guide Page 6 of 17 1 2 FLOW GRAPH...

Страница 7: ...mage quality with washed out or incorrect colours is normally down to the scanner needing normalisation Insert the white target into the scanner with the matt side face up Open the Utilities program a...

Страница 8: ...scratches 2 on the glass or dirt being picked up from the paper tray and dragged through If the line is contineous through the scan clean the glass and re normalise If it starts and appears to disapea...

Страница 9: ...sure there are no broken cores or damage visible A CIS can be swapped within the CIS Mounting Bracket to check to see if the problem is a CIS or to move the faulty CIS to the end of the scanner if th...

Страница 10: ...old down roller not seating properly over the CIS make sure there is correct and even gap between the paper hold down rollers and glass Some times the colour imbalance can be down to the tolerance bet...

Страница 11: ...W GRAPH 3 2 ADDITIONAL ERROR MESSAGES 1 Error message when the customer scans over 2 5 meters This is a limitation of compressed file formats when using older versions of some software although newer...

Страница 12: ...Cx Cx Troubleshooting Guide Page 12 of 17 4 USB Communication Problems Fault Possible Solution USB Communication Problems 1 USB Cable 2 PC USB Port 3 Main Board 4 1 FLOW GRAPH...

Страница 13: ...Cx Cx Troubleshooting Guide Page 13 of 17...

Страница 14: ...of 17 5 Blank Or No Display Fault Possible Solution No Display blank but green lit background display or flashing display 1 Cable From Main Board to Control Board 2 Control Board 3 Main Board 4 Contro...

Страница 15: ...leshooting Guide Page 15 of 17 6 Media Not Being Taken Into Scanner Fault Possible Solution Paper Will Not Be Taken Into Scanner 1 Control Board 2 Paper Sensors 3 Paper Sensor Cables 4 Main Board 6 1...

Страница 16: ...software has a scan speed which can be set to slow the scanner down so the PC can keep up with the scanner This will lengthen the scanning time taken but it is down to the PC not the scanner ability...

Страница 17: ...nsors in the CIS this can usually be resolved by slowing the scanner speed or increasing the resolution Black Scans Usually caused by the 6V line being incorrect from the PSU Check voltages and replac...

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