Cleankeys Keyboard User Guide
17
14.3.13.
The Cleankeys Update Utility cannot find the Cleankeys keyboard
When the Cleankeys Update Utility starts, it searches for a specific USB device that
has been enumerated with a predefined Vendor ID and Product ID.
1. Verify that the keyboard is plugged into the computer with a USB cable.
2. Try to get the system to re-enumerate the keyboard by unplugging the USB
cable and plugging it back into the keyboard.
3. Check the keyboard power light to ensure the keyboard is turned on. If the
power light is not on, press the power button to turn the keyboard on.
14.3.14.
The firmware is incompatible
The Cleankeys Update Utility is designed to check for compatibility between the
firmware selected and the device. It will prevent any firmware updates that are
not compatible with the device that is plugged in.
14.3.15.
After updating the firmware, the keyboard is behaving strangely
Check to make sure that the firmware update is compatible with the keyboard. It
is possible to force a specific firmware update by downloading a firmware update
and then selecting the option to manually upload that firmware to the keyboard.
14.3.16. Firmware updates fail repeatedly on the keyboard
The update utility uses some basic read and write operations to upload the
firmware to the keyboard. If the update fails in the middle of this process
repeatedly, this indicates that there is something wrong with the device hardware
itself. Please consult Technical Support.
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