User Guide| KB-702/KB-702GM/KB-802-GM-IM
v. Note: Out-of-box failures returned after 90 days will be repaired and not
replaced unless approved by Clear-Com Management.
vi. Note: AWRs are not available after 90 days of receipt of product unless an
AWR Warranty Extension is purchased at the time of product purchase.
vii. Note: Shipping charges, including duties, taxes, and insurance (optional), to
Clear-Com's factory are the responsibility of the Customer.
viii. Note: Shipping AWRs from Clear-Com is at Clear-Com's expense (normal
ground or international economy delivery). Requests for expedited shipping
(E.g. "Next-Day Air"), customs duties, and insurance are the responsibility
of the Customer.
6.3
Repair Policy
a. Repair Authorizations: All products sent to Clear-Com or a Clear-Com
Authorized Service Partner for repair must be identified by a Repair
Authorization (RA) number.
b. The Customer will be provided with an RA number upon contacting Clear-Com
Customer Services as instructed below.
c. The RA number must be obtained from Clear-Com via phone or email prior to
returning product to the Service Center. Product received by the Service Center
without a proper RA number is subject to return to the Customer at the
Customer's expense.
d. Return for Repair
i. Customers are required to ship equipment at their own cost (including
transportation, packing, transit, insurance, taxes and duties) to Clear-Com's
designated location for repair.
Clear-Com will pay for the equipment to be returned to the Customer when it
is repaired under warranty
Shipping from Clear-Com is normal ground delivery or international
economy.
Requests for expedited shipping (E.g. "Next-Day Air"), customs duties, and
insurance are the responsibility of the Customer.
ii. Clear-Com does not provide temporary replacement equipment ("loaner")
during the period the product is at the factory for repair. Customers should
consider a potential prolonged outage during the repair cycle, and if required
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