6. TROUBLESHOOTING
GENERAL
The following may cause failure of the power unit:
- Inadequate electrical power (Voltage or Amperage), verify that the electrical power supplied
complies with the power unit’s requirement.
- Abnormal performances of the electronic control module or the motor.
Before calling a service technician, in case of a malfunction, please review the following situations by
running the following simple diagnostics:
SITUATION
VERIFICATION
THE POWER UNIT DOES NOT
OPERATE
Verify that there is power in the electrical outlet.
Verify the breaker or the fuse in the electrical
panel.
Verify that the power cord is adequately plugged
into the electrical outlet.
Verify that all low voltage connections are
adequate at every valve location. Open every
valve, one at a time, and make contact between
the two small pins with a metal object. If all the
valves work properly, take a look at the low
voltage circuit or switch on the hose.
If the power unit still does not work after the
above diagnostic, bring the unit to the nearest
authorized service centre or agent.
SITUATION
VERIFICATION
LOW OR NO SUCTION OR AIR FLOW AT ALL
Verify the cleaning tool or the hose for possible
obstruction. If the hose is obstructed, try to
“massage” the clog out. Try to “reverse” the hose
by inserting the cleaning end of the hose in the
wall valve and making contact with the two (2)
small metal contact pins, hold your hand around
the opening for air tightness.
Verify if the disposable bag is full, if so replace
disposable bag and/or that the filter may be
clogged, if so clean the permanent filter.
Verify if the debris canister is adequately placed
on the unit with no air leaks.
Verify that all other valves are shut and that there
is no air leaks.
If one of the vacuum valves has noticeably less
power than the others, it is a sign of a clog at this
particular valve. Write a different number on a
few paper tissues and pick one up in every valve
in the home; see in the debris canister which one
is missing so to find which valve is obstructed.
If none of the valves function properly and the
power unit is running; unhook the flexible pipe on
the top of the power unit from the debris intake
line. If you have plenty of power there, it is a sign
that the clog is between the last valve and the
power unit.
If the power unit still does not work after the
above diagnostic, bring the unit to the nearest
authorized service centre or agent.
