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17
If the problem persists, contact the customer desk.
Problem
Possible cause
Action
The main unit LEDs do
not light ON even when
the power button is
pressed.
The battery may not be fully
charged.
See “5 Charging” and charge the bat-
tery.
The travel distance on a
full charge has become
extremely short.
The battery may have dete-
riorated.
To replace the battery (for a fee), con-
tact the customer desk.
Riding is unstable, or an
unusual noise is heard.
The tires may be worn or
damaged.
To replace the tires (for a fee), contact
the customer desk.
A strange odor or smoke
is generated from the
main unit.
A failure may have occurred
with the electrical compo-
nent.
Stop using this product and contact the
customer desk.
The front wheels do not
stop, or the power can-
not be turned OFF.
The drive system may have
an error or failure.
Wait until the front wheels stop turning
and contact the customer desk.
It does not start when
ridden even when the
battery is adequately
charged.
Riding position may be in-
correct (not detected by the
sensors).
See “7 Riding” and ride correctly.
■
13 Troubleshooting
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