Sampling Data Logger User’s Manual
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16
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Support
The quickest way to obtain technical support is via email. Please send all support inquires to
Please include a clear, concise definition of the problem and any relevant troubleshooting information or steps
taken so far, so we can duplicate the problem and quickly respond to your inquiry.
Warranty
This meter comes with a 1YEAR (warranty period limited manufacturer’s warranty, starting from the date the
meter was shipped to the buyer.
During this period of time,
Edaphic Scientific Pty Ltd
warrants our products to be free from defects in materials
and workmanship when used for their intended purpose and agrees to fix or replace (at our discretion) any part
or product that fails under normal use. To take advantage of this warranty, the product must be returned to
Edaphic Scientific Pty Ltd
at your expense. If, after examination, we determine the product is defective, we will
repair or replace it at no additional cost to you.
This warranty does not cover any products that have been subjected to misuse, neglect, accident, modifications or
repairs by you or by a third party. No employee or reseller of
this
products may alter this warranty verbally or in
writing.
Liability
All liabilities under this agreement shall be limited to the actual cost of the product paid to
Edaphic Scientific Pty
Ltd
. In no event shall
Edaphic Scientific Pty Ltd
be liable for any incidental or consequential damages, lost profits,
loss of time, lost sales or loss or damage to data, injury to person or personal property or any other indirect
damages as the result of use of our products.
Returns
If the product fails under normal use during the warranty period, a RMA (Return Material Authorization) number
must be obtained from
Edaphic Scientific.
After the item is received
we
will repair or replace the item at our
discretion.
To obtain a RMA number,
email: [email protected]
When requesting a RMA please provide reason for return
and original order number.
If we determine that the product failed because of improper use (water damage, dropping, tampering, electrical
damage etc.), or if it is beyond the warranty date, we will inform you of the cost to fix or replace the product.
