Sampling Data Logger User’s Manual
CO2Meter.com
PAGE
15
of
17
Troubleshooting
Guide
Symptom
/
Issue
Possible
Cause
/
Resolution
Meter not
recognized by
computer/OS
Your device’s batteries might be depleted. Replace the batteries
with fresh ones, or make sure the power supply is connected
properly (use the included power supply only).
Device
doesn’t power
ON
Make sure the power supply is connected properly and that
there is power in the outlet the adapter is connected has the
appropriate voltage. If using batteries, make sure they are not
depleted.
The GasLab
®
software
doesn’t start *
Your software might be out of date. Update your software by
either visiting our download webpage at
http://www.co2meter.com/pages/downloads
or by selecting
the “
Check
for
Updates
” under the
Help
menu. Make sure your
PC meets the minimum requirements.
Slow
response
Check the air flow channels to make sure they are not
obstructed.
Reading
doesn’t
change
Make sure the meter is in maximum or minimum mode.
“Bat” and
green LED
keep flashing
The power supply output voltage is inappropriate or batteries
depleted. Please use the included power supply only or replace
batteries with a fresh set.
*For more troubleshooting tips on GasLab
®
software, see its manual located at
www.co2meter.com/pages/downloads
.
USB Driver Installation Instructions
To install the appropriate USB port drivers compatible with your meter, follow these steps:
1.
Go to
http://www.ftdichip.com/Drivers/VCP.htm
and download the package appropriate for the version of
Windows installed in your computer.
2.
Move the file you downloaded to a location you can easily access. Make sure you have administrator
privileges.
3.
Extract the file by right clicking on it and selecting
extract
here.
4.
Go to your computer’s Device Manager in the
Control
Panel
.
For Windows 8, press the Windows key and 'x' at the same time to bring up the start menu then click on
Device
Manager
.
For Windows 7, open the start menu and type
Device
Manager
in the search bar.
5.
Find the
Unrecognized
USB
Device
in the list (it usually, but not always, has a yellow triangle icon).
6.
Right click the
Unrecognized
USB
Device
item and select
Update
Driver
Software
.
7.
Select
Browse
My
Computer
and point to the folder where you extracted the driver files to (step #3).
This will install the necessary drivers to your computer and allow you to use your meter with GasLab
®
. If you have
multiple sensors you should only have to perform this procedure once; the operating system will automatically
find the driver for all the other sensors.