39
Nothing comes close to a Cobra
®
Product Service
38 English
Warranty
Product Service
•
If you have any questions about operation or installing your
new CobraMarine
™
VHF product, or if you are missing parts…
Please call Cobra
®
first! DO NOT RETURN THIS PRODUCT TO THE STORE!
See customer assistance on page A1.
If your product should require factory service, please call Cobra
®
first before sending
your radio. This will ensure the fastest turn-around time on your repair. You may be
asked to send your radio to the Cobra
®
factory. It will be necessary to furnish the
following to have the product serviced and returned:
1. For Warranty Repair include some form of proof-of-purchase, such as a
mechanical reproduction or carbon of a sales receipt. If you send the original
receipt, it cannot be returned;
2. Send the entire product;
3. Enclose a description of what is happening with the radio. Include a typed
or clearly printed name and address of where the radio is to be returned;
4. Pack radio securely to prevent damage in transit. If possible, use the
original packing material;
5. Ship prepaid and insured by way of a traceable carrier such as United Parcel
Service (UPS) or Priority Mail to avoid loss in transit to: Cobra
®
Factory Service,
Cobra
®
Electronics Corporation, 6500 West Cortland Street, Chicago, Illinois
60707 USA;
6. If the radio is in warranty, upon receipt of your radio it will either be repaired
or exchanged depending on the model. Please allow approximately 3 – 4 weeks
before contacting Cobra
®
for status. If the radio is out of warranty, a letter will
automatically be sent informing you of the repair charge or replacement charge.
If you have any questions, please call 773-889-3087 for assistance.
Limited 3-Year Warranty
•
For Products Purchased In the U.S.A.
Cobra
®
Electronics Corporation warrants that its CobraMarine
™
VHF radio, and the
component parts thereof, will be free of defects in workmanship and materials
for a period of three (3) years from the date of first consumer purchase. This warranty
may be enforced by the first consumer purchaser, provided that the product is
utilized within the U.S.A.
Cobra
®
will, without charge, repair or replace, at its option, defective radios,
products or component parts upon delivery to the Cobra
®
Factory Service
department, accompanied by proof of the date of first consumer purchase,
such as a duplicated copy of a sales receipt.
You must pay any initial shipping charges required to ship the product for warranty
service, but the return charges will be at Cobra
®
’s expense, if the product is repaired
or replaced under warranty. This warranty gives you specific legal rights, and you
may also have other rights which may vary from state to state.
Exclusions: This limited warranty does not apply:
1. To any product damaged by accident;
2. In the event of misuse or abuse of the product or as a result
of unauthorized alterations or repairs;
3. If the serial number has been altered, defaced, or removed;
4. If the owner of the product resides outside the U.S.A.
All implied warranties, including warranties of merchantability and fitness for a
particular purpose are limited in duration to the length of this warranty. Cobra
®
shall not be liable for any incidental, consequential or other damages; including,
without limitation, damages resulting from loss of use or cost of installation.
Some states do not allow limitations on how long an implied warranty lasts and/or
do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitations may not apply to you.
For Products Purchased Outside the U.S.A.
Please contact your local dealer for warranty information.
Warranty
Customer Service
