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Troubleshooting guide

98-137261-F

Chapter 3: Service & maintenance

37

Device failure

If the checks and tests described in this section
do not resolve the problem in the Navtex
installation, a fault may have developed. When
contacting an authorized representative be
sure to provide as much information as possible
describing the observed behavior - also
including the type of the Navtex units, serial
number, and software release version. You find
this information in the setup menu of the
connected SAILOR 6004 Control Panel.

SAILOR 6004
Control Panel
cannot be
switched off.

If the SAILOR 6004 Control Panel cannot be
switched off normally (e.g. due to a fault): Push
and hold for 12 seconds. If a remote switch is
installed, you have to use the remote switch,
you cannot switch off with the power button.

Password
entered in the
SAILOR 6004
Control Panel,
but padlock
does not open

Authorization
failed. Wrong
password or the
connection to
the SAILOR 6390
Navtex Receiver
is lost

Check that you enter the correct password.
Check the power supplies, cabling, Ethernet
connection between the SAILOR 6390 Navtex
Receiver and the SAILOR 6004 Control Panel.
Restart both units:
– SAILOR 6390 Navtex Receiver: remove and
connect power,
– SAILOR 6004 Control Panel: use on/off
button.
Check that no one has logged into the Service
Interface.
Password for Service Interface: sailorsailor
Password for SAILOR 6004 Control Panel:
sailorsailor

RX self test
failed

Check the antenna installation.

Problem

Symptom

Remedy

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Содержание Sailor 6390 Navtex

Страница 1: ...SAILOR 6390 Navtex Receiver User Manual ...

Страница 2: ......

Страница 3: ...i SAILOR 6390 Navtex Receiver User manual Document number 98 137261 F Release date March 29 2022 ...

Страница 4: ...C Partner Portal or from the distributor Thrane Thrane A S is not responsible for the content or accuracy of any translations or reproductions in whole or in part of this manual from any other source In the event of any discrepancies the English version shall be the governing text Thrane Thrane A S is trading as Cobham SATCOM Copyright 2022 Thrane Thrane A S All rights reserved Trademark Acknowled...

Страница 5: ...censes you may obtain the complete corresponding source code from us for a period of three years after our last shipment of this product which will be no earlier than 31 December 2027 by sending a money order or check for DKK 50 to SW Technology GPL Compliance Cobham SATCOM Thrane Thrane A S Lundtoftegaardsvej 93D 2800 Lyngby DENMARK Write source for product SAILOR 6390 Navtex Receiver in the memo...

Страница 6: ...Navtex Receiver to an electrical ground and follow the cable instructions Warranty limitation The SAILOR 6390 Navtex Receiver is not a user maintainable unit and under no circumstances should the unit be opened beyond the outer plastic cover except by authorized personnel Unauthorized opening of the unit will invalidate the warranty Installation and service Installation and general service must be...

Страница 7: ...ollowing standards IEC 60945 2002 IEC 60945 Corrigendum 1 2008 IEC 61097 6 2012 IEC 61162 1 2016 IEC 61162 450 2018 SOLAS Safety of Life at Sea The SAILOR 6390 Navtex Receiver is approved to SOLAS Regulations IV 7 IV 14 IMO resolutions MSC 148 77 MSC 302 87 and MSC 430 98 ITU R M 540 2 06 90 and ITU R M 625 3 10 95 FCC Federal Communications Commission SAILOR 6390 Navtex Receiver is approved to FC...

Страница 8: ...nual Part numbers for related manuals are listed in the next section Related documents The following table shows the documents related to this manual and to the SAILOR 6390 Navtex Receiver Typography In this manual typography is used as indicated below Bold is used for the following purposes To emphasize words Example Do not touch the antenna To indicate what the user should select in the user int...

Страница 9: ...Control panel 4 Use as a stand alone unit with an Integrated Navigation System INS 4 Chapter 2 Operation Operation SAILOR 6004 Control Panel 5 Navtex screen 6 Filters for stations and message types 11 To print messages from the SAILOR 6004 Control Panel 15 To store messages 16 Operation with INS equipment 18 Chapter 3 Service maintenance Maintenance 19 To access the Service Interface 19 System LED...

Страница 10: ... 28 Alerts 29 Notifications 32 List of alerts 33 Control Panel verification 35 System app 35 Troubleshooting guide 36 Service and repair 38 Disassembling removing the cover 39 Replacing the fuse 39 Repacking for shipment 40 Disposal 40 Appendix A Specifications SAILOR 6390 Navtex Receiver 41 Glossary 43 ...

Страница 11: ... which is only activated if a message of category D is received i e SAR Mayday relay Pirate attack etc The SAILOR 6390 Navtex Receiver is always on when powered With its LAN interface the transponder and the display can be separated giving access to the Navtex information available where it is needed The SAILOR 6390 Navtex Receiver is delivered as a black box receiver which can either be connected...

Страница 12: ...egrated Navtex app for SAILOR 6004 Control Panel Low and high impedance antenna switch Dual LAN connector TMA ThraneLINK Management Application for software upgrade Storage of Navtex messages on a USB storage device Prepared for 500 kHz NAVDAT Software update Support for Bridge Alert Management BAM Connector overview Figure 2 Connector overview and fuse location 12 24 VDC NMEA INS Alarm relay NMEA...

Страница 13: ...UNE 2021 NO MESSAGE ON HAND NNNN Message item Explanation ZCZC Start of message not displayed X Coast Station ID in the Navigational Area Z Message type See Filters for message types on page 13 for a list of all message types 28 Serial number of message 01 99 normal 00 Priority Message text REYKJAVIK VIA GRINDAVIK 120350 UTC JUNE 2021 NO MESSAGE ON HAND NNNN End of message not displayed ...

Страница 14: ...relevant for the user are accessed through the touch panel Alerts and notifications are shown in the display The SAILOR 6004 Control panel has a buzzer for alarm tones and the display supports night mode The SAILOR 6390 Navtex Receiver has a Navtex application which is loaded into the SAILOR 6004 Control Panel during installation Use as a stand alone unit with an Integrated Navigation System INS T...

Страница 15: ... 6004 Control Panel by tapping the touch screen To switch off the SAILOR 6004 Control Panel push and hold the power button for 2 seconds and follow the instructions on the screen Tap the Navtex icon The icon System holds the application manager and settings for the SAILOR 6004 Control panel Note When the remote switch in the SAILOR 6004 Control Panel is wired and it is switched on you can only use...

Страница 16: ...rnal light sensor detects the light level for changing to night mode1 To dim to level zero push the power button once If an alert appears while the display is in level zero the display returns to the latest dim value and the alert is displayed Navtex screen The Navtex app has the following idle screen 1 Top bar Current app in this case Navtex Tabs for unread tagged and all messages Menu icon for a...

Страница 17: ...utomatically set to not new Yellow flag Nav or Met warning Red flag Unread SAR message 3 indicators from the top 4209 5 kHz local 518 kHz international mandatory 490 kHz local Green while receiving a message Icon for notifications e g new Navtex software available placed above UTC time Time e g UTC time received from the Navtex receiver via GNSS input Icons for alerts to the right For a list of al...

Страница 18: ... column Tap it again to toggle the sorting order ascending or descending The default sorting is for Time newest on top Tabs for Unread Tagged and All You can select which Navtex messages should be displayed Unread Tagged and All messages To tag a message see Navtex message in detail on page 9 Figure 6 Sorting Navtex messages Tagged messages are marked with a star ...

Страница 19: ... lower left corner To tag or print a Navtex message You can tag or print an open Navtex message Figure 7 View Navtex message Message content Status information Swipe up or down for more info Frequency Previous Next Menu Action How to Tag Tap the menu icon and Tag message The envelope icon for this message is marked with a star and the message is not automatically deleted after 66 hoursa a Default ...

Страница 20: ...al and the message is displayed as a popup in the SAILOR 6004 Control Panel s display An unread SAR message triggers a warning alert which is indicated in the bottom bar 1 Tap OK The message is now marked as read instead of unread and the alert icon changes state 2 Tap the alert icon in the bottom right corner to bring up the alert list Figure 8 SAR message popup Figure 9 Alert list Alert icon ...

Страница 21: ...r frequencies The filters are not affected by a power cycle Filter settings can be copied from one tab to the others e g from Display to Printer or INS Filters for stations The SAILOR 6390 Navtex Receiver can automatically filter messages from coast stations within a certain range of own position measured in NM It can also filter coast stations manually default For a list of stations see the Admir...

Страница 22: ...directly below the frequency To change the Range and select Stations in Automatic Mode do as follows 1 From any list of messages Unread Tagged or All tap the menu icon and then Settings The tab Automatic Mode is accessible 2 Tap the field Range 3 Swipe until the desired range min 50Nm in Nautical Miles and tap Apply 4 To include specific stations in Nav Areas swipe and tap the respective Nav Area ...

Страница 23: ...phenomena E Meteorological forecasts F Pilot and VTS service messages G AIS service messages non navigational aid H LORAN messages LOngRAngeNavigation I Reserved J GNSS messages K Other electronic navigational aid system messages L Other Navigational warnings M N O P Q R S T U Reserved V W X Y Special Z No Message To filter message types do as follows 1 From any list of messages Unread Tagged or A...

Страница 24: ...Apply The selected message types are displayed directly below the frequency To copy filter settings You can copy the filter settings from one output mode to another e g from Display to INS and Printer To copy filter settings do as follows 1 While in the Filter mode tap the menu icon 2 Tap Copy to 3 Tap the filter you want to copy to e g from Printer to Display or INS Figure 12 Filters for message ...

Страница 25: ...he printer The SAILOR 6390 Navtex Receiver applies header and footer information to the printout stating frequency date and time of reception and serial number of the SAILOR 6390 Navtex Receiver If the printed message line is longer than allowed on the printer the printer inserts the sign to indicate a forced line division and breaks the line You can also print a selected list Do as follows 1 From...

Страница 26: ... device Do as follows 1 Insert a USB storage device in one of the USB connectors at the rear of the SAILOR 6004 Control Panel only one storage device at a time 2 From any list of messages Unread Tagged or All tap the menu icon and then Store Messages 3 If wanted change the file name and location 4 Tap OK Figure 14 Store messages 1 Figure 15 Store messages 2 ...

Страница 27: ...ase is copied to the USB storage device the messages are exported in a comma separated file The unit returns to the previous list view 6 Remove the USB storage device The image below shows an example of a file with stored messages the output file is opened in Microsoft Excel Figure 16 File with stored messages ...

Страница 28: ...ration 98 137261 F Operation with INS equipment Messages filtered out using the INS filter settings are sent to the INS equipment via NMEA See the user documentation for the INS for further information how Navtex messages are displayed and printed ...

Страница 29: ...ly be checked at intervals not longer than 12 months dependent on the current working conditions Contact for support Contact an authorized dealer for technical service and support of the SAILOR 6390 Navtex Receiver Before contacting the authorized dealer you can go through the troubleshooting guide to solve some of the most common operational problems To access the Service Interface All tasks rela...

Страница 30: ...1 F 5 Tap Service Interface If you want to leave the service interface press the HOME symbol 6 Tap Show MENU Note When you leave the service interface the Navtex receiver will restart Figure 17 Service Interface Figure 18 Service Interface Show menu HOME ...

Страница 31: ...A Trace tool to see whether the connected device on a selected port receives and sends correct NMEA information The NMEA Trace verifies the electrical connection it does not guarantee that the NMEA sentence is parsed correctly The NMEA Trace tool runs independently from the Service Interface and you can access the SAILOR 6390 Navtex Receiver as in normal operation To start the NMEA Trace tool do a...

Страница 32: ...w the current data to and from the port selected in the drop down list are displayed At the same time you can monitor alerts related to the connected devices and configure the connected devices in the display of the SAILOR 6004 Control Panel Figure 20 Service Interface NMEA trace Figure 21 Service Interface NMEA trace ongoing ...

Страница 33: ...nnected to SAILOR 6004 Control Panel Checking RF Reception Levels To check RF reception levels do as follows 1 Press Show MENU 2 Click RF Reception Levels 3 Click the button Get reception levels RF levels are measured and sent to the service interface Figure 22 Service Interface NMEA trace download Figure 23 Service Interface RF reception levels ...

Страница 34: ...lid signal 518 kHz signal 130 16 dBm Searching for valid signal Installation Tests To run the available installation tests do as follows 1 Press Show MENU 2 Click Installation Tests 3 Click the button Run Self Test to run a Self Test of the SAILOR 6390 Navtex Receiver Figure 24 Service Interface RF reception levels ongoing 4209 5 kHz 490 kHz 518 kHz Figure 25 Service Interface Installation tests ...

Страница 35: ...518 kHz 4209 5 kHz and listen for e g a constant tone indicating a spurious on that receiver channel The presence of a constant tone can then be compared to the RF reception level measurements see page 23 Note that changing the audio source is not saved to memory After reboot the 518 kHz channel is always selected 6 To toggle the Alarm Relay click On and Off to check the connected alarm system Not...

Страница 36: ...lick the button Backup A pop up window opens follow the on screen instructions to open or save the file 4 The messages are exported in a comma separated file 5 The image below shows an example of a file with stored messages the output file is opened in Microsoft Excel Figure 27 Excel file with stored Navtex messages ...

Страница 37: ...ce 27 System LEDs Figure 28 System LEDs LED Color Description Power Green Lit when the device is on Rx Green Flashing when receiving Navtex data on any active frequency Test Green Lit when the power on self test is passed Flashes if a fault is detected ...

Страница 38: ... icon in the lower right side of the display An alert can be of the type warning or caution If a warning is not acknowledged the audible warning signal 2 beeps is repeated every 4 minutes until it is acknowledged The audible warning signal disappears when the alert changes state from the initial active unacknowledged state e g when it is acknowledged or the alert is rectified You can display the c...

Страница 39: ...n Active unacknowledged alarm A flashing red triangle A symbol of a loudspeaker in the middle of the triangle This alert is accompanied by an audible alarm signal 3 beeps This icon is displayed when there is an active unacknowledged alarm Active silenced alarm A flashing red triangle A symbol of a loudspeaker with a prominent diagonal line through it This icon is displayed when there is an active ...

Страница 40: ...ilent A flashing yellow circle A symbol of a loudspeaker with a prominent diagonal line through it This icon is displayed when there is an active silenced warning Warning Active acknowledged alert A yellow circle with an exclamation mark in the middle of the circle This icon is displayed as long at the warning condition is present Warning Active transferred alert A yellow circle An arrow pointing ...

Страница 41: ...n alert to display specific alert information Alert acknowledgment Active warnings must be acknowledged When all active warnings are acknowledged the icons stop flashing To acknowledge an alert do as follows 1 Tap the alert icon in the lower right corner to display the list with alerts 2 Tap the check box next to ACK to acknowledge the alert The alert icon changes into the acknowledged version Cau...

Страница 42: ...above the UTC time Icon for notifications This icon is shown above the UTC time in the bottom bar if an unread notification is present Tap the icon to see the list of notifications Figure 31 Alert acknowledgment Before acknowledgment After acknowledgment Note This icon only changes if no other higher priority alert is present ...

Страница 43: ...quests for all category B Warnings Escalation time All Warnings are escalated as Warning after 4 minutes Figure 32 Notification history ID Instan ce Prio rity Cate gory Title Description Reasons and remedy 3123 1 C B NAVWarning RX Incoming Navigational warning Read associated message 3123 2 C B METWarning RX Incoming Meteorological warning Read associated message 3122 3 W A SAR RX Incoming SAR inf...

Страница 44: ...Paper Printer is out of paper Insert more paper a 3078 64 W B PR No CONN Printer is not connected Check the printer connection 3078 65 W B PR ERR Printer error See the original printer documentation a 3078 66 W B No Default PR No default printer configured This must be set up during installation Contact your installation center a 3016 67 C B GNSS POSN Lost GNSS position is lost Check the GNSS inpu...

Страница 45: ...r will report the refusal using ARC sentence to the external BAM compliant equipment that requested transfer of responsibility If the request is granted the SAILOR 6390 Navtex Receiver will transfer responsibility to the external BAM compliant equipment change the alert state accordingly and present the changed alert state If the external BAM compliant equipment is no longer detected Navtex will r...

Страница 46: ...f the SAILOR 6004 Control Panel Troubleshooting guide Problem Symptom Remedy The SAILOR 6390 NavtexReceiver will not turn on Green power LED on SAILOR 6390 Navtex Receiver is off If the power cable is connected directly to the SAILOR 6390 Navtex Receiver then check that ON IN is wired to VBAT No message can be received Test LED flashes Check the antenna installation The Time column shows dashes bu...

Страница 47: ...ue to a fault Push and hold for 12 seconds If a remote switch is installed you have to use the remote switch you cannot switch off with the power button Password entered in the SAILOR 6004 Control Panel but padlock does not open Authorization failed Wrong password or the connection to the SAILOR 6390 Navtex Receiver is lost Check that you enter the correct password Check the power supplies cabling...

Страница 48: ...s page 6 Tap the Back icon to return to the list view Service and repair Should your Cobham SATCOM product fail contact your dealer or installer or the nearest Cobham SATCOM partner You will find the partner details on www cobhamsatcom com where to buy You can also access www cobhamsatcom com and select COBHAM SYNC PARTNER PORTAL which may help you solve the problem Your dealer installer or Cobham...

Страница 49: ...e SAILOR 6390 Navtex Receiver by moving it upwards away from the mounting surface Replacing the fuse One fuse is installed in the SAILOR 6390 Navtex Receiver If this fuse is blown do as follows 1 Track down why the fuse was blown and solve the problem e g incorrect polarity at the DC supply 2 Remove the cover by loosening the 4 screws 3 Take out the old fuse Use the fuse puller 4 Insert the new fu...

Страница 50: ...and full serial number 2 Use a strong shipping container e g a double walled carton 3 Protect the front and rear panel with cardboard and insert a layer of shock absorbing material between all surfaces of the equipment and the sides of the container 4 Seal the shipping container securely 5 Mark the shipping container FRAGILE to ensure careful handling Failure to do so may invalidate the warranty D...

Страница 51: ...0 W Temperature 15 C to 55 C Operational 15 C to 55 C Storage Compass Safe Distance 20 cm Standard magnetic compass 20 cm Emergency magnetic compass IP rating IP22 estimated Navtex receivers 490 kHz 518 kHz and 4209 5 kHz simultaneous reception Software updatable for 500 kHz NAVDAT Antenna support Active and passive antenna 12 V 60 mA antenna supply Sensitivity 490 518 kHz 4209 5 kHz 12 dB V 10 15...

Страница 52: ...SS input 600 single ended audio interface for troubleshooting Printer Support via LAN connector NMEA sentences NMEA0183 input EN61162 1 ACK ACN NRM CRQ HBT sentences NMEA0183 output EN61162 1 ALC ARC ALF ALR NRM NRX HBT sentences LWE input IEC 61162 450 ACK ACN NRM CRQ SRP HBT sentences LWE output IEC 61162 450 ALC ARC ALF ALR NRM NRX SRP HBT sentences GNSS input RMC ZDA sentences Proprietary sent...

Страница 53: ...t that provides central alert management CAM system functionalities F FCC Federal Communications Commission G GMDSS Global Maritime Distress and Safety System The system is intended to perform the following functions alerting including position determination of the unit in distress search and rescue coordination locating homing maritime safety information broadcasts general communication and bridg...

Страница 54: ...s Association standard A combined electrical and data specification for communication between marine electronic devices such as echo sounder sonars anemometer wind speed and direction gyrocompass autopilot GPS receivers and many other types of instruments It has been defined by and is controlled by the U S based National Marine Electronics Association S SAR Search And Rescue SOLAS Safety of Life a...

Страница 55: ... 7 compass safe distance iv connector overview 2 contact support 19 copy filter settings 14 D database download all 16 debug audio source 25 spurious 25 dimming function 6 disassembling 38 display brightness 6 F filter settings copy 14 message types 13 stations 11 13 filtering message types 13 stations 11 frequencies receiver 7 fuse rating Navtex Receiver 39 replace Navtex Receiver 39 H history al...

Страница 56: ...anel 4 night mode 4 6 NMEA tracer 21 O open source licences 36 P part numbers 38 Power LED 27 power on 5 print message 9 printer 15 R range change 12 receiver frequencies 7 remove lid of Navtex 38 RF exposure iv RF reception levels 23 Rx LED 27 RX self test Navtex Receiver 38 S SAR message 10 self test 24 36 Control Panel 36 Navtex Receiver 38 Service Interface 19 settings icon 6 sorting messages ...

Страница 57: ...ge 25 generate 24 tracer tool 21 troubleshooting 36 Tx LED 27 U untag message 9 use scenario stand alone 4 with Control Panel 4 UTC time 7 V verification 21 installation tests 24 NMEA Trace 21 RF reception levels 23 W warranty iv 38 ...

Страница 58: ...98 137261 F www cobhamsatcom com ...

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