UNITE 160 4K Camera
15
DOC-0501-001v1.0
User Manual
Back to Table of Contents
November 2022
Problem
Cause
Resolution
There is no power to the
camera
USB Port is not supplying proper
power
Test another USB port
USB Cable is Disconnected
Ensure cable connections are
secure
Camera will not connect
to the PC via USB
USB cable is faulty
Try new USB Cable
Camera connects sometimes.
Test another USB port and ensure
you are not using a USB extender
or USB hub
Camera is unable to pan
or Tilt
Menu is currently displayed on the
screen
Retry after exiting the menu
No electronic zoom has been
performed
Zoom first then try panning or
tilting
Remote control not
working
The “camera select” button on the
remote control is not set to match
the “IR select” switch number set
on the camera
Choose the correct “IR select”
number to match camera settings
Camera is unable to
Zoom
EPTZ is not enabled in the OSD
Make sure EPTZ has been
enabled in the OSD
Digital Zoom limit is 1x
Increase Digital Zoom range via
OSD
The Camera is not
working at all
No response or image from
camera
Disconnect power, and wait a few
minutes, then connect the power
again.
Retry.