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ClearView IP-007-, Руководство по часто задаваемым вопросам

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Содержание IP-007-

Страница 1: ...IPC FAQ Manual Version 1 0 0 ...

Страница 2: ...o provide users with correct solutions in time Attention The manual doesn t cover all the IPC bugs You are welcome to contact us if there are any unknown problems and we can add them into the manual to perfect it with better service for our customers Besides you can contact your local retailer or after sale engineer directly if you need more help This manual is for reference only ...

Страница 3: ...r I log in the IPC 2 1 6 The video window of control installation displays when I log in the IPC 2 2 Image problem 3 2 1 IR effect is bad 3 2 2 The device failed to record or snapshot 3 2 3 Black edge appears in the image after upgrade 3 2 4 Cross stripe or diagonal stripe appears in the image of IPC 3 2 5 The IPC image is unsteady 4 2 6 Gray screen appears in the IPC 4 2 7 When IR light is on for...

Страница 4: ...onfig switch is invalid 5 3 5 Device is leaking water 6 3 6 IPC failed to recognize SD card 6 3 7 Config info is mismatched with real situation after IPC working for a while 6 3 8 Power adapter is unsteady 6 3 9 SD card failed to store video 6 3 10 I failed to save configuration 7 ...

Страница 5: ...nection or power failure during upgrade Solution 3 Check if the program and the device are matched Solution 4 Re upgrade through 3800 port of config tool 3800 needs to upgrade matched program 1 3 I can use Ping to test that the IPC is on line after upgrade but fail to log in Possible reason Check if the WEB port was modified Solution 1 Reset the device and log in again Solution 2 Re upgrade throug...

Страница 6: ...ces are limited failed to open video after I log in the IPC Solution 1 Network bandwidth is not enough change a switcher with bigger bandwidth Solution 2 Too many users logging in and it is beyond the device code stream output capacity Solution 3 Disconnect the network or restart the device repeatedly see 1 1 for more details 1 6 The video window of control installation displays when I log in the ...

Страница 7: ...le is set wrongly storage path is not correct Record Mode is set as off Solution 1 Set Record Schedule Snapshot Schedule in the WEB interface please refer to the IPC WEB Operation Manual for more details Solution 2 Check if the Destination enable in the WEB interface is checked Solution 3 Check if the connection of SD and FTP of video and snapshot storage is normal try to connect FTP to the comput...

Страница 8: ...ower off gray screen appears repeatedly Possible reason Caused by insufficient power supply Solution Check if the IPC power supply mode and power adapter are too far away from the IPC 2 7 When IR light is on for the HD or SD IR dome the image is abnormal such as reflective image or white and unclear image Solution Use the IR blocking ring of the lens or reinstall the light blocking ring to a prope...

Страница 9: ...t the network cable plug in again Solution 3 Please connect default power adapter 3 3 I failed to play the downloaded audio and video files Possible reason Player problem Solution 1 Please download the company default player from the disc Solution 2 Install graphics acceleration software whose version is higher than DX8 1 Solution 3 Use MEDIA PLAYER to play the file which is converted to AVI forma...

Страница 10: ...e IPC problem Users can check what platform manages IPC or which device that the rear end is connected to They can use check the exact reason by adopting separated checking method Currently the PSS client and soft decoder can modify the Baud rate of some IPC which leads to a situation where the IPC is out of control 3 8 Power adapter is unsteady Solution The high and low temperature environment is...

Страница 11: ... that the residual space is 0 you can format the SD card by WEB interface or check Cover in the Storage management Video control hard disk full of the WEB interface 3 10 I failed to save configuration Solution First restore default device then reconfigure ...

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