User Guide| KB-702/KB-702GM/KB-802-GM-IM
Tel:+49 40 853 999 700
Email:[email protected]
iii. Asia-Pacific:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:[email protected]
d. Email Technical Support is available for all Clear-Com branded products free of
charge for the life of the product, or two years after a product has been
classified as obsolete, whichever comes first. To log or update a request, send
an email to: [email protected].
e. Support for Distributor and Dealer Sales
a. Distributors and Dealers may utilize the Customer Service Centers once a
system has been installed and commissioned. Clear-Com Systems and
Applications Engineers will provide support to the Distributor from the pre-
sales stage through to satisfactory installation for new system purchases.
Customers will be encouraged to contact their Dealer or Distributor with
their installation and technical support enquires rather than using the
Customer Service Centers directly.
f. Support for Direct Sales
i. Customers may utilize the Customer Service Centers once a system has
been installed and commissioned by Clear-Com Systems and Applications
Engineers, or in the case of project installations, once the Project Team has
completed the hand-over to the Support Centers.
6.2
Return Material Authorization Policy
a. Authorizations: All products returned to Clear-Com or a Clear-Com Authorized
Service Partner must be identified by a Return Material Authorization (RMA)
number.
b. The Customer will be provided with an RMA number upon contacting Clear-Com
Sales Support as instructed below.
c. The RMA number must be obtained from Clear-Com via phone or email prior to
returning product to the Service Center. Product received by the Service Center
Page 29
