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5.2 Troubleshooting
Q.
I have a ‘RED cross saying script failure’ at the bottom right of my screen
.
A.
If all Addons are failing, it is likely you are not connected to the internet.
Check connectivity using the Clearstream maintenance NET TESTER tool
and reboot the media unit.
Q.
My video stream keeps pausing and saying ‘Buffering’
A.
Some sources can be busy due to demand. Many issues can be fixed by
pausing the stream for 30 seconds or so before resuming to allow the stream
to buffer. (Not LIVE TV). If you still experience buffering then press the STOP
key and choose another source as they will vary in speed. Many videos are
available across different Addons as well, so give a different one a try.
Q.
I cannot connect to the Internet
A.
If you are wired then check whether the Ethernet port is flashing and check
the router configuration is correct. If the problem persists, then switch off the
router and the Clearstream unit. Switch on the router first and wait until it is
fully active before switching on the Clearstream unit and try connecting again.
Q.
UK On Demand services are not working with script failure or URL not found
A.
Please go to www.triotechgroup.com/ondemand to fix your Smart DNS.
Q.
One of my Addons is not working but the rest are fine
A.
Try going to the re-install section of the Clearstream Maintenance Addon and
select the Addon to re-install it. Reboot the Clearstream and try again.
Q.
My media unit is not responding when using an Addon
.
A.
If it does not respond within a couple of minutes, then reboot with the power
button on the remote.
Q.
I cannot enter my serial number into the Clearstream Maintenance Addon
A.
The serial number is printed on the underside of the media unit, starting 201..
The number can be entered without spaces or dashes. There is no need to
use the S/N prefix when entering the number.
With the exception of Triotech Media authored Addon’s, all of the Addons are free
public domain software and as such we do not offer direct support should an individual
Addon stop working or malfunction. We will of course offer advice and fixes where we
can, which you can get via our website at
www.triotechgroup.com/support
.
All available fixes are available via the Clearstream Maintenance Addon.
Support for Addons
